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'Short-handed every day:' Businesses face widespread labour shortages – CP24 Toronto's Breaking News

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Brett Bundale, The Canadian Press


Published Wednesday, January 5, 2022 4:36PM EST

An intensifying labour shortage is rippling through the economy, forcing businesses to curtail operations, reduce hours and in some cases, euthanize livestock.

The situation is a result of a chronic worker shortage worsened by the crush of new COVID-19 cases forcing many into isolation.

School closures have also left some workers scrambling for child care and unable to go into work.

The result is rising employee shortages, prompting airlines to cancel flights, drugstores to close early, restaurants to shutter or move to takeout only and municipalities to warn of delayed waste collection.

At a slaughterhouse in Quebec, the worker shortage became so extreme in recent days it opted to euthanize thousands of chickens that couldn’t be processed.

Exceldor Co-operative said in a statement that rising COVID-19 infections and a significant shortage of personnel have forced the company to resort to “humane euthanasia.”

It blamed the protracted worker shortage on federal delays processing temporary foreign worker applications.

Meanwhile, some provinces have tried to ease staffing woes by shortening isolation periods, allowing people to return to work sooner.

Yet the sheer number of new daily cases caused by the highly transmissible Omicron variant continues to leave many confined to their homes and businesses struggling to remain open.

Even those that remain open are facing a scheduling nightmare as mounting unplanned absences – on top of shifting public health restrictions – make operating difficult.

“Omicron has resulted in more unplanned absences, not to mention complications from sudden government restrictions,” Retail Council of Canada spokeswoman Michelle Wasylyshen said.

A surge of people unable to work and changing public health measures “throw schedules that were often planned weeks in advance upside down,” she added.

Some businesses have responded to the disruption by drafting new plans for how to operate during the latest wave, while some must alter hours or close altogether.

The Ballroom, a large entertainment venue in downtown Toronto, opted to shutter even before Ontario’s government-mandated closure.

“People were calling in sick and it certainly made it challenging to schedule,” said director of operations Barry Taylor. “We were short-handed every day.”

After previous lockdowns, he said he was only able to hire back about 40 per cent of the venue’s staff.

“We never fully recovered,” he said. “People won’t come back to this industry.”

The current COVID-19 wave is also causing staffing shortages at essential retailers and services.

Halifax Regional Municipality, for example, warned of delayed waste collection in some areas due to “resourcing challenges as a result of COVID-19.”

Drugstore chain Jean Coutu said on its website some of its stores may need to modify hours to ensure essential services are maintained.

Marie-Claude Bacon, a spokeswoman for Jean Coutu’s parent company Metro Inc., said the health and safety of employees and customers has been the company’s priority since the beginning of the pandemic.

“As absenteeism has been fluctuating over the course of the last 20 months, we continue to make the necessary staffing adjustments as need be at store and (distribution centre) levels to minimize impact on our operations,” she wrote in an email.

Finance Minister Chrystia Freeland said businesses that must close or cut back opening hours due to labour shortages may be eligible for support through various federal government lockdown programs, including the Hardest-Hit Business Recovery Program

“If they have a revenue fall, for whatever reason – and a shortage of workers could be that reason – they could be covered,” she told reporters Wednesday.

This report by The Canadian Press was first published Jan. 5, 2022.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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