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Rogers to raise prices on some wireless phone plans

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Some Rogers mobile customers will be paying a little more for their wireless plans this year.

Rogers Communications told Global News on Wednesday that it will be raising prices on some of its plans and bundles starting this month, with the increases applying to both Rogers and Fido customers who are not under contract.

A spokesperson clarified on Thursday the average price update for other wireless customers will be $5 per month, after previously saying the increases will range from “less than $7″ to as high as $9 per month.

Customers who have been notified of an increase will see the new price on their first bill after Jan. 17.

“We are committed to delivering mobile services with the highest standard of quality and reliability to bring our customers the best network experience,” the company said in a statement.

“This includes increased capacity to ensure reliable and consistent service for our customers, expanding into more communities from coast to coast, and making improvements to our customer service tools.”

Global News asked the other major wireless carriers — Bell, Telus and Freedom Mobile — if they were also raising prices this year, but did not immediately hear back.

Quebecor Inc. says there is a price freeze for customers with its Freedom Mobile, Videotron and Fizz brand, according to the Canadian Press.

The price increases for some Rogers wireless plans come less than a year after the telecommunications giant’s merger with Shaw Communications, valued at $26 billion, was formally approved.

When he signed off on the deal last March, Industry Minister Francois-Philippe Champagne claimed it would drive wireless prices down for Canadians.

His approval came with a number of conditions for Rogers — none of which included securing commitments from the company to stabilize or lower the cost of its wireless plans. Instead, Rogers was tasked with expanding its workforce in Western Canada and maintaining its western headquarters in Calgary. The company is also tied to $6.5 billion in investments over the coming decade to expand 5G coverage and internet connectivity in rural, remote and Indigenous communities.

Conditions for lower costs were instead levied on Quebecor’s Videotron, the Quebec carrier that acquired Freedom Mobile’s wireless business and spectrum from Shaw as part of the deal.

Videotron’s wireless prices in Quebec, which tend to be 20 per cent lower than in other parts of the country, must be expanded out of the province and into Western Canada as part of Champagne’s stated goal of creating a fourth national player in the telecommunications sector.

Violating the conditions would come with “significant” penalties of up to $200 million in fines for Videotron and up to $1 billion in charges for Rogers, Champagne said.

The companies also signed agreements designed to help Videotron effectively compete as it expands across Canada, which Champagne said will “ensure more Canadians can benefit from lower prices for their wireless services.”

The minister told reporters in March that he might seek more legislative powers to force companies to offer Canadians better deals if prices do not materially drop following completion of the deal.

During regulatory hearings for the merger in 2021, Rogers executives would not guarantee that Shaw customers wouldn’t see rate increases as a result of the deal, calling price hikes “an act in a marketplace.”

Global News parent company Corus Entertainment is owned by the Shaw family, previously the owners of Shaw Communications.

Canada’s wireless prices have overall been dropping in recent years, according to data from Statistics Canada.

The latest Consumer Price Index shows wireless phone service costs this past November were down 17 per cent compared with the year before, and were 37 per cent below prices in November 2018. The overall Consumer Price Index rose nearly 19 per cent over that same five-year period.

Rogers also says it has reduced its per-gigabyte price for 5G services and introduced low-cost 5G phone plans over the past year.

But economists and opposition lawmakers have criticized Champagne and the government for not doing more to protect Canadian wireless users, calling the conditions placed on Rogers “illusory.”

“He may be watching them like a hawk, but I mean, he’s left Canadian consumers to be basically open to the buzzards,” Brian Masse, the NDP’s industry critic, said of the minister after his announcement.

Champagne’s office did not immediately respond to a request for comment.

— with files from Global News’ Craig Lord and the Canadian Press 

 

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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