A B.C. man who uses a wheelchair says he was forced to drag himself off an Air Canada flight in Las Vegas, after the airline failed to provide the assistance required for him to safely exit the plane.
Rodney and Deanna Hodgins flew from Vancouver to Las Vegas in late August, in a much-anticipated trip to celebrate their first wedding anniversary. Rodney, who is 49, has spastic cerebral palsy, and uses a motorized wheelchair.
The Prince George, B.C. couple travels every year, and is accustomed to the standard process to help him exit the plane. Usually, after the rest of the passengers have exited, an airline employee will bring an aisle chair — an extremely narrow version of a wheelchair controlled by handles.
But after landing in Las Vegas, an Air Canada flight attendant told the Hodgins no help, and no aisle seat, was coming — and said Rodney would need to get to the front of the plane by himself.
The couple said the suggestion was so absurd, they laughed, thinking it was a joke.
“How am I supposed to get to the front of my plane when I can’t walk? If I didn’t need a wheelchair, I wouldn’t have been sitting there,” said Rodney.
The Hodgins’ said they eventually felt they had no choice, didn’t want to be rude, and didn’t want to hold up the plane. Rodney lifted himself down to the floor and used his arms to drag himself from row 12 to the front of the plane, while in excruciating pain. Deanna crawled in the aisle behind him to help.
Couple describes ‘dehumanizing’ experience with Air Canada
Featured VideoRodney Hodgins says he was forced to drag himself off an Air Canada flight after the airline failed to provide the wheelchair assistance he requires.
An Air Canada flight crew, including the pilot, co-pilot, two flight attendants and eight cleaning staff watched, but didn’t intervene.
In a statement, Air Canada said “we use the services of a third party wheelchair assistance specialist in Las Vegas. Following our investigation into how this serious service lapse occurred, we will be evaluating other Mobility Assistance service partners in Las Vegas.”
‘Dehumanizing’
Deanna called the experience “dehumanizing.”
“You are watching this man grab the back of a chair and then struggle and fight while I’m on the ground, crawling on the ground moving his legs, and we’re trying to get him to the front of the plane. I’m fighting his spasms trying to lift up his legs,” she said.
Once the couple reached the front of the plane, Rodney was able to access his motorized wheelchair. They said they were in shock, and asked to speak to the airport manager, who apologized profusely.
The Hodgins enjoyed their vacation, though the ordeal left Rodney with significant pain for several days.
Rodney and Deanna Hodgins travelled to Las Vegas in late August to celebrate their wedding anniversary. (Submitted by Deanna Hodgins)
On their return flight, an Air Canada representative met with them, and told them to go through the airline’s formal complaint process.
They didn’t hear back from anyone at Air Canada until Rodney received a phone call from a customer service representative offering a $2,000 flight voucher for a future flight.
“I thought — it’s not about that. I want you to change your policy so that you always have somebody there all the time when a person with a disability is coming off that plane. I just really don’t want this to happen to another person,” said Rodney.
Deanna said they’re hoping Air Canada will issue a formal apology, saying, “I truly believe [Air Canada] violated my husband’s human rights.”
Deanna and Rodney Hodgins love to travel, and say they’re accustomed to the months of planning and co-ordination it takes with airlines. (Submitted by Deanna Hodgins)
On Oct. 20, Cadieux tweeted that she was “furious” after Air Canada forgot her wheelchair, an experience she described as “frustrating and dehumanizing.” Cadieux has since been in touch with the Hodgins to offer her advice.
Deanna said their family is accustomed to the work involved in travelling, including researching the type of plane and whether it can accommodate a wheelchair.
The Las Vegas trip had been organized eight months in advance, and Rodney’s wheelchair had been altered specifically to fit in the wheelchair cargo area of that plane.
“I just thought … they don’t care about me,” said Rodney.
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TORONTO – Ontario is pushing through several bills with little or no debate, which the government house leader says is due to a short legislative sitting.
The government has significantly reduced debate and committee time on the proposed law that would force municipalities to seek permission to install bike lanes when they would remove a car lane.
It also passed the fall economic statement that contains legislation to send out $200 cheques to taxpayers with reduced debating time.
The province tabled a bill Wednesday afternoon that would extend the per-vote subsidy program, which funnels money to political parties, until 2027.
That bill passed third reading Thursday morning with no debate and is awaiting royal assent.
Government House Leader Steve Clark did not answer a question about whether the province is speeding up passage of the bills in order to have an election in the spring, which Premier Doug Ford has not ruled out.
This report by The Canadian Press was first published Nov. 7, 2024.
