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Tim Hortons says 'technical errors' falsely told people they won $55K boat in Roll Up To Win promo – CBC.ca

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A technical error by Tim Hortons led coffee drinkers across Canada to falsely believe they had won a $55,000 boat as part of the franchise’s Roll Up To Win promotion.

It’s unclear how many people were impacted, but the chain told CBC Hamilton in an email it was an “unfortunate error” and some customers were sent an email with incorrect information.

Darren Stewart-Jones of Hamilton said he opened an email on Wednesday morning from Tim Hortons that recapped all the prizes he won this year and it included one he didn’t recognize: a 2024 Tracker Targa 18 WT boat and trailer, which retails for $39,995 US (about $55,000 Cdn) — the only one available to participants.

“I thought, ‘Wow, this could be really awesome,'” Stewart-Jones told CBC News in a phone interview.

But his initial burst of excitement turned into questions as he scrolled through his emails to find out when he’d won the boat.

He said he’d always received emails after winning past prizes.

A picture of the 2024 Tracker Targa 18 WT boat and trailer.
There was only one boat in the Tim Hortons contest —  a 2024 Tracker Targa 18 WT that retails for $39,995 US (about $55,000 Cdn). (Submitted by Chris Rivet)

Within an hour, he got a call from a friend in Brampton, Ont., who said she also won a boat.

“That’s when I clued in and thought, ‘I think this is a huge mess-up,'” Stewart-Jones said.

Chris Rivet, from Edmonton, had the same experience.

“I went from being a winner to a loser,” Rivet said.

Participants considering lawsuits

Alanna O’Hoski of Hamilton said she received the email and spent part of the day on hold waiting for an answer from Tim Hortons.

“With how tight things are nowadays, it was definitely a gut punch,” she said in a message to CBC News. “A lot of people, myself included… thought they won something of potential life-changing value.”

Tim Hortons sent customers an email with instructions to “disregard” the recap email they received, saying “technical errors” may have allowed for some prizes they didn’t win to end up in the recap email.

“We apologize for the frustration this has caused and for not living up to our high standards of providing an exceptional guest experience,” read the letter, which Tim Hortons shared with CBC.

A man holding a coffee cup.
Darren Stewart-Jones of Hamilton says his excitement quickly disappeared when he realized the email from Tim Hortons that included the boat win was a mistake. (Submitted by Darren Stewart-Jones)

Rivet said he has filed a complaint with the Competition Bureau of Canada and is considering filing a lawsuit.

On Wednesday afternoon, a Facebook group formed with over 200 people expressing outrage about the mistake and threatening to file lawsuits.

“NOPE, Not taking this as an answer!! Two words: CLASS ACTION,” read a post from Christiane Marie.

“I want my boat!” read another post, from Beau Johnson.

Just over a year ago, the Tim Hortons app mistakenly informed users they’d won $10,000.

“This is a repeated pattern of behaviour and simply saying it’s a technical issue just goes to show Tim Hortons didn’t do its due diligence,” Rivet said.

“It doesn’t exclude them from the harm they’ve caused.”

After the last mishap, Hamed Aghakhani, associate professor of marketing at Dalhousie University’s Rowe School of Business, told CBC News the coffee chain’s terms and conditions likely protect the company in case of an issue like this.

But he also said if the issue remains unresolved, it would erode the public’s confidence in the brand over time.

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Environment commissioner says Canada on track to miss 2030 emissions targets

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OTTAWA – Canada is still not on track to meet its commitments under the Paris climate agreement, federal Environment Commissioner Jerry DeMarco said in a new report on Thursday.

Ottawa has promised to reduce greenhouse gas emissions to be 40 to 45 per cent below 2005 levels by 2030, but so far they have only fallen seven per cent below 2005 levels.

In a news conference after the reports were tabled in Parliament, DeMarco said it is still possible to meet those targets but the “task is much harder because there’s only six years left to do essentially 20 or 30 years’ worth of reductions.”

“It’s not time to give up,” he said.

While progress is “painfully slow” on some of the government’s policies, DeMarco said, “that’s not a reason to just throw up our hands and say we won’t make it.”

“We owe it to our children and our grandchildren to make as great an effort as possible to meet these global challenges.”

The report looked at 20 of the 149 measures from the government’s 2030 Emission Reductions Plan progress report, and found they were being implemented too slowly to fulfil their intended goal.

Only nine of those were on track and another nine were facing challenges.

The other two had significant barriers like delays in meeting milestones, including the initiative to get Indigenous communities off diesel fuel, and the oil and gas emissions cap. The government only published the cap’s draft regulations on Monday, after promising the measure in the 2021 election.

“Overall, the federal government had advanced a variety of mitigation measures to support progress towards a net-zero transition but had still not made sufficient progress to reduce greenhouse gas emissions to meet its 2030 target,” the report reads.

The report also zeroed in on whether Environment and Climate Change Canada has reported on its progress with enough transparency. In 2021, Parliament passed a law requiring the department to set emission targets and to publish emissions reduction plans and progress reports.

That law requires the department to include in its progress report what additional measures could be taken if Canada is not on track to meet its 2030 targets. As such, DeMarco said he expected more measures to be included in last year’s progress report since Canada clearly knew it wasn’t doing enough to meet the target.

Of the 32 additional measures the department published — in addition to the 149 existing ones — DeMarco found only seven were new measures. Three of them enhanced existing measures, and the other 22 were ones the department had already reported.

That included continuing to develop the Canada Green Buildings Strategy, which was already in the original plan.

DeMarco found the government has made strides in consulting with the provinces, territories and Indigenous Peoples, and that the department met its legislative reporting requirements. However he was critical of the government’s transparency with regards to its modelling data — concerns which he also raised in his report last year.

“Although the department made marginal transparency improvements on modelling assumptions for federal measures in the emissions projection report, it still provided insufficient details,” DeMarco’s latest report read, noting the department only provided details for one-third of the measures it included in its modelling.

“This issue of the lack of transparency in the modelling continues to be an ongoing concern, which can undermine the trust and credibility in the reported progress,” the report read.

Speaking to reporters outside the House of Commons on Thursday, Environment Minister Steven Guilbeault said the government could do better on transparency, and reiterated the work already done to bring emissions down.

“I agree with (DeMarco). We need to continue moving forward to implement measures to reach our 2030 target,” Guilbeault said.

“I should point out it’s the first time in Canada’s history emissions are going down because of measures that the government is taking.”

Guilbeault said final regulations for clean electricity standards will be released in the coming weeks.

This report by The Canadian Press was first published Nov. 7, 2024.

The Canadian Press. All rights reserved.



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Who will buy Infowars? Both supporters and opponents of Alex Jones interested in bankruptcy auction

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Conspiracy theorist Alex Jones’ Infowars broadcasts could end next week as he faces a court-ordered auction of his company’s assets to help pay the more than $1 billion defamation judgment he owes families of victims of the Sandy Hook Elementary School shooting.

Or maybe not.

Both opponents and supporters of the bombastic internet show and radio host have expressed interest in bidding on the Infowars properties he has built over the past 25 years. They include Roger Stone, an ally of Jones and Donald Trump, and anti-Jones progressive media groups. If Jones supporters buy the assets, he could end up staying on Infowars.

Up for sale are everything from Jones’ studio desk to Infowars’ name, video archive, social media accounts and product trademarks. Buyers can even purchase an armored truck and video cameras. For now, Jones’ personal social media, including his account on X, formerly known as Twitter, with 3 million followers, are not up for sale, but court proceedings on whether they should be auctioned are pending.

The auctions resulted from Jones’ personal bankruptcy case, which he filed in late 2022 after the Sandy Hook families were awarded nearly $1.5 billion in damages in lawsuits in Connecticut and Texas over his claims that the school shooting was a hoax. Many of Jones’ personal assets also are being liquidated to help pay the judgment.

The deadline to submit bids and nondisclosure agreements on the Infowars assets is Friday afternoon. After the bids are reviewed, prospective buyers deemed qualified will be invited to a live auction that could see multiple bidding rounds next Wednesday. Any items not sold will be put up at another auction on Dec. 10.

Jones has expressed confidence that supporters — whom he did not name — will buy the assets of Infowars and its parent company, Free Speech Systems, allowing him to continue using its platforms. He also appears to be preparing for losing the brand because he has set up new websites and social media accounts and has been directing his audience to them.

“There’s a lot of buyers, people that are patriots that want it and will come in,” Jones said on his show in August. “If not … we’ll work with somebody else, fire something up. And it’ll be a little bit of a hiccup for the crew, and things. But that will just make us bigger.”

Email messages to Infowars and Jones’ bankruptcy lawyer were not returned.

It’s not clear how much money the auctions might bring in. In court documents, Free Speech Systems listed the total value of its properties and holdings at $18 million. Proceeds from the sales will go to creditors including the Sandy Hook families, who have not yet received any money from Jones and his company.

Confidentiality agreements and sealed bids generally are used in auctions to maximize bid amounts while preventing bidders from talking to each other and driving down the offers. The trustee in Jones’ bankruptcy case said in court documents that the procedures for the Infowars auction were designed to attract the highest possible bids.

Christopher Mattei, a Connecticut lawyer representing the Sandy Hook families, called the auctions an important milestone in their yearslong fight to hold Jones accountable. He also said the families will be seeking a portion of all Jones’ future income.

“From the beginning, the Connecticut families have sought to hold Jones fully accountable for his lies and to protect other families from him,” Mattei said. “Stripping Jones of the corrupt business he used to attack the families while poisoning the minds of his listeners is an important measure of justice.”

The families sued Jones and his company for defamation and emotional distress for repeatedly saying on his show that the 2012 shooting that killed 20 first graders and six educators in Newtown, Connecticut, was a hoax staged by crisis actors to spur more gun control.

Parents and children of many of the victims testified that they were traumatized by Jones’ hoax conspiracies and threats by his followers.

Jones, who has since acknowledged that the shooting did happen, is appealing the judgments.

Jones has made millions of dollars from his internet and radio shows, primarily through sales of nutritional supplements, survival gear, clothing and other merchandise.

Stone, the Jones and Trump ally and a conservative commentator, said on his X account and on Jones’ show that he would like to put together a group of investors to buy Infowars. He did not return email and social media messages on Thursday.

“I understand the importance of Infowars as a beacon of the truth, as a beacon of truthful information. And therefore, I would like to do whatever I possibly can to ensure, if possible, that Infowars survives,” Stone said on Jones’ show in September.

People on social media also have urged billionaire Elon Musk, owner of Tesla and X, to buy Infowars, an idea Jones has backed but Musk has not publicly responded to.

On the other side, Jones’ detractors have shown interest in buying Infowars, kicking Jones out and turning it into something else, such as a news site that debunks conspiracy theories or even a parody site. They include officials at two progressive media sites, The Barbed Wire and Media Matters for America.

An opinion piece by The Barbed Wire in September by publisher Jeff Rotkoff had a headline that read, “Let’s Buy Infowars. Alex Jones used these exact materials to exploit his viewers, peddle conspiracy theories, and damage the lives of grieving parents. We want revenge.”

Rotkoff urged readers to donate money to help put in bids, but he said Thursday that The Barbed Wire, based in Jones’ home state of Texas, was now unlikely to make any offers.

“But we have talked to a number of similarly ideologically aligned bidders and we are certain we will be outbid,” Rotkoff said in an email. “We’re thrilled that there appear to be multiple well-resourced bidders who share our interest in undoing much of the damage to our country done by Alex Jones. We’ll be rooting for those folks to be successful.”

He declined to say who the other potential bidders were.

Who exactly has submitted bids so far has not been disclosed. Jeff Tanenbaum, president of ThreeSixty Asset Advisors, which is helping to run the auction along with Tranzon Asset Advisors, would only say there have been a large number of inquiries.

If detractors buy up Infowars’ properties and Jones gets the boot, he should be able to build new platforms fairly quickly, said Melissa Zimdars, an associate professor of communication and media at Merrimack College in Massachusetts.

“As long as there is an audience hungry for his content — and there is — he’ll be able to utilize X and various fringe social media platforms,” she said in an email.



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Australian states back national plan to ban children younger than 16 from social media

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MELBOURNE, Australia (AP) — Australia’s states and territories on Friday unanimously backed a national plan to require most forms of social media to bar children younger than 16.

Leaders of the eight provinces held a virtual meeting with Prime Minister Anthony Albanese to discuss what he calls a world-first national approach that would make platforms including X, TikTok, Instagram and Facebook responsible for enforcing the age limit.

“Social media is doing social harm to our young Australians,” Albanese told reporters. “The safety and mental health of our young people has to be a priority.”

The government leaders had been discussing for months setting a limit, considering options from 14 to 16 years of age.

While Tasmania would have preferred 14, the state was prepared to support 16 in the interests of achieving national uniformity, Albanese said.

The legislation will be introduced into Parliament within two weeks, and the age ban would take effect a year after it passes into law, giving platforms time to work out how to exclude children. The government has yet to offer a technical solution.

The delay is also intended to allow time to address privacy concerns around age verification.

The main opposition party has given in-principle support to the 16-year age limit since it was announced on Thursday, suggesting the legislation will pass the Senate.

The minor Greens party was critical, saying the ban would prevent the emergence in Australia of future child environmental activists like Sweden’s Greta Thunberg.

More than 140 academics with expertise in fields related to technology and child welfare signed an open letter to Albanese last month opposing a social media age limit as “too blunt an instrument to address risks effectively.”

Critics say most teenagers are tech savvy enough to get around such laws. Some fear the ban will create conflicts within families and drive social media problems underground.

Meta, which owns Facebook and Instagram, argues that stronger tools in app stores and operating systems for parents to control what apps their children can use would be a “simple and effective solution.”

The government likens the proposed social media age limit to the laws that restrict the sale of alcohol to adults aged 18 and older across Australia. Children still find ways to drink, but the prohibition remains.

“We think these laws will make a real positive difference,” Albanese said.

But Lisa Given, professor of information sciences at RMIT University, described the legislation as “really problematic.”

“Many of our social networks are actually about the provision of extremely critical information to kids,” Given told Australian Broadcasting Corp.

“There’s no doubt that they’re also facing bullying and other challenges online, but they actually need the social supports to know how to navigate the platforms safely and so they need more support from parents, from care-givers, not less access to a single or multiple platforms,” Given added.

Tama Leaver, professor of internet studies at Curtin University, described the government’s plan to remove 14 and 15-year-olds from their already established social media accounts was “strange.”

“If you’ve already developed that space in that world, to have it taken away really could do as much harm as the harms that are purportedly being fixed,” Leaver said.

“There are so many questions about this that have yet to be answered, but even if we had solid answers about how this might work technically and how this might get implemented socially, it’s still hard to believe that this would actually keep kids safe online,” he added.

Communications Minister Michelle Rowland said children would retain access to online education and health services.

The legislation would also include strong privacy protections surrounding age verification.

“Privacy must be paramount, including that of children,” Rowland said. “We should also be very clear about the realities. These platforms know about their users in a way that no one else does.”

Rowland said YouTube would likely be included among the mainstream platforms defined under the legislation as age restricted services.

But YouTube Kids could be exempted. Gaming and messaging services would not face age restrictions, she said,

“This legislation would strike a balance between minimizing the harms experienced by young people during a critical period of their development while also supporting their access to benefits as well,” Rowland said.



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