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Elevate Your Customer Experience with the Best CCaaS Solution

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CCaaS Solution

Contact Center as a Service (CCaaS) solutions is a rising star in customer care centers today. Companies and marketers are embracing this cloud-based model with increasing enthusiasm as they address issues with legacy software, enabling better customer experiences. Moreover,  there are several reasons why you may want to -if you haven’t already- consider investing in these technologies.

First, the business world is moving away from traditional call centers towards multi-channel contact centers, a move that was heavily fueled by the COVID-19 pandemic. Consumers in the digital era are becoming increasingly demanding – only companies that adapt to the changing trends will survive the wave.

Also, the complexity of managing multiple channels and the need for secure remote working capabilities mean cloud-based natively omnichannel solutions are extremely effective. CCaaS solutions have been developed to resolve such issues and make it easier for all players.

So, what is a CCaaS solution, and why do you need one? We will be discussing this and much more in this article.

CCaaS Explained

Physical contact centers are still an effective way of running your business. However, single-channel centers with rows are hard phones that are becoming history. The innovation of cloud-based communication technologies has changed everything, creating a platform that connects customers and agents wherever they may be and on the channel of their choice. That’s CCaaS.

Contact Center as a Service (CCaaS) solutions is a licensing model that allows businesses to use cloud-based contact center software on a subscription basis. They are designed to lessen on-premise contact center complexities by delivering a unified, robust and flexible solution. It also means your agents no longer need to come to the office.

Being able to log in remotely on their device lets them perform their tasks from anywhere. Customer support teams don’t need to manually install the software on new devices, simply an internet connection and secure login details. It’s extremely easy and convenient to serve your customers from anywhere.

Since 2020, scalability and flexibility have become success factors for businesses. On-premise solutions may still get the job done, but they are inferior and may not stand up to the digital era’s demands. Many legacy systems are also being retired by their providers leaving contact centers with less support. CCaaS solutions address so many of the concerns related to customer support and the customer experience.

The Idea Behind CCaaS Development

If your legacy system is not as dependable as you would like it to be, CCaaS may be all the solution you need. It’s intended to make your team more productive by moving away from disjointed histories and siloed data to enhance data analysis and integrate interactions. There is also the flexibility to customize elements of the solution. It’s clear that contact centers and customers are unique so static one-size-fits-all software is restrictive.

CCaaS solutions have evolved to provide unified, scalable, and flexible solutions that meet companies’ needs more efficiently and it’s simpler for agents than using multiple solutions to achieve the same tasks. It really can bring out the best in your customer care solutions.

Features of the Best CCaaS Platform

Due to the rising demand for customer experience solutions, there are quite a lot of CCaaS providers to choose from. However, not all of them may have what you need, which is why it’s crucial to understand the features of a good service. Consider the following:

A unified console

Many agents are used to multiple systems to do their job. This means investing in various hardware and software for every task and taking time to understand the tools. CCaaS platforms eliminate such strain by creating an all-in-one tool for call and contact management. All your agents need is a device to access it from, and they are set to go.

AI-supported conversations

The best CCaaS platforms help companies to offer personalized service using real-time insights during a conversation. This can be done through integrated Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies, making it easy to offer the right solution for a specific customer’s needs.

Pay-per-use pricing model

A good CCaaS service allows you to pay for only what you need and make a budget per your organization’s size. This means as many agents as needed can access the latest version of the solution thanks also to automatic upgrades. Hybrid work, minimizing commuting and more satisfied customers mean CCaaS solutions help contribute to well-being.

Real-time performance monitoring

CCaaS services provide practical analytical reporting and insights, collecting crucial performance data. You can easily check call volume, hold times, agent performance, and resolution rates. Call recording and monitoring is also possible. All this information can be used to improve service delivery.

Integration with other software

A good CCaaS is easily integrated with other tools like unified communications tools or customer relationship management software (CRM) to seamlessly add additional capabilities. APIs and other complementary solutions can also easily be added to your tech ecosystem.

Training and support

Not only can CCaaS help collect data to coach agents on the job but there is also training to get them up and running with new software as quickly as possible. For instance, Odigo Academy helps people to transition rapidly to their new contact center solutions.

6 Benefits of Using CCaaS

Cloud-based solutions are the future, they provide the digital capabilities customers want and the functionalities that make running a contact center easier. For instance, Odigo has integrated WFM and QM software and can integrate or connect with UC and CRM solutions. It’s simply everything you need to serve your customers in the most efficient manner.

Here are some of the benefits:

1.      Integrated omnichannel communication

Perhaps the biggest advantage of using a CCaaS solution in your business is the ability to connect with your customers using various communication channels: SMS, live chat, IM, email, phone call and more. It delivers the same seamless, responsive experience using the customer’s preferred channels.

2.      Customer-focused services

CCaaS solutions can help bring experts and customers closer together. Internal communications boost teamwork and collaboration, getting to the right answers more quickly. Monitoring performance also helps highlight areas where service can be improved to deliver the best-ever experiences.

3.      Creates a better work environment

Hybrid working is easily achievable with cloud-based solutions and workforce management capabilities. Add to this better internal communication, and complete customer interaction histories and agents are more supported, can make better decisions and as a result, are more satisfied in their roles.

4.      More scalability and flexibility

Need more agents just for today or your business has expanded so much you need another contact center? CCaaS solutions can grow with you. It’s fast, and simple, you only pay for what you use, and agents can access the latest version of the software wherever they are.

5.      Real-time reports

Supervisors need real-time data and accurate forecasts to make the right decisions so contact centers can run smoothly.  CCaaS provides customizable visual dashboards and alerts that can monitor any channel. With Odigo, for instance, you can look at data on a per-agent or per-channel basis and plan to have the right number of agents for each shift.

6.      Improved customer experience

Odigo’s CCaaS solution has over 35 years of experience with voice technology behind it. They also offer CX consulting and support to deploy the optimal CCaaS configuration to meet your business needs. When your business has the tools it needs you can deliver the service your customers need.

Why Choose Odigo for Your CCaaS Needs?

Odigo provides a Contact Center as a Service solution to facilitate communication between large organizations and their customers. It uses an innovative approach to a global omnichannel management system anchored on empathy and technology, enabling an effective interaction between brands and their customers. As a pioneer in customer experience (CX), the company serves over 250 large enterprise clients in more than 100 countries globally.

The benefits include: :

  • Winning CX strategies: Leverage expert consulting to get expert support to better understand your customers.
  • Integration: Use Odigo for channel-less strategies, API and other software integration.
  • Operationalize your data: Get real-time performance data to inform decision-making and improve service delivery.
  • A transition strategy: The Odigo Academy helps you transition rapidly to your new solution and develop expert skills for better growth.
  • Round-the-clock support: Odigo assures the highest level of customer support with 24/7/365 access.

Investing in Odigo services allows you to maximize your contact center’s value using visionary technology, expert strategy, and implementation approaches. Get in touch with the team at Odigo now to discuss your needs.

 

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The Best Window Air Conditioners to Beat The Summer Heat in Canada in 2024

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Summer heat waves are completely exhausting, and they become almost unbearable if you don’t have a great HVAC system in your home/apartment. And you might not get any relief at work, either, if they’re stingy on the cooling costs. So, what are you supposed to do to beat the heat and keep yourself together on the hottest of days?

Buy a window air conditioner, of course! They can be used in most standard sliding/hanging windows, and they’re incredibly effective at cooling off entire rooms without too long of a wait. Many of them will also double as dehumidifiers to combat the icky heaviness of the hot air. There are options to suit rooms and budgets of all kinds.

If you think a window air conditioner is the best way to feel more comfortable in the summer months, that’s great! And we’re here to help you find the best possible match. Window air conditioners will vary in things like price, cooling power, fan settings, dehumidifying capabilities, temperature settings, intended room size, and more! And every feature matters.

This comprehensive guide will investigate the best window air conditioners in Canada right now and outline the criteria you should consider while making your purchase decision. Let’s dive right into our top five products.

The Best Window Air Conditioners Right Now

Our Small Room Pick for The Best Window Air Conditioner

Midea 5,000 BTU EasyCool Window Air Conditioner Review

 

What We Think of the Midea 5,000 BTU EasyCool Window Air Conditioner

The Midea 5,000 BTU EasyCool Window Air Conditioner was an easy choice for our small room pick this year. As long as you go in with reasonable expectations, you can’t help but admire this machine. It’ll start kicking out cold air as soon as you turn it on, and since it has two fan speeds, it can adapt to different demands. Plus, it has two fan speeds without cooling to replace your stand-up fan on more moderate days!

We’re big fans of the basic controls on this one, and we bet you will be too. It makes it so simple to use! Just turn one dial to adjust the temperature and another dial for the fan speed/mode. Easy peasy. It’s exactly as quiet as a small air conditioner should be, too. It won’t interrupt your sleep or interfere with your daily living. You just can’t beat the price, either.

Of course, as our small room pick, you won’t be happy with the cooling power of this one if you try to use it for medium-sized rooms (or larger). That’s not what it’s intended for, and you certainly won’t get the results you’re looking for. It just doesn’t have the power needed for big jobs. It’s also lacking some advanced features like a remote, a dehumidifier mode, and precise temperature settings. Just so you’re aware.

Overall, the Midea 5,000 BTU EasyCool Window Air Conditioner is as good as it gets for small spaces, and it sets a very high bar for its competitors. With easy-to-use controls, a budget-friendly price, and effective cooling power, you really can’t ask for much more. It’s a winner!

  • Performance: 4.5/5
  • Usability: 5/5
  • Price: 5/5
  • Quality: 4.5/5

What Reviewers Are Saying About the Midea 5,000 BTU EasyCool Window Air Conditioner

Reviewers have a great opinion of the Midea 5,000 BTU EasyCool Window Air Conditioner. They’ve used it in offices, bedrooms, and even outdoor sheds, and it performs flawlessly in every space. The simple controls make it very easy to use, but some would prefer being able to set an exact temperature. Installation was easy even for newbies, and the noise level is very low.

Midea 5,000 BTU EasyCool Window Air Conditioner Pros and Cons

Buy If…

  • You’d like to use it as a regular fan in addition to an air conditioner
  • Simple controls appeal to you
  • You’ll be using it in a room that demands quiet (bedroom, office, etc.)
  • Budget-friendliness is a priority

Don’t Buy If…

Midea 5,000 BTU EasyCool Window Air Conditioner Specifications

Our Large Room Pick

Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner Review

 

What We Think of the Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner

We’re big fans of the Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner. It’s one of the most effective air conditioners out there, and that’s why it’s so great for large spaces. Its recommended room size is 450 square feet, but it can still be effective in even larger rooms! You won’t have to wait long for that cool air to refresh the space, either. Thank goodness.

It’s got a dehumidifier mode to keep the humidity levels down as well, and since it’s also super quiet, you won’t even be plagued by constant noise drowning out your conversations, TV shows, or the thoughts in your head. It doesn’t need a ton of power to do its job, so it’s easy on the environment and your electricity bill, and a washable filter minimizes your maintenance needs. We weren’t wrong about how great it is, were we?

Honestly, the only people who might not love this machine are the ones who would need it to work in a small space or aren’t fighting off the highest temperatures. This is a highly powerful and effective machine, and it can quickly make a room too cold to be in — it’s really best for large spaces and extra hot/humid climates. Otherwise, it’s just more AC than you could possibly need.

All in all, the Danby DAC100B8IWDB-6 10,000 BTU Inverter Window AC really has everything going for it. Unless you’re targeting a small room or only need to take the edge off the heat, you’ll love everything about this machine. It’s reasonably priced, too!

  • Performance: 5/5
  • Usability: 5/5
  • Price: 4/5
  • Quality: 5/5

What Reviewers Are Saying About the Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner

Reviewers have amazing things to say about the Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conidtioner. It cools medium-large spaces very quickly (we’re talking minutes here!) even on the lower setting, and it’s still incredibly quiet even with the fan at maximum speed. For some of them, it even works too well! They think the washable filter is a really nice touch.

Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner Pros and Cons

Buy If…

  • Energy efficiency matters to you
  • You’re combatting heat and humidity in a large space
  • You’d prefer a low-noise option
  • Low maintenance needs are preferred

Don’t Buy If…

Danby DAC100B8IWDB-6 10,000 BTU Inverter Window Air Conditioner Specifications

  • Dimensions: 19.4” x 13.6” x 22.4”
  • Weight: 62.6 lbs
  • Cooling Power: 10,000 BTU
  • Maximum Room Size: 450 sq. ft
  • Fan Speeds: 3
  • Remote Control: Yes
  • Warranty: 2 years

Our Upgrade Pick

Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner Review

 

What We Think of the Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner

There are so many things to admire about the Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner. Believe it or not, you’ll actually still be able to open your window fully even with the air conditioner mounted in. Hello, fresh air! Anytime you want it. Plus, it’s energy-efficient. And we’re talking 35% better than competitors. You can do your part for the environment and save money!

Its cooling performance is nothing to scoff at either. Although it’s very quiet, it’s also very effective. You’ll be able to crank this thing up to maximum power while still being able to enjoy a book, TV show, or family dinner. It takes only minutes to cool a large room, and the airflow can travel as far as 20 feet! The best part is you can change settings with voice assistants, a remote, or the buttons on the machine. Talk about convenience.

One of the only things that doesn’t quite meet expectations with this option is the quality of the companion app. It isn’t very user-friendly and it has some serious privacy concerns. Best to stick with the voice assistants or traditional controls with this one. Otherwise, the high price tag is the only other thing that might sway you in a different direction.

Overall, the Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner is a pretty fantastic choice as long as you don’t mind spending a little extra money. You won’t run into any problems with cooling performance, noise (or light) pollution, or longevity! This is one of the really, really good ones.

  • Performance: 5/5
  • Usability: 4.5/5
  • Price: 3/5
  • Quality: 5/5

What Reviewers Are Saying About the Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner

Reviewers have a very high opinion of the Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner. They like that they can still open the window for fresh air when it isn’t hot enough for AC, and on scorching days, this machine cools down their large rooms in no time at all. The voice assistant control works very well, and they have no issues with noise levels being too high.

Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner Pros and Cons

Buy If…

  • You’d love an energy-efficient machine
  • Voice assistant compatibility is a must-have
  • You’d like your window to still be usable
  • You need a machine that’s exceptionally quiet

Don’t Buy If…

Midea 10,000 BTU U-Shaped Smart Inverter Window Air Conditioner Specifications

  • Dimensions: 19” x 13.75” x 22-36”
  • Weight: 67 lbs
  • Cooling Power: 10,000 BTU
  • Maximum Room Size: 450 sq. ft
  • Fan Speeds: 3
  • Remote Control: Yes
  • Warranty: 1 year

Our Budget Pick

Amazon Basics Window-Mounted Air Conditioner Review

 

What We Think of the Amazon Basics Window-Mounted Air Conditioner

The Amazon Basics Window-Mounted Air Conditioner is a pretty solid choice for such a great price. And it really could not be easier to use. It weighs half the amount that other window ACs do, which makes it a lot easier to install, and with only two mechanical knobs to worry about, it’ll only take you a few seconds to get it functioning perfectly for your needs.

This option is truly the best for small bedrooms, dorm rooms, RVs, and other similar spaces. It’s fairly quiet, and since you can direct the airflow where you need it most (towards a bed, work desk, etc.), you’ll always be able to make the most of its cooling power. It comes with a washable filter, too, so maintenance is easy (and free!).

As is the case with most budget-friendly items, this air conditioner has a few quality control issues. Its durability is fairly poor — unless you’re using it on a seasonal basis for a couple of months of RV camping or something like that, it likely won’t last you more than a couple of years. Also, it has limited settings and can’t dehumidify, so it won’t be as versatile as some of you will want/need.

Overall, the Amazon Basics Window-Mounted Air Conditioner is our top pick for budget-conscious shoppers. It simply could not be easier to use, and as long as you don’t exceed its intended room size, you’ll find it cools very effectively. Just don’t expect it to last as long as other options. It’s a temporary fix.

  • Performance: 4/5
  • Usability: 4.5/5
  • Price: 5/5
  • Quality: 3/5

What Reviewers Are Saying About the Amazon Basics Window-Mounted Air Conditioner

Reviewers have mostly good things to say about the Amazon Basics Window-Mounted Air Conditioner. Many of them have experienced problems with cooling power deteriorating over time, and the more basic design doesn’t work for everybody. Most people, though, are really pleased with how easy it is to use, and they find it cools well in all of their smaller spaces.

Amazon Basics Window-Mounted Air Conditioner Pros and Cons

Buy If…

  • You don’t want to spend money on new filters
  • Affordability is your priority
  • You’re cooling a small space like a bedroom or RV
  • You’d like to direct the airflow

Don’t Buy If…

  • You need help with humidity levels too
  • You want to set specific temperatures
  • You’re looking for a permanent solution for heat control

Amazon Basics Window-Mounted Air Conditioner Specifications

Also Great

Midea 12,000 BTU EasyCool Window Air Conditioner Review

 

What We Think of the Midea 12,000 BTU EasyCool Window Air Conditioner

We like a lot of things about the Midea 12,000 BTU EasyCool Window Air Conditioner. With three fan settings, a dehumidifier mode, and 24 temperature settings (you can set it anywhere between 62 and 86 degrees Fahrenheit), even the hottest summer days won’t be able to beat the cooling power of this machine. It’s adaptable enough to suit all kinds of room sizes too, with a max of 550 square feet.

We love that you get a remote control with this air conditioner since you’ll never have to get up from your comfy couch or bed to adjust the settings. You can even set schedules so you don’t even need the remote for a while! The washable filter makes maintenance a breeze, and since it’s quieter than a refrigerator, it won’t interrupt your daily living. Thank goodness.

The only thing we don’t absolutely love about this option is the price tag. It’s more expensive than a lot of other window air conditioners, and although it does have the performance and quality to back it up, it might just not be a realistic option for everybody. Especially if you don’t have an extra-large room to take advantage of its full potential.

Overall, the Midea 12,000 BTU EasyCool Window Air Conditioner is a pretty awesome unit. You’ll definitely need two people to get it installed, but after that, you’ll never have to suffer on hot days again. We promise this one is worth the extra money.

  • Performance: 5/5
  • Usability: 5/5
  • Price: 3/5
  • Quality: 5/5

What Reviewers Are Saying About the Midea 12,000 BTU EasyCool Window Air Conditioner

Reviewers really like the Midea 12,000 BTU EasyCool Window Air Conditioner. It works very quickly to cool a room down and remove humidity. The washable filter makes it really easy to keep the air clean and the air conditioner working properly, and most of them don’t have any issues with the amount of noise it produces. Almost all of them would buy it again, or already have.

Midea 12,000 BTU EasyCool Window Air Conditioner Pros and Cons

Buy If…

  • You’re dealing with humidity as well as high temperatures
  • You don’t like a lot of background noise
  • You’d prefer a low-management option
  • Low maintenance is ideal

Don’t Buy If…

Midea 12,000 BTU EasyCool Window Air Conditioner Specifications

  • Dimensions: 19” x 15” x 23-36”
  • Weight: 74.8 lbs
  • Cooling Power: 12,000 BTU
  • Maximum Room Size: 550 sq. ft
  • Temperature Settings: 24
  • Fan Speeds: 3
  • Remote Control: Yes
  • Warranty: 1 year

How to Properly Choose Your Window Air Conditioner

Price

The price of a window air conditioner will generally fall between $200 and $800. Typically, more expensive options will have better cooling performance, will excel in larger spaces, will offer better longevity, and will have advanced features such as precise temperature settings, Wi-Fi connectivity, and more.

Cooling Power

The cooling power of a window air conditioner is measured in BTU and can range between 5000 and 24,000. Most people won’t need a machine higher than 12,000 BTU for the home, though. For small rooms, 5000 BTU will be enough, and for extra-large spaces, you’ll want at least 10,000 BTU.

Maximum Room Size

Every window air conditioner will have a maximum room size that is linked to its cooling power. Smaller units will land around 150 square feet, but some models will be effective in spaces larger than 1000 square feet. Make sure you match the intended room size of the machine to the space in your home for best results.

Extra Functionality

Almost all window air conditioners will offer additional functionality in the form of a fan mode (purely for air circulation). Many of them, however, can also act as dehumidifiers to keep excess moisture out of the air and make your living space even more comfortable in the summer.

 

Disclaimer: The prices displayed are accurate at the time of publication. We’ll do our best to keep them as up-to-date as possible, but you may see slight changes. The products in this list are ranked by independent third parties. Rankings are based on both reviews and independent testing.

 

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Apple launches Vision Pro in Canada, but $5,000 price tag could make people ‘pause’

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Canadians can now get their hands on Apple’s flashiest piece of technology, but some warn they shouldn’t expect the device to become ubiquitous just yet.

The Vision Pro, Apple’s augmented reality headset, made its debut Friday at all of the tech giant’s stores in Canada, France, Germany and the U.K.

The headset, which carries a starting price of $5,000 in Canada, welcomes wearers into a digital world fit for immersive experiences, browsing photos, participating in meetings, watching movies, playing games and more.

Its Canadian debut is of particular interest because the device has garnered plenty of buzz in the year since it was unveiled but has yet to proliferate in the same way other Apple gadgets have. Thus, a new market means a new opportunity to boost sales.

When the device was first revealed in June last year, Apple was projected to sell between half a million and one million Vision Pros, said Wamsi Mohan, a senior information technology hardware analyst with Bank of America. He thinks the figure is probably closer to half a million today.

Sales on the low end of forecasts are likely the product of the Vision Pro’s price, he said. The cheapest model costs $4,999 for 256 GB of storage but one terabyte of storage will set you back $5,599.

“You could buy maybe three MacBook Airs for the price of one Vision Pro,” Mohan said. “It makes people pause and I think that’s what we’re seeing in the market.”

The challenge Apple faces is making people see past the price tag and buy into the device’s potential. Mohan, who owns a Vision Pro and uses it fairly frequently, said that’s a hurdle “that is not very easy to overcome” because humans are “just not used to anything like” the device.

“It takes time to get people adapted to very different types of computing paradigms,” he said.

So far, Apple has been working to tackle the issue by offering demonstrations at its stores, where staff show off the device’s capabilities to consumers without requiring them to make a purchase.

“Seeing is believing,” said Mike Rockwell, the vice-president of Apple’s vision products group.

“(The Vision Pro) is one of those things that describing it in words or even in video pales by comparison to the actual product experience.”

A demo Apple hosted for The Canadian Press showed how apps available for the headset can put wearers face-to-face with a dinosaur that responds to them based on their actions. For example, petting the creature will make it treat you kindlier.

Another app allowed wearers to place a Formula One car once used by Alfa Romeo in the room you’re in, make it as big as the real vehicle or as small as a toy and then take parts like the tires off to more closely examine them.

Users navigate the experience by looking in different directions and gesturing with their hands. Changes to the opacity make wearers aware of their surroundings while their headset is on and also allow people around them to see their eyes at times.

“There’s never been a product like this,” Rockwell said.

“It allows you to have media experiences that are unprecedented for a consumer and that you can take with you. It gives you this ultimate productivity environment that brings together actually all of Apple’s ecosystem and it’s an incredibly powerful platform.”

And what the device can do these days is just the start. Technologists imagine a day where the Vision Pro or devices like it could be used as often as cellular phones, becoming a staple in every office and home.

Before it hits that point, Mohan thinks Apple has some work to do to make it even more user-friendly.

The device, he said, could be lighter – the lightest models weigh about 600 grams, roughly the weight of a basketball – or made more affordable through a review process the company typically carries out before launching its next generation models.

“The gen one of the watch, for instance, could not hold charge for the full day and that was kind of deemed to be a failure. Gen one of the AirPods were considered sort of silly to walk around without the wires,” he said.

“So I think there is a lot of learning that happens between gen one and gen two for Apple to understand like what is the consumer specifically looking for.”

Asked about what the next few years look like for the Vision Pro, Rockwell stuck to Apple’s secretive modus operandi.

“We don’t really talk about future stuff,” he said. “But what I can say is we’re very excited about where it is as a platform today.”

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Five Canadian cities can now be seen virtually on Google Maps

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Toronto is one of the five Canadian cities that are now viewable on the new Google Immersive View, a new feature that gives users a lifelike, multi-dimensional view of cities on its maps platform.

The feature launched last year in cities like Amsterdam, Los Angeles, Tokyo and Berlin. It is now also available in Montreal, Calgary, Toronto, Ottawa and Edmonton.

The new feature, which uses AI to fuse billions of Street View and aerial images together, allows people to experience a city virtually.

“Imagine planning a summer getaway to Toronto. With Immersive View on Google Maps, you can experience the city before you even arrive,” Google said in a news blog.

“Take a virtual flight over the iconic CN Tower, then seamlessly descend to street level to explore nearby restaurants, hotels, and attractions.”

Google states that people would be able to virtually wander the “charming cobblestone streets of Old Montreal” and “admire Ottawa’s historic Parliament Hill, all from the comfort of your phone.”

Viewers, they said, could also use their time slider to see the temperature, how crowded an area can be and what the city looks like at different times of the day.

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