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Demand for travel is high. Here’s what’s expected at Canada’s airports this summer



Remember the images of travel from last summer and the more recent winter holidays? The lost bags, long waits on tarmacs and piles of luggage in arrivals? Some of Canada’s airports are promising travellers those scenes won’t be the norm this summer.

“We have heard our customers,” said Greater Toronto Airports Authority president and CEO Deborah Flint at Pearson International Monday. “The anxiety, the uncertainty, the frustration, and the lack of control that was felt by passengers last year is one that we will never forget.”

With almost all COVID-19-related travel restrictions lifted, it’s expected that the pent-up desire to get away will result in even higher numbers of Canadians travelling by air over the coming months.

“Demand is really, really strong,” said travel agent Ken Stewart, owner of Crowfoot Travel Solutions in Calgary. “Everybody started to travel again last year. And those who didn’t get away last year are adding to the numbers that are getting away this year.”

Stewart says that demand is being seen right across the board heading into summer — with people wanting to fly domestically, to the U.S., to Europe and even still to sun destinations.

A long line up of people stand in a hallway of an airport
Hundreds of passengers lined up, sometimes for hours, for security checks at Toronto Pearson Airport last summer. The Greater Toronto Airports Authority’s CEO says that won’t happen this year. (Jonathan Castell/CBC)

What’s happening at YYZ (Toronto)

Pearson, Canada’s largest airport, last summer saw overflowing baggage halls, stranded passengers, flight delays and cancellations. But Flint says things will be different this year.

Last summer, on-time performance was at just 35 per cent, she said. “Currently, our airlines are departing with 70 per cent on-time performance statistics,” she said.

Over the past year, Pearson has hired 10,000 new employees — an increase of almost 22 per cent — for a total of 50,000 workers — about on par with 2019 levels. That includes 130 new staff announced last week to help in critical areas at Pearson such as busing, baggage handling and terminal operations.


Federal transport minister grilled over summer of airport chaos

Federal Transport Minister Omar Alghabra was grilled by members of a parliamentary committee today about why the government hasn’t done more to alleviate the months of airport chaos that Canadian travellers have been facing.

The airport expects about 80 per cent of the summer traffic it saw before the pandemic — an increase of about 10 per cent over last year. And Flint says employees are now more experienced, too.

“Last year, we saw an environment where there was rapid hiring,” she said, referring to the period just after many travel restrictions were lifted and there was a huge surge in air travel. She attributed some of the slow-downs in certain processing areas of the airport to inexperience.

“This is a very complicated business for an entry employee to work,” Flint said. “It’s highly regulatory and complex, so learning that environment day one or day two or week two on the job is very difficult.”

Key systems have also been upgraded. The airport has streamlined its contactless check-in and boarding processes through a new partnership with the Canada Border Services Agency to deploy biometric e-gates and speed up customs clearance for travellers.

The airport is also using artificial intelligence to better manage passengers’ checked bags.


What’s happening at YUL (Montreal)

Montréal–Trudeau International Airport says it has also been working to increase staffing levels and will complete improvements to its baggage-handling systems and connecting passenger facilities in June. It expects summer passenger traffic to return to 2019 levels, when the airport saw six million travellers from June to August.

“Obviously, given the high number of passengers expected this summer, it is possible that there will be a little more waiting than usual during peak hours, especially in the early morning and late afternoon and evening,” said Aéroports de Montréal communications adviser Eric Forest in an email to CBC News.

The airport is encouraging passengers to use all of the technology available to them to make the process smoother. That includes YUL Express, which lets travellers pre-book passage through the security checkpoints, and Mobile Passport Control, an app that allows people to submit passport information and customs declaration in advance of U.S. departures.

People are seen from behind with luggage carts, waiting in line at the airport
Long waits were also the norm at Montreal’s Trudeau Airport last summer. The airport is encouraging travellers to use technology to make the process smoother, such as submitting passport information in advance. (CBC/Radio-Canada)

What’s happening at YVR (Vancouver)

Vancouver’s YVR says it expects August will be its busiest summer month, but is anticipating an average of 81,000 passengers to pass through its doors each day of summer — about on par with pre-COVID numbers.

“In preparation, we have worked with airlines as they’ve developed their summer schedules to make sure we are ready to get passengers where they want to go safely and efficiently,” a YVR spokesperson said in a statement emailed to CBC News.

The airport says it’s reviewing each area of its operations and service to match summer demand, a move that followed last winter’s service disruptions.

What’s happening at YYC (Calgary)

While Calgary’s airport did not didn’t experience the kinds of delays other hubs did last year, president and CEO Bob Sartor says with high demand across the country, there’s always potential for spill-over effects.

“I think there’s going to be hiccups here and there. There’s only so many agency staff that are available from the federal government,” he said in Calgary last week.

“It’s going to be a question of managing flight flow. You know, air carriers like to operate on peaks… and we have to make sure that those peaks are not so high that they can’t be properly serviced.”

Legs and feet are seen walking in front of a YYC sign
Calgary’s YYC is the busiest airport in Alberta, but did not see the kinds of delays and long lines last year that the country’s larger hubs did. Even so, the airport is braced for any hiccups that might arise. (Jeff McIntosh/The Canadian Press)

What the airlines are planning

Air Canada says it is taking “a prudent approach” to scheduling this summer, planning to operate 90 per cent of its pre-pandemic summer 2019 schedule. “Despite less flying, we actually have more people on staff than in summer 2019 and this should further help with resiliency,” a spokesperson for the airline said in an email.

“We have added resources and taken other measures too, such as adjusting our schedule to create more connection time for customers and to flatten out peak flying periods during the day for better customer flow.”

A looming concern for some travellers is potential labour unrest at Canada’s other major airline, WestJet.

About 1,850 WestJet pilots with the Air Line Pilots Association are poised to strike as of May 16, which could result in anything from refusal to do overtime to a full-blown strike.

Travellers walk past a line of picketing pilots outside an airport.
WestJet Airlines pilots stand on an informational picket line at Toronto Pearson International Airport on Monday. The pilots could strike as soon as May 16. (Nav Rahi/CBC)

It’s not clear what that could mean for people who already have travel booked with WestJet, but Sylvie De Bellefeuille, a lawyer with Option Consommateurs, a nonprofit organization promoting consumer rights, told CBC News last week that she believes refunds should be offered.

How travellers and travel agents are strategizing

Avid traveller Sarah Pew says after a frustrating hours-long long tarmac wait on an Air Canada flight in January, and no compensation, she and her husband decided to go with WestJet’s discount subsidiary Swoop for a June trip to the Dominican Republic.

She’s a little worried about it, but with inflation driving up the cost of airline tickets, it was all about the bottom line.

“We were like, let’s just give it a try,” she said. “Worst case scenario, we’re four hours late again, or a day delayed, but at least this is half the price.”

A smiling couple standing o a beach on an overcast day.
Sarah Pew and her husband, Craig, on their last vacation before the pandemic, in the Bahamas, in January 2020. The couple plans to fly to the Dominican Republic in June. (Submitted by Sarah Pew)

Stewart, the travel agent from Calgary, agrees prices are much higher than people might be used to due to inflation, higher jet fuel costs and sheer demand — but says in his experience, the actual airport experience, in terms of wait times and delays, has improved in recent months.

He suggests booking early to get the best prices, and to always buy travel insurance.

Pew says she and her husband have simply adopted a fatalistic approach to travel — expecting something will go wrong on every travel day.

“Whether we get bumped from our seats or our flight is delayed or we get pulled into secondary search, expect one thing to go wrong so that we’re not so frustrated and upset when it does.”


Canada changes air passenger bill of rights


The federal government has announced several changes to the Air Passenger Bill of Rights, including closing loopholes that let airlines cancel or delay flights without giving compensation.

Are you flying somewhere this summer and worried about airport congestion or the price of flights? We want to hear your travel plans and any concerns you might have. Send an email to to get in touch with us, or leave a comment.



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Delta still struggling after Crowdstrike outage, cancelling hundreds more flights Monday –



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  1. Delta still struggling after Crowdstrike outage, cancelling hundreds more flights Monday
  2. Falcon Content Update Remediation and Guidance Hub  CrowdStrike
  3. July 19-22, 2024 operation  Delta News Hub
  4. Delta still cancelling hundreds of flights after CrowdStrike outage. Why?  Global News Toronto
  5. CrowdStrike incident has CIOs rethinking their cloud strategies  CIO


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Before Spending Money on a ‘Career Coach,’ Do Yourself a Favour, First Try These Job Search Strategies



I’m sure you’re aware of the “career coaching” industry—Internet talking heads promising job search and career success—that’s sprung up in recent years. Worth noting: The industry is unregulated. All career coaches are self-proclaimed; no certification or licensing is required.


Career coaches have one ultimate goal: To make money off you.


Today’s tight job market is making job seekers frustrated and desperate, which career coaches are taking advantage of with their promise of insider knowledge, personalized guidance, and a direct line to the hidden job market. Career coaches market themselves as a shortcut to finding a job, which is appealing when you’ve been unemployed for a while.


I’m not averse to hiring a career coach to assist you with your job search; it’s your money. However, keep in mind a career coach…


  • is a significant expense, especially if you’re unemployed
  • will only offer common sense advice, nothing that you probably already don’t know or haven’t read or heard before, and
  • doesn’t have insider knowledge


…and you’ll still need to do the activities related to job searching.


When asked, “Nick, should I hire a career coach?” my answer is an unequivocal “No!” Conducting your job search solo will not only save you money, you’ll also be developing job search skills you’ll need for the next time—chances are there’ll be a next time—you’re job hunting. Before spending thousands of dollars on a career coach, I suggest first trying the following job search strategies.


Optimize your online presence.


In today’s digital-first job market, employers will check your online digital footprint to evaluate your candidacy; are your interview-worthy? Start with the obvious: Ensure your LinkedIn profile is up-to-date and showcases your quantified accomplishments (a non-quantified statement is an opinion) so employers can see the value you can add. Do yourself a favour, read LinkedIn Mastery: A Comprehensive Guide to Navigating Digital Landscapes Effectively, by Benjamin Stone.


Necessary: Stay active on LinkedIn!


Your LinkedIn profile can’t be non-active. Maximizing LinkedIn’s potential requires regularly engaging with content, commenting on posts, and contributing original content. Engaging actively and visibly on LinkedIn will lead to opportunities.




  • List your social media accounts.
  • Deactivate accounts you are no longer using.
  • Set any accounts you don’t want prospective employers or recruiters to see to private.
  • Ensure your social media profiles (g., display name, handle, headshot, bio) convey the same message about your professional background.


Leverage your existing network (a low-hanging fruit few job seekers take advantage of).


Everyone has a network of some sort. This means since all job opportunities are attached to people—good news—there are job opportunities all around you. Often, your barista, dentist, hairstylist, neighbours, fellow members of whatever club or association you’re a part of, and, of course, family and friends can help open doors for you.


Tell everyone you know that you’re looking for a new job. Always carry extra copies of your resume and hand them out when appropriate. You’ll be surprised at the number of people willing to help you when they understand your situation.


Read these two books:



Ferrazzi outlines practical strategies for building relationships, networking, and leveraging connections



Hollins provides actionable strategies for achieving your job search and career goals, such as overcoming procrastination and boosting productivity with focus and discipline.


Apply less, connect more.


Applying online is a waste of time. In previous columns, I’ve noted that applying online is comparable to playing the lottery; you’re hoping a stranger hires you. Numerous studies have shown that most jobs aren’t advertised; they’re filled through connections and referrals.


Job searching today is a long game; you need to be patient. Today, you need to network your way into a company and identify opportunities, which no career coach can do for you. It’s unlikely the resume you submit online will be reviewed. Paying to have your resume redesigned won’t get it more views; getting it in front of people who can hire you will.


Take what you will from the following.


A few months back, a job seeker asked me, “I’ve been working as a help desk agent at a healthcare software company for five years. I want to become a Director of IT at a large multinational company. What should I do?”


How should I know? I’m not a Director of IT. Why not ask the Director of IT at a large multinational company?


Take advantage of the fact that people love talking about themselves. Dinner with someone who holds the position you aspire to is a better investment than hiring a career coach who lacks your dinner partner’s real-world experience. I charted my career path by observing those ahead of me and seeking their advice. Talking to people who are where you want to be will benefit your job search and help you achieve your career aspirations.


By shifting your mindset, optimizing your online presence, leveraging your existing network, staying engaged on LinkedIn, and connecting with the right people, you won’t need to hire a costly career coach, and you’ll develop skills you can use throughout your career.



Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to


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How to Start a Business?



Market Research

You have to conduct research on the whole market and find out the gap. This gap will be your opportunity. Moreover, this research will give you an idea of how different businesses work and how they fulfill the needs of the people. Businesses work due to the demand for their products and services in the market. So, through this research, you have to collect information about the following things:



You can use surveys, questionnaires, and focus group interviews to extract information on the above factors.


Business Plan

Develop a complete roadmap for your business. This plan should cover all the details from the manufacturing to the sales and pricing.


It has a summary of the complete execution of the company, including the mission of the company, product or service of the company, competitors of the company, management, and employees of the company, as well as the location of the company. This plan should be in such a way that everyone can easily understand.

Investment For Business

If you are not self-funded, then you will need investment for your business. There are several ways to find investment, such as the following:


●     Venture capital

You can offer the shares of the company in exchange for shares of the company. In the beginning, you have to offer the company ownership to finance your project.

●     Crowdfunding

In this type of investment, a large number of people give funds to the startup. They are not given shares and profits from the company. However, the company provides them with gifts in the future for their finances.

●     Loans

There are many government and private companies that are offering loans for small and large companies. For this loan, you have to prepare a business plan, expense sheet, and expected profits. You can find several companies that are providing loans for businesses, such as Lendforall, Baker Tilly, West Bank Union, etc.

Structure of Business

Before starting a business, you have to select its structure. Traditionally, you will find the following structures of business:

  • Sole proprietorship
  • Partnership
  • Limited Liability Company
  • Corporation


To select any structure, you must analyze and compare your business with others. You will get an idea of which structure will be the most suitable for your business.

Business Tools

Nowadays, there are several business tools available in the market. These tools have made business management easy to a great extent. However, you have to invest in these tools to compete the market. Here are some important tools for business:



Many other tools are available in the market that are used for different management purposes.

Registration of Business

You have to register your business with the federal government. Moreover, you should apply for the insurance for your business. There are many other documents, such as tax IDs from federal and state governments, licenses and permits for your business, and applying for a business bank account.

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