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Bell’s Giga Hub is great, until you want to replace it

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I’ve used Bell’s Giga Hub router since Black Friday 2022, and my internet experience has been fantastic. This is the successor to the Home Hub 4000 (the two routers look identical), but the Giga Hub offers support for Wi-Fi 6E, which in theory should make it work better with multiple devices, as long as they also support the new Wi-fi standard.

The Giga Hub was released alongside Bell’s faster 8Gbps speeds in late 2022, and I’ve been testing it with a 1.5Gbps connection. The signal consistently covers my entire house, and in the three months I’ve been using it, I’ve had no complaints. However, I recently tried replacing it with a top-of-the-line TP-Link E2000 (review coming soon), and the process has been a tech nightmare.

However, compared to its predecessors from Bell, the Giga Hub is the company’s best router yet and is modern enough to make most subscribers happy.

Solid value, especially if you can get it for free

A speed test on the Giga Hub lets you measure speeds coming in from the wall.

Bell’s latest router is incredibly easy to use and set up. Mine was bundled into my plan for free as long as I return it when I cancel my service. After signing up, a technician showed up at my house the next week, installed a fibre line, and I was off to the races.

After he left, I downloaded the Bell Wi-Fi app and set my password and network name with ease. There may not be as many advanced options as I wanted in the app, but setting up a network and monitoring who is online is straightforward, and it’s all most people need. If you need to dive deeper into the advanced settings, you can always visit the traditional modem control panel at Bell.ca/mymodem for full access.

My apartment is on the ground floor of an older Toronto house, and the Giga Hub has no issues blanketing my home with Wi-Fi. I can even use it outside on my back porch or in the basement, so the single unit should offer enough coverage for most smaller homes. Bell sells Wi-Fi extenders for $5 per month if you need more coverage. I haven’t tested these, but the telecom giant uses a model from Plume that supports maximum speeds of 1Gbps via ethernet jacks and slower speeds over Wi-Fi.

I haven’t tried the Wi-Fi extender out, but I’d expect that while they increase your Wi-Fi range, your speed will likely decrease slightly when you’re connected to a Plume pod instead of the main router. Reading about them online, people have mixed opinions. Still, for most, I’d recommend starting with just the router, and then if you need more coverage, look for a cheaper wired access point extender before deciding to pay Bell another $5-$15 per month, depending on how large your home is. A few hundred for an access point you own might seem like a significant upfront investment, but the cost of renting pods can snowball over two-three years.

Perhaps my favourite thing about the Giga Hub is the small display on the front. It makes it easy to interact with the router for simple things like resetting it or viewing your password. There’s even a toggle on the router to connect to Bell TV to make that easy for people with an IPTV setup.

Are things too easy

I spent way too much time on a self-imposed tech time out trying to troubleshoot Wi-Fi

While setting up the Giga Hub is easy, I found that most days, my speeds averaged out to around 400-600Mbps instead of the 1.5Gbps I’m paying for. If I jack in with a Cat6 cable, I can get closer to my full speeds out of the single 10gbps ethernet port, but all the other jacks are only 1Gbps. Beyond that, the promise of modern Wi-Fi has me looking to ditch ethernet cables in the Wi-Fi 6 generation.

I’m not complaining because anything over 500mbps is enough for most of my work, web browsing and streaming videos. Still, since I’m paying for more than twice that speed, it would be nice if the Wi-Fi 6E compatible router could get a little closer to the theoretical maximum, especially since most of my devices now support Wi-Fi 6 at least, which should be able to handle gigabit Wi-Fi speeds. I know I’m unlikely to see those, but even hitting more constantly in the 800Mbps-1Gbps range would feel more like I’m getting my money’s worth from my ISP.

Plus, the speed test on the Giga Hub (pictured above) shows that I was getting a potential 1.6Gbps in from my fibre connection so nothing should stop me from having fantastic network speeds.

There’s also the nerd inside me that wants to experiment with different modems to see how fast I can get my Wi-Fi connection. To do this, I attempted to integrate the TP-Link E2000 into my setup and demote the Giga Hub to modem duty. However, that’s not nearly as easy as it sounds. While you can plug another router into the Giga Hub, it won’t disable the Wi-Fi properties of the Bell-provided router/modem combo machine.

This means upon the first approach, I had two Wi-Fi networks that I’m pretty sure suffered from a double NAT. This led me down a rabbit hole of other Canadians trying desperately to figure out how to use the Giga Hub as a modem. What initially stumped me was that I thought the Home Hub 4000 and the Giga Hub were the same device. In reality, they look the same, but the internal software features several differences, so many of the more in-depth tutorials that work for the Home Hub 4000 didn’t work with the Giga Hub. As I got further invested in this project, I found out that Bell has mostly updated the Giga Hub to be equal to the Home Hub 4000, but the fact that the two modems look the same but feature slight differences was enough to throw another variable, and a lot of doubts, into my troubleshooting.

The size of the Giga Hub does allow for a large and safe channel for the fibre wire to sit in.

That said, I found some helpful information on a great blog called The IT Nerd, as well as DSL Reports and Reddit.

At this point in my troubleshooting, I’m way past anything I’d recommend non-techie people do. So for most, I’d say live with the Giga Hub. However, it got me wondering why this was so hard. I’d never had issues like this with my previous ISPs (Cogeco and TekSavvy). However, one difference with Bell is that it sells Wi-Fi extension pods, incentivizing it to keep people on its own tech.

This realization refilled my resolve with enough hatred for Bell that I was able to dive back into the man v. machine troubleshooting battle once again. I read through miles of forum posts where Bell reps tell users to DM them for details and hundreds of Reddit threads from people with other brands of routers before I finally decided to give up and call tech support.

The call didn’t go super well.

All night and all day in the corner…

The person was able to give me Point-to-Point Protocol over Ethernet (PPPoE) credentials but couldn’t walk me through setting up my Giga Hub with a third-party router. Instead, they tried to upsell me on a subscription to Bell’s Tech support Experts, which cost $6 per month. This is a huge rip-off, and it’s anti-consumer to hide full tech support behind a paywall, so I left this call more frustrated than when I started. Still, with my credentials in hand, I returned to one of the first Reddit posts I had tried and attempted again, only to fail once more.

This led me back to the internet, where I noticed that other Bell customers mentioned that their PPPoE credentials started with ‘b1.’ So I opened my Bell account in a new tab and found a number that began with b1 under the internet section. It was different than the username I was just given by tech support, but it worked with the new password. The new router seemed to work a little better. I’m still not getting over 1gbps via Wi-Fi, but I’m consistently hitting 700-800 Mbps, so I guess that’s a win for now.

 

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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