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Long community lab wait times continue under DynaLIFE for Calgary patients

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Calgary patients and doctors say wait times for blood work and quality of services remain a concern under DynaLIFE Medical Labs, the private company that took over operation of community labs late last year.

DynaLIFE and Alberta Health Services said Wednesday they’re continuing work toward addressing those problems, which have been ongoing for several months.

On Tuesday afternoon, the online DynaLIFE booking portal showed the earliest appointment available in Calgary was on June 24, with the majority of labs booking into the first or second week of July.

In identical statements sent to Postmedia on Wednesday afternoon, AHS and DynaLIFE said they are actively recruiting staff and bringing in workers from elsewhere in Alberta and Canada “to help in communities of high demand.”

They added they are expanding operations at some labs in Calgary and area, including by adding weekend service. They cited 1,450 new appointments being made available weekly, as well as temporary new locations being among steps being taken to address wait times.

One Calgary doctor who asked to stay anonymous for fear of professional reprimand said she’s hearing from patients who have travelled out of the city to labs as far as Canmore or Didsbury to get testing done. She added her colleagues have complained about lengthy waits to receive lab results, and said sometimes results aren’t sent at all or are directed to the wrong clinic.

Calgarians lay out frustrations with service

Jennifer Armstrong said she waited two hours and 20 minutes for lab work at the Richmond Road DynaLIFE location Tuesday morning, despite the online wait time reported as only 11 minutes.

”I don’t understand how anyone can get lab work done and work or look after their kids,” Armstrong said. She added that while staff were following posted directives for face-mask use to reduce virus spread, she was frustrated that waiting patients weren’t also doing so.

“I also don’t understand why they don’t take masking seriously to reduce staff being off sick.”

Jessy Roos said she has had to contend with a long delay in receiving the results of lab testing for strep throat this week, with that swab taken Tuesday night at Alberta Children’s Hospital after 10 hours waiting in the emergency room.

She was told she would receive results within 24 hours, with the sample flagged for priority testing, but she did not hear from the lab. When she contacted DynaLIFE, she found out her child’s swab was marked as “in transit” and its location was not known.

Roos eventually got a text from the doctor she saw at the ER early Wednesday morning notifying her that the strep test was positive.

“It was about 36 hours from the swab . . . to us getting results, and only because that doctor bypassed the notification system and contacted us directly,” Roos said. She said she’s noticed a marked decline in lab services in Calgary in recent years.

“It was obviously never perfect, but as of four or five years ago, just before the pandemic, you could get a blood work appointment in the community usually within the same day or at least within one or two days.”

DynaLIFE says expanded capacity coming to several locations

Other Calgarians who reported their recent interactions with DynaLIFE to Postmedia described varying experiences. Some said they were able to quickly book an appointment or attend walk-in without significant waits, while others said they’d only found appointments weeks in the future, and still faced long waits for testing and crowded waiting rooms when arriving at the clinic.

Several noted they found success by using DynaLIFE’s Save My Place booking function to receive same-day service without waiting as a walk-in.

DynaLIFE outlined in its statement to Postmedia that expanded capacity at some specific locations, including permanently expanded hours at Airdrie, Avenida, Cochrane, Glenbrook, McKnight and Riverbend locations in June, which will see 150 new appointments per day at each location.

It said it is also opening new clinics in the city’s northeast and northwest this month, and is identifying an expansion site in south Calgary to open in the fall.

jherring@postmedia.com

Twitter: @jasonfherring

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How many Nova Scotians are on the doctor wait-list? Number hit 160,000 in June

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HALIFAX – The Nova Scotia government says it could be months before it reveals how many people are on the wait-list for a family doctor.

The head of the province’s health authority told reporters Wednesday that the government won’t release updated data until the 160,000 people who were on the wait-list in June are contacted to verify whether they still need primary care.

Karen Oldfield said Nova Scotia Health is working on validating the primary care wait-list data before posting new numbers, and that work may take a matter of months. The most recent public wait-list figures are from June 1, when 160,234 people, or about 16 per cent of the population, were on it.

“It’s going to take time to make 160,000 calls,” Oldfield said. “We are not talking weeks, we are talking months.”

The interim CEO and president of Nova Scotia Health said people on the list are being asked where they live, whether they still need a family doctor, and to give an update on their health.

A spokesperson with the province’s Health Department says the government and its health authority are “working hard” to turn the wait-list registry into a useful tool, adding that the data will be shared once it is validated.

Nova Scotia’s NDP are calling on Premier Tim Houston to immediately release statistics on how many people are looking for a family doctor. On Tuesday, the NDP introduced a bill that would require the health minister to make the number public every month.

“It is unacceptable for the list to be more than three months out of date,” NDP Leader Claudia Chender said Tuesday.

Chender said releasing this data regularly is vital so Nova Scotians can track the government’s progress on its main 2021 campaign promise: fixing health care.

The number of people in need of a family doctor has more than doubled between the 2021 summer election campaign and June 2024. Since September 2021 about 300 doctors have been added to the provincial health system, the Health Department said.

“We’ll know if Tim Houston is keeping his 2021 election promise to fix health care when Nova Scotians are attached to primary care,” Chender said.

This report by The Canadian Press was first published Sept. 11, 2024.

The Canadian Press. All rights reserved.

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Newfoundland and Labrador monitoring rise in whooping cough cases: medical officer

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ST. JOHN’S, N.L. – Newfoundland and Labrador‘s chief medical officer is monitoring the rise of whooping cough infections across the province as cases of the highly contagious disease continue to grow across Canada.

Dr. Janice Fitzgerald says that so far this year, the province has recorded 230 confirmed cases of the vaccine-preventable respiratory tract infection, also known as pertussis.

Late last month, Quebec reported more than 11,000 cases during the same time period, while Ontario counted 470 cases, well above the five-year average of 98. In Quebec, the majority of patients are between the ages of 10 and 14.

Meanwhile, New Brunswick has declared a whooping cough outbreak across the province. A total of 141 cases were reported by last month, exceeding the five-year average of 34.

The disease can lead to severe complications among vulnerable populations including infants, who are at the highest risk of suffering from complications like pneumonia and seizures. Symptoms may start with a runny nose, mild fever and cough, then progress to severe coughing accompanied by a distinctive “whooping” sound during inhalation.

“The public, especially pregnant people and those in close contact with infants, are encouraged to be aware of symptoms related to pertussis and to ensure vaccinations are up to date,” Newfoundland and Labrador’s Health Department said in a statement.

Whooping cough can be treated with antibiotics, but vaccination is the most effective way to control the spread of the disease. As a result, the province has expanded immunization efforts this school year. While booster doses are already offered in Grade 9, the vaccine is now being offered to Grade 8 students as well.

Public health officials say whooping cough is a cyclical disease that increases every two to five or six years.

Meanwhile, New Brunswick’s acting chief medical officer of health expects the current case count to get worse before tapering off.

A rise in whooping cough cases has also been reported in the United States and elsewhere. The Pan American Health Organization issued an alert in July encouraging countries to ramp up their surveillance and vaccination coverage.

This report by The Canadian Press was first published Sept. 10, 2024.

The Canadian Press. All rights reserved.

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Bizarre Sunlight Loophole Melts Belly Fat Fast!

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