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More Air Canada, WestJet passengers baffled by reasons for denied compensation – CBC News

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For Scott Aalgaard, it doesn’t add up.

On the morning of July 5, Air Canada informed Aalgaard by email his flight that day from Toronto to Hartford, Conn., had been delayed due to “an unforeseen maintenance issue.”

That afternoon, the reason had changed to either “staffing constraints” or “health and safety initiatives.”

Three days later, Air Canada informed Aalgaard he doesn’t qualify for compensation because his flight was cancelled (instead of delayed) due to a “labour dispute” that was outside the airline’s control. 

Aalgaard, a Canadian from B.C. currently living in Middletown, Conn., says the new explanation makes no sense. 

“There was no indication that there was any sort of labour dispute,” he said. “It feels to me like the company is throwing darts at a big poster on the wall, trying to pick out reasons and see what will stick.”

The recent travel chaos at some Canadian airports has led to a spate of flight delays and cancellations. And that has sparked a spate of complaints from passengers that some airlines are providing suspect reasons why they were denied compensation for flight disruptions. 

Under federal regulations, airlines must compensate passengers up to $1,000 for flight delays of three hours or more. 

Because Aalgaard’s flight was delayed by six hours, he, his wife and daughter, whom he was travelling with, would each get $700. However, airlines only have to pay up if the reason for the delay was within their control and not for safety reasons, such as unforeseen mechanical problems.

Aalgaard has filed for compensation with Air Canada despite its claim his flight isn’t eligible. If that doesn’t work out, he plans to file a complaint with the Canadian Transportation Agency (CTA).

“I don’t want Canada to be a place where big companies can just make up the story as they go along,” he said. 

When Scott Aalgaard used Air Canada’s online compensation eligibility tool to find out if he qualified for compensation, the airline told him he didn’t quallify because his flight was cancelled due to a labour dispute. (Air Canada)

A demand for more details

Aalgaard’s not alone. Shortly after Canada launched its flight delay compensation rules in 2019, thousands of air passengers flooded the Canadian Transportation Agency with complaints they received inadequate reasons for denied compensation. 

In November 2021, following a lengthy inquiry that involved all of Canada’s major airlines, the CTA announced it found no evidence the airlines “intentionally misled passengers.” However, the agency said much of the information provided to passengers explaining their flight delays “was inadequate, terse and unclear.”

As a result, the CTA clarified that airlines must explain in “sufficient detail” the reason for a flight delay. 

Consumer advocate Tahira Dawood says passengers need that information to assess whether they should dispute their case. 

“They cannot challenge [the airlines] if they have limited information, or they do not themselves understand what they’re hearing from the air carriers,” said Dawood, a lawyer with the Public Interest Advocacy Centre. 

Tahira Dawood, a lawyer with the Public Interest Advocacy Centre, say it’s important that air passengers get adequate information about why they were denied compensation for delayed flights. (CBC)

Connie DeMelo of Brantford, Ont., was upset when WestJet rejected her claim for compensation. DeMelo and her husband’s flight from Honolulu to Toronto on May 28 was delayed for almost six hours. 

If the delay was caused by WestJet, DeMelo and her husband would each get $400. However, the airline told her in an email that the flight disruption “was outside WestJet’s control.”

WestJet provided no specific reason for the delay.

“They don’t want to take responsibility,” said DeMelo. “If they did give me a reason, I may pursue it even further. But at this point, I don’t know what I’m pursuing.”

Connie DeMelo and her husband, Antonio, were delayed by almost six hours when flying from Honolulu to Toronto. WestJet denied them compensation for their delay. (Submitted by Connie DeMelo)

Air Canada passenger Joshua Cohen received a more detailed explanation why his May 21 flight from Chicago to Toronto was cancelled, but he’s still dissatisfied.

Cohen was rebooked on a flight the following day. He said an Air Canada employee at the Chicago airport assured him the airline would cover his hotel and food costs for the night.

However, when Cohen submitted his expenses for $533.73 US, Air Canada responded by email that he wasn’t eligible for compensation. The airline said his flight cancellation was due to “unforeseen staffing issues” that arose due to the impact of COVID-19, and were outside the airline’s control. 

He was offered instead a $100 flight voucher.

“That’s an absolute slap in the face,” said Cohen, who lives in Toronto. He argues staffing issues are within an airline’s control. 

“They’re trying everything not to compensate their passengers and try and save some money. It’s just not acceptable.”

CTA says file a complaint

WestJet and Air Canada declined to comment on the specific cases in this story. Both airlines said they adhere to Canada’s Air Passenger Protection Regulations and that they’re currently operating in a challenging environment as the travel industry recovers. 

The Canadian Transportation Agency said dissatisfied passengers can file a complaint, the outcome of which may help add clarity to the compensation regulations.

“An important part of our regime is the CTA making decisions on cases and airlines taking account of those decisions in their future actions,” said CTA spokesperson Tom Oomen.

WATCH | Missing baggage adds to travel chaos: 

Luggage delays add to Canadian travel woes

17 days ago

Duration 1:54

Luggage delays are adding to the problems Canadian air travellers face, with some airports seeing mounds of bags piled up and some travellers not getting their luggage during an entire trip.

This week, the CTA issued a decision in a compensation case, ordering WestJet to pay $1,000 to a passenger following a 21-hour flight delay.

According to the CTA’s decision, WestJet had previously told the passenger he wasn’t entitled to compensation because his original flight had been cancelled for safety reasons due to a crew shortage. 

The CTA concluded that crew shortages are generally within the airline’s control and that WestJet “did not sufficiently establish” that the flight cancellation “was unavoidable despite proper planning.”

Cohen says he plans to file a complaint with the CTA, demanding compensation from Air Canada for both his expenses and $1,000 for a flight delay of more than nine hours.

Passenger DeMelo has already filed a CTA complaint.

They may have to wait a while for results. According to the agency, since Dec. 15, 2019, it has received more than 5,154 complaints on the issue, and 70 per cent (3,606) of them have yet to be resolved.

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STD epidemic slows as new syphilis and gonorrhea cases fall in US

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NEW YORK (AP) — The U.S. syphilis epidemic slowed dramatically last year, gonorrhea cases fell and chlamydia cases remained below prepandemic levels, according to federal data released Tuesday.

The numbers represented some good news about sexually transmitted diseases, which experienced some alarming increases in past years due to declining condom use, inadequate sex education, and reduced testing and treatment when the COVID-19 pandemic hit.

Last year, cases of the most infectious stages of syphilis fell 10% from the year before — the first substantial decline in more than two decades. Gonorrhea cases dropped 7%, marking a second straight year of decline and bringing the number below what it was in 2019.

“I’m encouraged, and it’s been a long time since I felt that way” about the nation’s epidemic of sexually transmitted infections, said the CDC’s Dr. Jonathan Mermin. “Something is working.”

More than 2.4 million cases of syphilis, gonorrhea and chlamydia were diagnosed and reported last year — 1.6 million cases of chlamydia, 600,000 of gonorrhea, and more than 209,000 of syphilis.

Syphilis is a particular concern. For centuries, it was a common but feared infection that could deform the body and end in death. New cases plummeted in the U.S. starting in the 1940s when infection-fighting antibiotics became widely available, and they trended down for a half century after that. By 2002, however, cases began rising again, with men who have sex with other men being disproportionately affected.

The new report found cases of syphilis in their early, most infectious stages dropped 13% among gay and bisexual men. It was the first such drop since the agency began reporting data for that group in the mid-2000s.

However, there was a 12% increase in the rate of cases of unknown- or later-stage syphilis — a reflection of people infected years ago.

Cases of syphilis in newborns, passed on from infected mothers, also rose. There were nearly 4,000 cases, including 279 stillbirths and infant deaths.

“This means pregnant women are not being tested often enough,” said Dr. Jeffrey Klausner, a professor of medicine at the University of Southern California.

What caused some of the STD trends to improve? Several experts say one contributor is the growing use of an antibiotic as a “morning-after pill.” Studies have shown that taking doxycycline within 72 hours of unprotected sex cuts the risk of developing syphilis, gonorrhea and chlamydia.

In June, the CDC started recommending doxycycline as a morning-after pill, specifically for gay and bisexual men and transgender women who recently had an STD diagnosis. But health departments and organizations in some cities had been giving the pills to people for a couple years.

Some experts believe that the 2022 mpox outbreak — which mainly hit gay and bisexual men — may have had a lingering effect on sexual behavior in 2023, or at least on people’s willingness to get tested when strange sores appeared.

Another factor may have been an increase in the number of health workers testing people for infections, doing contact tracing and connecting people to treatment. Congress gave $1.2 billion to expand the workforce over five years, including $600 million to states, cities and territories that get STD prevention funding from CDC.

Last year had the “most activity with that funding throughout the U.S.,” said David Harvey, executive director of the National Coalition of STD Directors.

However, Congress ended the funds early as a part of last year’s debt ceiling deal, cutting off $400 million. Some people already have lost their jobs, said a spokeswoman for Harvey’s organization.

Still, Harvey said he had reasons for optimism, including the growing use of doxycycline and a push for at-home STD test kits.

Also, there are reasons to think the next presidential administration could get behind STD prevention. In 2019, then-President Donald Trump announced a campaign to “eliminate” the U.S. HIV epidemic by 2030. (Federal health officials later clarified that the actual goal was a huge reduction in new infections — fewer than 3,000 a year.)

There were nearly 32,000 new HIV infections in 2022, the CDC estimates. But a boost in public health funding for HIV could also also help bring down other sexually transmitted infections, experts said.

“When the government puts in resources, puts in money, we see declines in STDs,” Klausner said.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

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World’s largest active volcano Mauna Loa showed telltale warning signs before erupting in 2022

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WASHINGTON (AP) — Scientists can’t know precisely when a volcano is about to erupt, but they can sometimes pick up telltale signs.

That happened two years ago with the world’s largest active volcano. About two months before Mauna Loa spewed rivers of glowing orange molten lava, geologists detected small earthquakes nearby and other signs, and they warned residents on Hawaii‘s Big Island.

Now a study of the volcano’s lava confirms their timeline for when the molten rock below was on the move.

“Volcanoes are tricky because we don’t get to watch directly what’s happening inside – we have to look for other signs,” said Erik Klemetti Gonzalez, a volcano expert at Denison University, who was not involved in the study.

Upswelling ground and increased earthquake activity near the volcano resulted from magma rising from lower levels of Earth’s crust to fill chambers beneath the volcano, said Kendra Lynn, a research geologist at the Hawaiian Volcano Observatory and co-author of a new study in Nature Communications.

When pressure was high enough, the magma broke through brittle surface rock and became lava – and the eruption began in late November 2022. Later, researchers collected samples of volcanic rock for analysis.

The chemical makeup of certain crystals within the lava indicated that around 70 days before the eruption, large quantities of molten rock had moved from around 1.9 miles (3 kilometers) to 3 miles (5 kilometers) under the summit to a mile (2 kilometers) or less beneath, the study found. This matched the timeline the geologists had observed with other signs.

The last time Mauna Loa erupted was in 1984. Most of the U.S. volcanoes that scientists consider to be active are found in Hawaii, Alaska and the West Coast.

Worldwide, around 585 volcanoes are considered active.

Scientists can’t predict eruptions, but they can make a “forecast,” said Ben Andrews, who heads the global volcano program at the Smithsonian Institution and who was not involved in the study.

Andrews compared volcano forecasts to weather forecasts – informed “probabilities” that an event will occur. And better data about the past behavior of specific volcanos can help researchers finetune forecasts of future activity, experts say.

(asterisk)We can look for similar patterns in the future and expect that there’s a higher probability of conditions for an eruption happening,” said Klemetti Gonzalez.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

The Canadian Press. All rights reserved.

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Waymo’s robotaxis now open to anyone who wants a driverless ride in Los Angeles

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Waymo on Tuesday opened its robotaxi service to anyone who wants a ride around Los Angeles, marking another milestone in the evolution of self-driving car technology since the company began as a secret project at Google 15 years ago.

The expansion comes eight months after Waymo began offering rides in Los Angeles to a limited group of passengers chosen from a waiting list that had ballooned to more than 300,000 people. Now, anyone with the Waymo One smartphone app will be able to request a ride around an 80-square-mile (129-square-kilometer) territory spanning the second largest U.S. city.

After Waymo received approval from California regulators to charge for rides 15 months ago, the company initially chose to launch its operations in San Francisco before offering a limited service in Los Angeles.

Before deciding to compete against conventional ride-hailing pioneers Uber and Lyft in California, Waymo unleashed its robotaxis in Phoenix in 2020 and has been steadily extending the reach of its service in that Arizona city ever since.

Driverless rides are proving to be more than just a novelty. Waymo says it now transports more than 50,000 weekly passengers in its robotaxis, a volume of business numbers that helped the company recently raise $5.6 billion from its corporate parent Alphabet and a list of other investors that included venture capital firm Andreesen Horowitz and financial management firm T. Rowe Price.

“Our service has matured quickly and our riders are embracing the many benefits of fully autonomous driving,” Waymo co-CEO Tekedra Mawakana said in a blog post.

Despite its inroads, Waymo is still believed to be losing money. Although Alphabet doesn’t disclose Waymo’s financial results, the robotaxi is a major part of an “Other Bets” division that had suffered an operating loss of $3.3 billion through the first nine months of this year, down from a setback of $4.2 billion at the same time last year.

But Waymo has come a long way since Google began working on self-driving cars in 2009 as part of project “Chauffeur.” Since its 2016 spinoff from Google, Waymo has established itself as the clear leader in a robotaxi industry that’s getting more congested.

Electric auto pioneer Tesla is aiming to launch a rival “Cybercab” service by 2026, although its CEO Elon Musk said he hopes the company can get the required regulatory clearances to operate in Texas and California by next year.

Tesla’s projected timeline for competing against Waymo has been met with skepticism because Musk has made unfulfilled promises about the company’s self-driving car technology for nearly a decade.

Meanwhile, Waymo’s robotaxis have driven more than 20 million fully autonomous miles and provided more than 2 million rides to passengers without encountering a serious accident that resulted in its operations being sidelined.

That safety record is a stark contrast to one of its early rivals, Cruise, a robotaxi service owned by General Motors. Cruise’s California license was suspended last year after one of its driverless cars in San Francisco dragged a jaywalking pedestrian who had been struck by a different car driven by a human.

Cruise is now trying to rebound by joining forces with Uber to make some of its services available next year in U.S. cities that still haven’t been announced. But Waymo also has forged a similar alliance with Uber to dispatch its robotaxi in Atlanta and Austin, Texas next year.

Another robotaxi service, Amazon’s Zoox, is hoping to begin offering driverless rides to the general public in Las Vegas at some point next year before also launching in San Francisco.

The Canadian Press. All rights reserved.

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