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Empathizing With an Employer’s Hiring Concerns Is a Competitive Advantage

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Impress Your Interviewer with Your Questions — Part 1

American professor, author, and podcast host Brené Brown once said, “Empathy fuels connection.”

 

Empathizing with someone, especially with their concerns, is how you build strong relationships. Interacting empathically with employers is a competitive advantage since few job seekers do so.

 

All hiring managers have concerns. The times you weren’t hired were likely because of a concern(s) your interviewer had that wasn’t addressed during the interview.

 

Employers don’t care about your “whys” (concerns); they care about their “whys.” As a job seeker, focusing on an employer’s whys will help you establish a connection with the employer and differentiate you from your competition, who, for the most part, are focused on their whys.

 

There’re three hiring facts job seekers would be wise to keep top of mind:

 

  1. Employers don’t hire opinions (of yourself).
  2. Employers no longer consider a candidate’s potential.(Employers aren’t in the business of growing careers.)
  3. Employers don’t hire employees; they hire solutions.

 

Therefore, don’t waste precious resume/LinkedIn profile real estate or interview time offering opinions about yourself, trying to sell your potential, and not providing solutions. Instead, boost your competitive advantage by empathizing with employers’ three fundamental hiring concerns.

 

  1. Will you fit the company’s culture? 

 

Interviews are conducted primarily to determine whether you’ll fit the company’s culture, not just to assess your skills. Whether it’s fair or not, employers generally hire based on the “fit” they believe a candidate will be to their culture.

 

Job seekers need to accept that the hiring manager knows best whether they’ll fit (read: is compatible) with the company and employees and that they’re not entitled to inclusion. Skills and experience are easy to evaluate and assess. (testing, reference checks) However, being deemed a “fit” is subjective. While you can’t control the final “Yes” or “No,” you can influence the possibility of receiving a thumbs up by:

  1. Before an interview, become familiar with the company’s culture and visualize yourself working there.
  2. Speak the languageEvery profession has its share of expressions and jargon—insider language—that, when used, implies “I’m one of you.”
  3. Dress as if you already work for the company. All companies have an unofficial dress code, even if they have an official dress code. Know both and dress accordingly.

 

A better option is to conduct your job search by prioritizing finding where you belong, which is the best compass a job seeker can use. Don’t look for a job. Look for where you’ll be accepted. Think: “I’m not looking for a job; I’m looking for my tribe!”

 

  1. Are you able to hit the ground running?

 

Imagine a leaking pipe in your basement. Who’d you want to fix the leak? An experienced plumber who can fix it quickly or a less experienced plumber who’ll have to spend time figuring out how to stop the leak? When we deal with someone highly experienced (e.g., a painter, mechanic, lawyer, medical professional, waitress), we’re more likely to experience quality work and service compared to someone who is just starting out.

 

All jobs exist to solve an employer’s problem, like generating revenue, maintaining, and growing their client base, meeting government safety standards, and keeping profit margins healthy by purchasing raw materials at the best prices. When an employer posts a job, whether newly created or to backfill, the problem the job addresses currently exists, like the pipe leaking in your basement. Understandably, employers seek candidates who can provide an immediate solution, are self-starters with proven skills and experience, and have the confidence to take initiative without handholding.

 

Therefore, throughout your job search—networking, applications, your resume, and LinkedIn profile and especially during interviews—provide examples of when you were a self-starter and took the initiative. Give examples of times when you figured out what needed to be done and got it done without involving your manager.

 

  1. How will hiring you make them look? 

 

When making a hire, the stakes are high. Bad hires are costly. Have you ever considered this: What impression will you make on the hiring manager’s boss, leadership team, and current employees if you’re hired?

 

I’ve made my share of bad hires. Firsthand experience has taught me that making a bad hire doesn’t reflect well on me. Hiring managers will inevitably make a few bad hires, but they should be few and far between. Having their boss and the rest of the company doubt their hiring skills (read: judgment) is the last thing a hiring manager wants, something you should deeply empathize with. When preparing for an interview, ask yourself, What makes you the right candidate for the hiring manager to put their reputation on the line? Throughout your interview, speak to your answer.

 

Once, inspired by a line Tom Cruise spoke in the 1990 film Days of Thunder, I said to my interviewer, as we were wrapping up, who’d be my boss and who I felt was unsure about me, “I won’t make a fool of you.” The following day, the position was mine. Several months later, while having coffee in the company’s cafeteria, he said that line was what sold him.

_____________________________________________________________________

 

Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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