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Starbucks to get its first unionised US store since 1980s – BBC News

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Starbucks staff celebrate the vote for the chains first US union

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Staff at one Starbucks coffee shop in New York state have voted to establish the first labour union at one of the chain’s own stores since the 1980s.

Out of a staff of 27, 19 voted in favour at Elmwood Avenue, Buffalo.

Despite the small numbers involved, the vote is likely to rattle the giant coffee chain brand.

Starbucks had pulled out all the stops to persuade staff to vote against unionising, including flying in top executives.

Campaigners for the union gathered in Buffalo to watch the vote be counted via Zoom and cheered as the result was announced.

However staff at a second Buffalo store voted against establishing a union. The vote at a third is not yet resolved as some of the ballots are under review. In all, about 100 baristas and supervisors took part.

Starbucks workers in Buffalo began the campaign to unionise in August, saying they were overworked, but not listened to by the company.

The mobile app in particular has added to their workload, they said, by enabling multiple complicated orders to arrive in quick succession, which they are then under time pressure to fulfil.

The vote could set a precedent at the coffee chain, which has more than 8,000 company-owned stores across the US, none of which have been unionised since the 1980s.

Staff at three further locations in Buffalo and one store in Arizona have already applied to unionise.

‘Bullying and intimidation’

The vote was held in the face of an all-out campaign by the company over the last four months to persuade staff to vote no.

Executives, and Starbucks founder Howard Schultz, were flown into Buffalo to lobby employees. They held meetings, sometimes individually with staff, and sent texts asking them to vote “no”.

Starbucks Workers United campaigners

Michael Sanabria

According to Workers United, the union to which the new Starbucks branch will be affiliated, the Buffalo stores were flooded with out-of-town Starbucks managers to try to discourage discussion of the issue among staff.

This amounted, the union said, to a campaign of “bullying and intimidation”.

The coffee chain, which recently announced that it would be lifting its minimum wage to $15 an hour by next summer, has stressed that it is not anti-union, but argued that the issues raised by workers did not justify establishing a union.

Starbucks had said having to deal with a union would complicate the company’s ability to respond quickly to its workers’ needs.

“We want every partner to love working at Starbucks. We will keep finding new and better ways to continue leading on wages and benefits, improve our listening and active partnership, and keep building a company that matters,” Rossann Williams, president of Starbucks North America, said in a letter to Starbucks employees after the vote.

‘Rose-tinted’

Starbucks, which describes its staff as “partners”, offers better pay and conditions than many service sector outlets, including healthcare benefits, equity in the form of stock, paid parental leave and free online college tuition.

It also reflects the progressive values of many of its staff with Fairtrade initiatives and anti-racism training.

“I think that a lot of us have a rose-tinted view coming into Starbucks because of those things,” said Casey Moore, 25, who works at one of the Buffalo stores that has not yet voted. “The reality when you’re in the stores is quite different.

“I’ve left crying because of the way customers treat us. They treat us like coffee robots.”

She said Starbucks’ focus on productivity had led to compromises on staff safety in relation to Covid.

“The pandemic was a catalyst, for certain,” said Michelle Eisen, who has worked at Starbucks for more than a decade.

“But working conditions began to decline before that,” Ms Eisen said, adding that she is paid only $1.20 more per hour than new hires.

In August, staff at several Buffalo stores said their workload had become untenable because of absences and high customer demand.

“We acknowledge there are some great benefits [at Starbucks]. The main issue is we don’t have a voice. There’s no accountability when we do have a problem,” said Will Westlake, a 24-year-old barista who has worked at the Camp Road Starbucks in Buffalo since May this year.

Taking action

The vote comes against a backdrop of growing influence from the US labour movement.

With many firms struggling to recruit enough staff, workers are in an unusually strong position when asking for enhanced rights or higher pay.

Support for unions has risen to a 50-year high, according to a poll conducted by Gallup in August. It showed 68% of Americans now approve of labour unions.

Industrial action has interrupted work at a range of firms in the last few months, including cereal maker Kellogg’s, tractor manufacturing firm John Deere, snacks makers Mondelez and Frito-Lay and the McDonald’s burger chain.

Buffalo, New York state’s second largest city, has a history of strong support for the labour movement, with a higher proportion of workers unionised than in most parts of the US.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Yuri Kageyama is on X:

The Canadian Press. All rights reserved.

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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