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The most unnecessary 911 calls in Canada in 2022 By CTV News

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Every year, 911 operators across Canada receive scores of unnecessary calls. From fiery sunsets to overflowing toilets to Tinder match police checks, here are some of the worst offenders from 2022, along with a reminder: 911 should only be used for police, fire or medical emergencies, like when a crime is in progress, or when life, safety or property is in immediate danger.

For all other issues, like cats in trees, look up your local non-emergency phone numbers.

FALSE ALARM

In 2022, a 911 caller sent emergency responders scrambling in Nova Scotia.

“A person dialed 911 to report a house fire but was only able to give a general area rather than an exact address because it was a distance away,” a Nova Scotia RCMP spokesperson told CTVNews.ca. “The RCMP and Fire Department attended and made immediate patrols of the area to try and find the fire but were unable to locate it. A short time later the person called back to say that he was mistaken… it was just the sunset.”

In Ottawa, another caller sought help with their love life.

“A person called 911 requesting we ‘run’ and ‘look into’ the person they were thinking about dating after having met them on Tinder,” an Ottawa Police Service spokesperson told CTVNews.ca, referring to the online dating app. “They wanted to make sure that they didn’t have involvement with the police (NO this is NOT something the police do).”

The Edmonton Police Service reported 911 callers responding with “your mom” when asked if they were in need of police, fire or ambulance assistance. This year, another Edmonton caller “asked the 911 operator to come over for tea.”

ANIMAL ENCOUNTERS

Edmonton police reported several calls about cats in trees in 2022, as well as a call about a bird flying into someone’s house. Ottawa police curiously received a call about a bird stuck in a tree, and also one from a person complaining that “too many mosquitoes were coming from their neighbour’s backyard.”

According to Ottawa police, another caller “stated that her Amazon package for vitamin C for her hamster hadn’t arrived and she wanted police to track it.”

WEATHER WOES

In Ottawa, police also reported that “a person called 911 during a tornado alert upset because it interrupted his TV show.”

As Canada’s East Coast was battered by Hurricane Fiona in September, someone in Nova Scotia called 911 “asking for the numbers for all the local hotels.”

“When advised this was not a 911 emergency, she said, ‘I know, but you were just my first choice,'” a Nova Scotia RCMP spokesperson said.

TROUBLE WITH HOME

Ottawa police received a call from someone whose friend locked their keys in their apartment. In Edmonton, 911 operators even got a call about an overflowing toilet.

Nova Scotia 911 operators were given a hard time for redirecting a man who was reporting that his home had been broken into, and his car had been stolen while he was away the previous week.

“The male was advised that unfortunately this was not a 911 emergency and he would need to call the non-emergency line for his local detachment,” Nova Scotia RCMP told CTVNews.ca. “The male got very upset and shouted ‘But it’s a Dodge CHARGER!'”

BUYER’S REMORSE

Ottawa 911 operators received a slew of calls from unhappy customers in 2022.

One involved a caller at a salon who was upset with how their hair colour had been done, and wanted the police to come and force the manager to give her a refund. Another called from Walmart after alleging the store wouldn’t honour the price on a tag.

Customers of Ottawa restaurants also called 911 to report chicken wings that should have been breaded, as well as trouble getting a voucher after a messed-up pizza order three days prior. A caller at a Tim Hortons location meanwhile complained that their bagel had been made wrong, and that the bad one had been tossed in the garbage.

In Nova Scotia, RCMP report that someone called 911 from a deactivated cell phone to get assistance with a SIM card that wasn’t working. When told that this was not a 911 emergency, they replied, “Well, it’s an emergency to me!”

THE MESSAGE

Police are reminding everyone to only use 911 for legitimate emergencies, and to look up non-emergency police, medical and fire phone numbers in cases where there is no immediate risk or danger; a particularly important message in a year when Canadians from B.C. to Toronto reported wait times and difficulties trying to access 911 operators.

“The misuse of 911 pulls important resources away from those that desperately need emergency assistance,” Ottawa police told CTVNews.ca. “Minutes can make a difference in saving a life.”

“Frivolous or vexatious 911 calls tie up call takers and resources as police officers must be dispatched to all 911 calls to ensure that there are no issues related to safety,” Nova Scotia RCMP added. “This is a strain on the 911 system as a whole.”

“People should call police when they believe criminal activity has occurred.” Edmonton police explained. “Calling 911 is for emergencies where life, safety, or property is in immediate danger, or there is a crime in progress.”

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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