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Loblaw CEO addresses looming boycott in statement to employees | Dished – Daily Hive

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Canadians who are participating in the month-long boycott against Loblaw stores have decided on a slogan.

“Nok er nok,” which loosely translates to “enough is enough” in Loblaw CEO Per Bank’s native tongue, Danish, seems to have inspired participants after the grocery executive used it in a statement reportedly shared with Loblaw employees on April 22.

“This turn of phrase feels appropriate lately, as misconceptions about our role in the ongoing food affordability crisis continue,” wrote Bank.

The statement, titled “Real Talk: Standing-up for our colleagues and our business,” was shared by an anonymous Loblaw worker in the subreddit Loblaws Is Out of Control, which is also the community that organized the boycott.

In it, the CEO addresses the looming protest and what he claims is “misinformation being spread online, in the media and by politicians,” about the grocery giant.

“It feels like there’s no room for truth,” reads the statement.

Loblaw

Reddit

Bank goes on to acknowledge that soaring food prices are a serious concern and Canadians are struggling to make ends meet.

But he then rips into the Loblaw boycott, which is set to begin tomorrow.

“We’re hearing people (who usually aren’t even our customers, by the way) calling for boycotts of our stores or encouraging people to steal… ultimately putting your safety at risk,” wrote Bank.

The CEO is referring to posters spotted around Toronto advertising a “Steal from Loblaws Day!

The signs did not indicate who was organizing the event, and Loblaws Is Out of Control has condemned it.

“While we are more than aware that times are tough for Canadians, we encourage our peers to adhere to local laws and raise their concerns via proper channels,” a group member told Daily Hive. “This is not the way to have your voice heard.”

The Reddit community encourages Canadians to participate in “Local Grocer Day!” instead, which will take place on May 12, the same day as “Steal from Loblaws Day!” supposedly will happen.

Bank then criticizes Canada’s leaders for “championing foreign grocery companies” instead of advocating for Canadian businesses.

“That’s what makes this situation so frustrating,” he wrote. “Not only are we being unfairly blamed, we’re also not getting credit for the value we are providing.”

The statement continues to list facts about inflation and how Loblaw says it’s trying to contain costs while generating value.

Reddit

One of Bank’s main talking points is that the cause of food inflation is outside of the corporation’s control, echoing what Loblaw President Galen Weston Jr. said last year.

“I know this is a tough situation, but like I said, nok er nok,” the CEO ended the statement. “We’re doing so much to make the situation better, and you should be proud of everything you’re doing. Please don’t let up!”

Loblaw

Reddit

Canadians aren’t buying it

Canadians didn’t shy away from responding to the CEO’s statement on Reddit.

“‘We’re not getting credit for the value we are providing’ is the most dystopian capitalistic sh*t I’ve ever heard,” reads one comment.

“Looks like they’re getting scared, it’s working. Keep up the good work! Let’s make sure they know we are serious and have had enough,” added another Redditor.

Boycotters are now appropriating Bank’s “nok er nok” saying for themselves.

“I can’t believe their own CEO gave us the perfect slogan,” reads a post on the Reddit community Loblaws Is Out of Control. “RIPE for co-opting. Oh yes, Per Bank. Nok er nok, indeed.”

In an interview with the Canadian Press, Bank said he takes customer complaints seriously and wants to keep them happy. He added that if one customer really dislikes Loblaw, “that’s one too many.”

He also said that it’s easy for customers to “point fingers” at the grocer rather than other major players because it’s well-known.

“We are [a] much, much easier target, and we need to live with that and that’s fine,” he told the news organization.

Loblaw has yet to reply to Daily Hive’s request for comment.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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