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CRTC ordering Rogers to explain in detail what caused massive network outage – CBC News

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The Canadian Radio-television and Telecommunications Commission (CRTC) is ordering Rogers to explain in detail what caused last week’s network outage, how it affected emergency services and what the company plans to do to compensate customers.

In a letter addressed to Ted Woodhead, Rogers’ senior vice president of regulatory affairs, the CRTC chided Rogers for not being fully transparent with its customers.

“In the first several hours of the outage, it became clear that Rogers was either unable to reassure, or ineffective in reassuring, its customers and providing critical information about what to expect,” the letter reads.

Rogers has yet to explain in detail what caused the outage. Company CEO Tony Staffieri released a statement Saturday blaming a network system failure following a maintenance update. He didn’t provide further details.

The CRTC listed dozens of questions it wants Rogers to answer. Among other things, it wants Rogers to explain the root cause of the outage and how they plan to honour Staffieri’s promise to proactively credit customers’ accounts.

The outage left some customers unable to call 911, despite rules in place meant to ensure that cellphones are able to contact the emergency number even when they don’t have service. The CRTC is asking Rogers to report how many 911 calls could not be completed during the outage.

The company has until July 22 to respond to the CRTC’s questions, the letter says.

On Monday, Industry Minister François-Philippe Champagne convened a meeting of telecom CEOs — including Staffieri — to develop a plan to blunt the impact of future outages on consumers.

“I wanted to make sure that in no uncertain terms they understand how Canadians found the situation unacceptable and they need to take immediate initial steps to improve the resiliency of our network in Canada,” Champagne told reporters after the meeting.

WATCH | Ottawa demands telecoms create backup plan for network outages:

Ottawa demands telecoms create backup plan for network outages

20 hours ago

Duration 2:40

The federal government is giving the big three telecommunications companies 60 days to agree on a plan for assistance during service outages; emergency roaming; and communication about major disruptions.

The CRTC letter says that a number of customers have contacted the commission to complain, and some have even asked for a public inquiry. The letter didn’t rule out a full inquiry but said the company providing answers would be “an initial step.”

Technology analyst Ritesh Kotak said the CRTC asking for answers is a “good start,” but what follows will depend on Rogers’ response.

“It’s going to come down to when we see the answers. Will they be the kind of answers we’re looking for?” Kotak said.

Yuka Sai, a lawyer with the Public Interest Advocacy Group, said the CRTC’s push for accountability may not go far enough and that a public inquiry is the only way for customers and the public to weigh in with their concerns.

“It’s really unclear what’s going to happen, including when the public can expect to see recommendations from the CRTC or whether there will be a forum for public input,” Sai said.

Regardless of what comes out of Rogers’ response to the CRTC, Canada needs to be working on ways to prevent such outages in the future, said Carleton University computer engineering professor Ramy Gohary.

“It’s an easy fix that we should have a backup network, something that actually can cater to the day-to-day needs. We shouldn’t have to face this,” Gohary said. “We know these things can happen. How come … we are not well prepared for it?”

Peter Nowak, a vice president with internet provider Teksavvy, said the government and the CRTC need to push for more competition in the telecommunications industry.

“In many other countries, if one provider goes down, they don’t take the whole country with them,” Nowak said.

Rogers’ outage also affected smaller companies that rely on its network, including TekSavvy. Nowak said Teksavvy is in talks with Rogers to ensure their customers will be compensated as well.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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