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Holiday shopping in Canada: Supply chain issues, delivery deadlines – CTV News

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BARRIE —
Canada Post says it is adding additional staff and vehicles in anticipation of another busy holiday season amid the ongoing COVID-19 pandemic.

A spokesperson for Canada Post told CTVNews.ca in an email Saturday that the company “continues to ramp up for a busy peak holiday season as Canadians have become much more comfortable shopping online during the pandemic.”

The company said in 2020, during the two weeks ending on Christmas Eve, its employees delivered almost 20 million parcels to Canadians. A record 2.4 million of which were delivered on Dec. 21.

But, amid the ongoing COVID-19 pandemic and persistent global supply chain issues, should Canadians be worried about holiday package delivery delays?

Here’s a closer look at what’s going on.

GET HOLIDAY SHOPPING DONE EARLY

David Soberman is a professor of marketing at the University of Toronto’s Rotman School of Management.

He told CTVNews.ca that ultimately, shipping companies like Canada Post are the “last link,” when it comes to the global supply chain and getting goods to consumers.

“Most of the problems in the supply chain are occurring at the retail level and further upstream,” he said during a telephone interview on Saturday.

Beyond ramping up their capacity to deal with an influx of packages during the holiday season, Soberman said there’s not much else shipping companies can do to mitigate these issues for consumers.

He said customers should make sure they check the estimated delivery date listed online by retailers, to ensure their holiday gifts will arrive on time.

However, Soberman cautioned that some specific, popular items might be especially hard to find this year.

“What someone’s going to do if they go into Canadian Tire and they can’t find something – they’re going to start to look on Amazon.ca, or they’ll maybe they’ll look on Walmart.ca,” he said. “And then they’ll start looking on other sites.”

He said if everyone looking for the same item does the same, “eventually you won’t be able to get it.”

“And that’s what’s going to happen with some of the more popular items – certain toys, certain board games, certain electronics, etc.,” he said.

Consumers should try to get their holiday shopping done as early as possible, Soberman said, and should have back-up gift ideas for their loved ones, in case the item they want is unavailable.

Soberman also pointed to the COVID-19 pandemic, saying if new variants are detected in Canada, or the pandemic? worsens, some areas could see new lockdowns or restrictions, which could impede holiday shopping.

“The sooner you get your shopping done the better,” he said.

WHAT HAS CANADA POST SAID?

Canada Post said it encourages customers to “take the time and do their research online with retailers to understand the availability of certain items and ensure they aren’t disappointed.”

The company has also released a schedule for sending holiday cards and packages. The dates vary depending on what you are sending and where.

The deadline to send a package by regular mail to an address in Canada is Dec. 9, while customers have until Dec. 21 to ship priority packages within Canada.

The deadline to send a card nationally is Dec. 17.

The full details, including deadlines to send packages internationally can be found here.

Canada Post said the company is also taking several measures to keep up with the busy holiday season.

The company said it is hiring 4,200 additional seasonal staff across the country and is adding 1,400 more vehicles to its fleet.

Canada Post is also “leveraging new sortation capacity” recently added in Vancouver, Calgary, Regina, Kitchener, Montreal and Moncton.

The company said it is also adding “temporary parcel pickup locations” in major urban centres and secondary markets to “ease congestion and lineups for holiday parcel pickup at some of our busier post offices.”

WHAT HAS UPS SAID?

In an email to CTVNews.ca, a spokesperson for UPS didn’t note any shipping delay concerns, but said the company’s “dedicated employees make UPS well-equipped to handle the challenges of the pandemic and the peak holiday season.”

The company said by the end of next year, it will have also added 49 new aircraft to its fleet since 2017, and said it will have added two million square feet of automated facilities by the end of the year. According to UPS, almost 90 per cent of its packages will flow through these automated facilities.

UPS said the investments in additional air and ground capacity and technology means it can process about 130,000 more pieces of mail per hour than last year.

CTVNews.ca also reached out to Amazon and FedEx to determine if Canadian customers can expect to see shipping delays, but did not hear back by time of publication.  

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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