adplus-dvertising
Connect with us

Health

Do I have coronavirus? Jammed public health phone lines leave Canadians in the dark – Global News

Published

 on


For days a Toronto man called two public health authorities, clinics and hospitals several times to ask what to do about symptoms he believed could be the result of COVID-19, the illness caused by the novel coronavirus.

After hours on hold with Telehealth Ontario, the public hotline residents have been encouraged to contact if they have symptoms like a cough, fever or shortness of breath, Anthony is now self-quarantined and is unsure how to proceed.

Global News has agreed to use a pseudonym for privacy reasons.

He claims he was told by staff at Telehealth that he would be connected with a health professional within seven to 10 hours.


COMMENTARY:
Long waits and unclear answers — my call to Ontario’s coronavirus hotline

“This shows the ill-preparedness of the medical care system, including clinics,” he said. “On the other hand, it also shows the lack of transparency of information provided by government to medical communities and the public as a whole.”

Story continues below advertisement

As confirmed cases of COVID-19 continues to rise in Canada, hotlines in each province are often jammed. More than 140 cases have been reported across the country. 

Multiple sources told Global News Telehealth Ontario’s wait times varied between six and 14 hours. Sources said they did not have issues with Teleheath’s advice, despite waiting for long periods of time. 

Ontario’s Ministry of Health told Global News via email that they’ve experienced a “significant increase in call volume” related to influenza and COVID-19 since Jan. 25.

More than 5,200 calls have been made to the service on these topics, they said. Whether they recommend someone be tested for COVID-19 is done on a case-by-case basis on risk assessment and are referred either to an emergency room, or their local public health unit, depending on how severe the symptoms are.

Ontario will also launch a tool in the coming days on their website containing a COVID-19 questionnaire to help patients assess their risk without a phone call. A cough or a fever doesn’t automatically mean someone should be referred to be tested for COVID-19, said David Jensen, media relations coordinator at the ministry.






0:52
Saskatchewan’s health minister comments on HealthLine 811 backlog


Saskatchewan’s health minister comments on HealthLine 811 backlog

“Based on these clinical assessments, and if warranted, patients may be coached on how to self-isolate or may be referred to the appropriate level of care based on their symptoms,” he said. Telehealth communicates with hospitals or a public health authority prior to a patient arriving if they are symptomatic, he explained.

Story continues below advertisement

The ministry is working to allocate more resources to Telehealth to meet the demand, said Dr. Barbara Yaffe, associate medical officer of health, in a press conference. 

“We are aware of some the wait times being longer at Telehealth, and we are putting more resources into it as quickly as possible,” said Yaffe.

Prime Minister Justin Trudeau announced on March 11 that a $1-billion fund would be released in response to the new coronavirus. The government is allocating $50 million of that fund to the Public Health Agency of Canada for “communications capacity and public education efforts,” which could improve wait times, according to Health Canada.


READ MORE:
Yes, you should have a coronavirus emergency kit. Here’s what to include

Anthony’s ordeal began after he returned to Canada last weekend from a trip to New York City. He developed symptoms including a fever and a cough. He opted to phone Telehealth on March 8 and isolate himself at home to avoid infecting anyone else, he said. 

“I asked the nurse, ‘Would you consider me coming from a high-risk area, therefore I should continue to self-isolate?’ She said, ‘There’s no need,’” he explained. 

The Telehealth nurse told him the U.S. isn’t considered a high-risk area and he was told he didn’t qualify for a coronavirus test based on his travel history and symptoms, and it was likely he had a common cold. That’s a concern as some of Canada’s COVID-19 cases stem from U.S. travel, he said. 

Story continues below advertisement

As his temperature rose this week, he didn’t want to call again as it would take hours, he said. 

Eventually, after contacting a few clinics — many of which told him not to come in, and to call Telehealth or Toronto Public Health — North York General Hospital told him he could come in and a doctor would decide whether he needed a test.


READ MORE:
Health Link, assessment centres, provincial labs — A look at how Alberta is preparing for the coronavirus

“The whole waiting period is a self-screening mechanism… People will be turned away by the mere fact that they have to wait for hours,” he said. “That’s kind of alarming right now.”

Long hotline wait times in Alberta, Saskatchewan

Other provinces are grasping with similar issues.

Alberta’s HealthLink service has been criticized for long wait times or no answer on the line, Global News reported on March 10.

Hotlines in other provinces are also seemingly under-prepared, says Dave, 31, from the Parksville area in B.C. Global News has withheld his last name for privacy concerns.

While he only waited 25 minutes to speak to a nurse after calling B.C. HealthLink, the provincial health hotline, he felt the advice they gave was sub-par. 

Story continues below advertisement

“She was pleasant but told me misinformation. She claimed the province is no longer testing for COVID… and completely downplayed the whole public health situation. I felt that she wasn’t trained adequately to handle calls regarding COVID,” he said. 

B.C.’s Ministry of Health did not respond to interview requests by time of publication. 

Dave called on March 2 after having trouble breathing, and it was getting worse, after coming into close contact with someone who had travelled to Europe. 

Then, after visiting a walk-in clinic he claims he felt “humiliated and belittled” when he was scolded by a doctor for not staying home, even though HealthLink told him not to be concerned or self-isolate. 

“I feel as if the management team of this pandemic understands and is taking it seriously, but that message is not trickling down to front-line staff,” he said. “What if I was positive for COVID? I was just told it’s nothing more than the flu… It’s no big deal, etc. I think we simply aren’t ready for this.”

‘You’re getting different messages’

Although Torontonian Gilad Cohen hasn’t travelled anywhere, he called Telehealth on March 11 because he was having flu-like symptoms and a cough. 

He was told the wait time would be 14 and a half hours and that a nurse would call him back. At the time of publication, Cohen hadn’t heard back yet from Telehealth. 

Story continues below advertisement

While he waited for a call-back from Telehealth, he went to a walk-in clinic where he was advised to go home and head to the emergency room if he gets worse, he said.


READ MORE:
You can catch coronavirus without travelling. Here’s how

He spoke to his doctor Thursday and was told Canada does not do broad-based testing and not to go into the emergency room unless he had shortness of breath. The doctor advised him to self-quarantine at home. 

The advice from a Toronto hospital was to not come in until he feels better, he said. The conflicting information and lack of access to Telehealth have been frustrating, he added.

Cohen is 35. He said his age is a privilege in this scenario and he is sure he will improve.

“But there are a lot of people who are a little bit older, who might need testing more imminently. If it reaches a point where they’re only testing people when they’re starting to feel shortness of breath, it might be too late for certain people,” he said. 

While he continues to wait for Telehealth to call him back, he says health authorities should work to become more organized as coronavirus cases increase in Canada. 

“I would just hope that they get their act together and start being more prepared. And also their messaging, no matter who you speak to you’re getting different messages from different people. And I’m not really quite sure what to do.”

Story continues below advertisement

Confused about COVID-19? Here are some things you need to know:

Health officials say the risk is very low for Canadians, but they caution against travel to affected areas (a list can be found here). If you do travel to these places, they recommend you self-monitor to see whether you develop symptoms and if you do, to contact public health authorities.

Symptoms can include fever, cough and difficulty breathing – very similar to a cold or flu. Some people can develop a more severe illness. People most at risk of this include older adults and people with severe chronic medical conditions like heart, lung or kidney disease.

To prevent the virus from spreading, experts recommend frequent handwashing and coughing into your sleeve. And if you get sick, stay at home.

For full COVID-19 coverage from Global News, click here.

© 2020 Global News, a division of Corus Entertainment Inc.

Let’s block ads! (Why?)

728x90x4

Source link

Continue Reading

Health

What’s the greatest holiday gift: lips, hair, skin? Give the gift of great skin this holiday season

Published

 on

Give the gift of great skin this holiday season

Skinstitut Holiday Gift Kits take the stress out of gifting

Toronto, October 31, 2024 – Beauty gifts are at the top of holiday wish lists this year, and Laser Clinics Canada, a leader in advanced beauty treatments and skincare, is taking the pressure out of seasonal shopping. Today, Laser Clincs Canada announces the arrival of its 2024 Holiday Gift Kits, courtesy of Skinstitut, the exclusive skincare line of Laser Clinics Group.

In time for the busy shopping season, the limited-edition Holiday Gifts Kits are available in Laser Clinics locations in the GTA and Ottawa. Clinics are conveniently located in popular shopping centers, including Hillcrest Mall, Square One, CF Sherway Gardens, Scarborough Town Centre, Rideau Centre, Union Station and CF Markville. These limited-edition Kits are available on a first come, first served basis.

“These kits combine our best-selling products, bundled to address the most relevant skin concerns we’re seeing among our clients,” says Christina Ho, Senior Brand & LAM Manager at Laser Clinics Canada. “With several price points available, the kits offer excellent value and suit a variety of gift-giving needs, from those new to cosmeceuticals to those looking to level up their skincare routine. What’s more, these kits are priced with a savings of up to 33 per cent so gift givers can save during the holiday season.

There are two kits to select from, each designed to address key skin concerns and each with a unique theme — Brightening Basics and Hydration Heroes.

Brightening Basics is a mix of everyday essentials for glowing skin for all skin types. The bundle comes in a sleek pink, reusable case and includes three full-sized products: 200ml gentle cleanser, 50ml Moisture Defence (normal skin) and 30ml1% Hyaluronic Complex Serum. The Brightening Basics kit is available at $129, a saving of 33 per cent.

Hydration Heroes is a mix of hydration essentials and active heroes that cater to a wide variety of clients. A perfect stocking stuffer, this bundle includes four deluxe products: Moisture 15 15 ml Defence for normal skin, 10 ml 1% Hyaluronic Complex Serum, 10 ml Retinol Serum and 50 ml Expert Squalane Cleansing Oil. The kit retails at $59.

In addition to the 2024 Holiday Gifts Kits, gift givers can easily add a Laser Clinic Canada gift card to the mix. Offering flexibility, recipients can choose from a wide range of treatments offered by Laser Clinics Canada, or they can expand their collection of exclusive Skinstitut products.

 

Brightening Basics 2024 Holiday Gift Kit by Skinstitut, available exclusively at Laser Clincs Canada clinics and online at skinstitut.ca.

Hydration Heroes 2024 Holiday Gift Kit by Skinstitut – available exclusively at Laser Clincs Canada clinics and online at skinstitut.ca.

Continue Reading

Health

Here is how to prepare your online accounts for when you die

Published

 on

 

LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

Source link

Continue Reading

Health

Pediatric group says doctors should regularly screen kids for reading difficulties

Published

 on

 

The Canadian Paediatric Society says doctors should regularly screen children for reading difficulties and dyslexia, calling low literacy a “serious public health concern” that can increase the risk of other problems including anxiety, low self-esteem and behavioural issues, with lifelong consequences.

New guidance issued Wednesday says family doctors, nurses, pediatricians and other medical professionals who care for school-aged kids are in a unique position to help struggling readers access educational and specialty supports, noting that identifying problems early couldhelp kids sooner — when it’s more effective — as well as reveal other possible learning or developmental issues.

The 10 recommendations include regular screening for kids aged four to seven, especially if they belong to groups at higher risk of low literacy, including newcomers to Canada, racialized Canadians and Indigenous Peoples. The society says this can be done in a two-to-three-minute office-based assessment.

Other tips encourage doctors to look for conditions often seen among poor readers such as attention-deficit hyperactivity disorder; to advocate for early literacy training for pediatric and family medicine residents; to liaise with schools on behalf of families seeking help; and to push provincial and territorial education ministries to integrate evidence-based phonics instruction into curriculums, starting in kindergarten.

Dr. Scott McLeod, one of the authors and chair of the society’s mental health and developmental disabilities committee, said a key goal is to catch kids who may be falling through the cracks and to better connect families to resources, including quicker targeted help from schools.

“Collaboration in this area is so key because we need to move away from the silos of: everything educational must exist within the educational portfolio,” McLeod said in an interview from Calgary, where he is a developmental pediatrician at Alberta Children’s Hospital.

“Reading, yes, it’s education, but it’s also health because we know that literacy impacts health. So I think that a statement like this opens the window to say: Yes, parents can come to their health-care provider to get advice, get recommendations, hopefully start a collaboration with school teachers.”

McLeod noted that pediatricians already look for signs of low literacy in young children by way of a commonly used tool known as the Rourke Baby Record, which offers a checklist of key topics, such as nutrition and developmental benchmarks, to cover in a well-child appointment.

But he said questions about reading could be “a standing item” in checkups and he hoped the society’s statement to medical professionals who care for children “enhances their confidence in being a strong advocate for the child” while spurring partnerships with others involved in a child’s life such as teachers and psychologists.

The guidance said pediatricians also play a key role in detecting and monitoring conditions that often coexist with difficulty reading such as attention-deficit hyperactivity disorder, but McLeod noted that getting such specific diagnoses typically involves a referral to a specialist, during which time a child continues to struggle.

He also acknowledged that some schools can be slow to act without a specific diagnosis from a specialist, and even then a child may end up on a wait list for school interventions.

“Evidence-based reading instruction shouldn’t have to wait for some of that access to specialized assessments to occur,” he said.

“My hope is that (by) having an existing statement or document written by the Canadian Paediatric Society … we’re able to skip a few steps or have some of the early interventions present,” he said.

McLeod added that obtaining specific assessments from medical specialists is “definitely beneficial and advantageous” to know where a child is at, “but having that sort of clear, thorough assessment shouldn’t be a barrier to intervention starting.”

McLeod said the society was partly spurred to act by 2022’s “Right to Read Inquiry Report” from the Ontario Human Rights Commission, which made 157 recommendations to address inequities related to reading instruction in that province.

He called the new guidelines “a big reminder” to pediatric providers, family doctors, school teachers and psychologists of the importance of literacy.

“Early identification of reading difficulty can truly change the trajectory of a child’s life.”

This report by The Canadian Press was first published Oct. 23, 2024.

Source link

Continue Reading

Trending