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Ontario businesses say they're in jeopardy as holiday shopping plummets – CTV News

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TORONTO —
December is typically the busiest time of year for many businesses, especially malls and retailers that rely on last-minute holiday shoppers to keep them afloat in the slow months of the new year.

But as retail restrictions in every province limit shopping to various degrees, shoppers are rapidly shifting online. With two weeks left before Christmas, many Ontario businesses say the province’s lockdown measures, which are among the strictest in the country, are putting their livelihoods in jeopardy.

For Toronto clothing store owner Irina Rapaport, her December sales are a fraction of the norm. She says that’s because it’s impossible for her to do curb-side sales because customers can’t try on clothes.

“It’s terrible, there is nothing coming in. Zero,” Rapaport told CTV News.

Lockdown measures have meant that non-essential businesses are closed in Toronto and Peel Region, with shopping limited to online and curb-side pickup. Those same lockdown measures are being extended to the York Region and Windsor-Essex as of Monday. However, big box stores that sell non-essential items alongside groceries, such as Costco and Walmart, are allowed to stay open.

Small businesses have spoken out about this discrepancy, saying it unfairly targets independent retailers while funnelling customers into large corporately owned stores that have already seen sales skyrocket during the pandemic.

Hudson’s Bay Co. on Thursday asked an Ontario court to suspend these restrictions. In a judicial review, the company called the restrictions “unreasonable” and called for a solution that doesn’t jeopardize the livelihoods of thousands of workers.

Sam Nirenberg, owner of Body Blue, a denim store in Toronto’s Riverdale neighbourhood, said December sales usually carry his business through the next couple months.

“It’s very stressful,” Nirenberg said. “We’re doing everything we can to get people to digitally shop at our store, but it’s not the same clientele.”

With Christmas around the corner, he said his business is feeling pinched. They used to have 19 staff on hand, but they’ve had to cut down to four.

“This year it’s going to be very difficult,” he said.

Nirenberg expressed frustration over the province’s decision to keep large retailers open, calling the policy “ridiculous.”

“It’s very unfair that the big box stores are allowed to be open and no one is socially distancing there, and we can’t be open. It doesn’t make sense to us,” he said.

Keiley Routledge runs the nearby Small Wonders Pets shop and said she’s behind lockdown measures if they’re going to bring down cases.

“But clearly it’s not happening, and the big box stores are opened unfettered where people can crowd without security, without hand sanitizing,” Routledge said.

“Basically we’re being punished for being a negligible part of the problem.”

Other provinces have taken similar but generally looser measures to limit shopping. In Alberta, malls and retailers will need to cut capacity to 15 per cent by Sunday. Quebec has similarly put tighter limits on store capacities. Manitoba has restricted shopping to essential items only, a list that includes groceries, baby items, winter clothing, pet supplies and tools. British Columbia, Saskatchewan, Nova Scotia, P.E.I. and Newfoundland are allowing all retailers to remain open, though safety protocols such as masks and hand sanitizing are in place.

The tighter the measures, the more business could see their bottom line affected, says Karl Littler, senior vice-president of the Retail Council of Canada.

“This pandemic has become the lump of coal for them because obviously it’s such a central part of the year,” he said.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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