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Police investigation puts fighter pilot call sign meetings under microscope

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OTTAWA — A police investigation into comments made at a social gathering of fighter pilots in June has cast a spotlight on a well-known but little-understood military tradition that some worry is another example of entrenched cultural problems in Canada’s Armed Forces: the assignment of call signs.

Earlier this week, Royal Canadian Air Force commander Lt.-Gen. Eric Kenny announced that he was delaying a ceremony to install a new commander at one of Canada’s two fighter-jet bases, 3 Wing in Bagotville, Que.

Kenny attributed the decision to an ongoing military police investigation into statements made during what he described as a “call sign review board” held on June 22 at Canada’s other CF-18 base, 4 Wing in Cold Lake, Alta.

Many people would know call signs from the blockbuster “Top Gun” movies, in which Tom Cruise’s character is nicknamed “Maverick.” That call sign is a reference to the character’s refusal to follow orders and play by the military’s rules.

Canadian fighter pilots also use call signs. Anyone who has been to an air show in Canada and got a close look at a Snowbird or CF-18 might have seen the pilot’s call sign written with their real name near the cockpit.

While call signs aren’t the exclusive domain of pilots, and such nicknames are also often assigned to the weapons officers who also fly on two-man CF-18s, they aren’t widely used in other parts of the Royal Canadian Air Force.

The air force says call signs help build a sense of team and identity among fighter pilots and break down barriers between different rank levels. They also benefit communications in the air.

Assigning call signs “is meant to foster esprit de corps,” said RCAF spokesman Col. Adam Thomson. “The call sign has a practical purpose and is used for brevity and quick identification while removing some flight leadership barriers that may arise by rank or position.”

While call signs can spring up organically like any other nickname, call sign review boards like the one under investigation are a key way that they are assigned.

Despite their official-sounding name, such gatherings are social events where pilots tell stories about each other.

“Call signs are typically assigned at a unit social gathering in a location like a mess or unit social area,” Thomson said in an email.

“Often these stories recount a challenge, instance or success particular to a member. These stories inspire an individual’s call sign. Possible call signs are suggested by peers and are voted on by the group.”

Former fighter pilots say such events often involve tossing back drinks while throwing around stories about new aviators – the funnier or more embarrassing the better.

“And after one, two or three beers, if there was a funny story or a good one, the call sign would be adopted,” said former air force commander and retired lieutenant-general Yvan Blondin, whose call sign is Bad.

Former chief of the defence staff and retired general Tom Lawson, call sign Shadow, put it another way: “It’s a mini-roast is what it is.”

Such events are typically held at the end of significant training courses or exercises with senior officers on hand, which Blondin said gives the process a “semi-formal twist.” As for the other details, both former pilots said they can often vary from unit to unit.

“When we talk about a process, there’s nothing formal, there’s nothing in the books, there’s nothing in our procedures, that says this is the process as a requirement for call signs,” Blondin said. “It doesn’t exist.”

The results of such gatherings aren’t always positive. While many call signs refer to mistakes in training or personality quirks, Blondin gave one extreme example of a pilot years ago whose call sign involved a crude description of a sexual encounter.

Thomson said the air force recently conducted a review of existing call signs to determine their appropriateness “while directing that future call signs aligned with our commitment to be an inclusive organization.”

Yet it’s unclear the degree to which that review touched on the process for assigning call signs, including the conduct of review boards – which appears to lie at the heart of the ongoing military police investigation in Cold Lake.

“There’s probably a lot less alcohol than in the ‘70s and ‘80s, which makes it easier for everybody to stay on this side of the line,” Lawson said. “But it appears someone at one of these reviews was made ill at ease by a comment, or a comment was made well across the line.”

Lori Buchart, co-chair of It’s Not Just 20K, a support and advocacy group created by victims of military sexual misconduct, said it is important for the Canadian Armed Forces have rituals and traditions to build a sense of identity and boost spirits.

“The important thing for the CAF and its members is to root out the ones that cause harm or are questionable, and keep those ones that actually build morale in a healthy way,” she added.

Charlotte Duval-Lantoine of the Canadian Global Affairs Institute, who recently released a book on military sexual misconduct, said the current situation should start a discussion on how call signs are assigned to Canadian fighter pilots – and how it can be done better.

“Call signs and the way they are assigned can reveal a lot about the culture of a unit,” she said. “And like with any culture, it can go too far and take the form of bullying and berating, especially if the person receiving the call sign does not fit in the group as well as others.”

At the same time, Duval-Lantoine said the issue highlights some of the difficulties the military faces in eliminating inappropriate conduct given the various traditions that exist among different units and positions within the Armed Forces.

While both Lawson and Blondin hope call signs remain a fixture among Canadian fighter pilots, Blondin acknowledged there may be a need to impose some type of structure or control over review boards.

“I wouldn’t want to get rid of them,” he said. “But I think we need some formalization. In the days we’re living in now, some of the stuff is certainly not acceptable the way it is.”

This report by The Canadian Press was first published Sept. 3, 2022.

 

Lee Berthiaume, The Canadian Press

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Saskatchewan NDP’s Beck holds first caucus meeting after election, outlines plans

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REGINA – Saskatchewan Opposition NDP Leader Carla Beck says she wants to prove to residents her party is the government in waiting as she heads into the incoming legislative session.

Beck held her first caucus meeting with 27 members, nearly double than what she had before the Oct. 28 election but short of the 31 required to form a majority in the 61-seat legislature.

She says her priorities will be health care and cost-of-living issues.

Beck says people need affordability help right now and will press Premier Scott Moe’s Saskatchewan Party government to cut the gas tax and the provincial sales tax on children’s clothing and some grocery items.

Beck’s NDP is Saskatchewan’s largest Opposition in nearly two decades after sweeping Regina and winning all but one seat in Saskatoon.

The Saskatchewan Party won 34 seats, retaining its hold on all of the rural ridings and smaller cities.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

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Canada Post to launch chequing and savings account with Koho

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Two years after the failed launch of a lending program, Canada Post is making another foray into banking services.

The postal service confirmed Friday that it will be offering a chequing and savings account in partnership with Koho Financial Inc.

The accounts will be launched nationally next year, though Canada Post employees will be offered early access as the product is tested.

Canada Post spokeswoman Lisa Liu said in a statement that there are gaps in the banking and savings products available that the Crown corporation looks to fill.

“Canada Post is uniquely positioned to fill some of these demands. Many of our existing financial products help meet the needs of new Canadians and those living in rural, remote and Indigenous communities, but we believe more is required.”

The MyMoney offering will be a spending and savings account where customers will be able to choose between features like high interest rates, cashback rewards and credit-building tools.

A document briefly posted to the Canadian Union of Postal Workers website said it would use a prepaid, reloadable Mastercard that will use money from the account like a debit card but offer the features of a Mastercard.

It said there will be a range of account tiers, including no-fee accounts and paid accounts with more features.

The plans comes after Canada Post launched a lending program with TD Bank Group in late 2022, only to shut it down weeks later because of what it said were processing issues.

Liu said the postal service has since been exploring other possible financial service offerings.

“Utilizing what we’ve learned, we are making a strategic shift from loans toward products more aligned with our core financial service products.”

The new account will be delivered with financial technology company Koho. A few months ago the company paired with Canada Post to allow its customers to deposit cash into their account through post offices.

Koho is also working to secure a Canadian banking license to expand its services.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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