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Toronto airport boss tries to rally staff amid continued disruptions – CBC.ca

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The head of Canada’s busiest airport sought to rally staff on Thursday, amid its continued disruptions and delays, but warned they might encounter more angry customers if the problems continue at Pearson International Airport. 

Deborah Flint, chief executive of the Greater Toronto Airports Authority (GTAA), urged hundreds of airport and airline staff to “please stay heartened” as they “continue to work through the challenges.” 

“For every single passenger that many of you see that may vent their frustration in front of you, or maybe they do it in social media, there’s another group of more passengers that have nothing but gratitude for each and every thing you and your colleagues do,” Flint said, to applause, at the staff event.

Her speech, which was audible from a public area of the airport, followed two months of troubles at the Toronto airport, where many passengers have faced flight delays, cancellations and hours-long bottlenecks at security.

The GTAA, which operates the airport, and airlines blame a lack of security screening staff, ongoing federal COVID-19 restrictions and limitations on aircraft movements.

A man walks past a screen showing flight information at Pearson on Thursday. (Esteban Eduardo Cuevas Gonzalez/CBC)

“There’s an expectation that we can just turn the wheel on and make things back to the way they used to be before the pandemic,” Flint said. 

But “travel today is just not the way it was before.” 

Her remarks came three days after former NHL player Ryan Whitney crystallized the frustrations of many travellers, taking aim on Twitter at both Pearson (“the worst place on earth”) and Air Canada after his flight to Boston was cancelled.

GTAA chief operating officer Craig Bradbrook told CBC News it was “heartbreaking” to read travellers’ posts about missed flights to their vacations and family reunions.

“This is not how we want to operate an airport; it’s not the level of service we aspire as an airport to provide to the traveling public,” he said. 

“A lot of effort has been put in over the recent weeks, and we are seeing improvements, and the wait times are reducing … There’s still a lot of work that still needs to be done, obviously, but we’re moving in the right direction.”

‘Quick’ and ‘calm’

International travellers arriving at Pearson on Thursday told CBC News it took just a matter of minutes to pass through customs and collect their luggage.

Meenu Salvan, who travelled from New York City for a wedding, described her arrival as “very calm.”

“I’ve visited worse airports, so you’re good on that part,” she said. 

But others who followed airport officials’ advice to arrive extra early for their flights ran into other problems.

A woman checks her phone after arriving at Pearson on Thursday. The Canadian Border Services Agency has urged travellers to complete their ArriveCAN form before flying to Canada, to avoid adding to delays. (Esteban Eduardo Cuevas Gonzalez/CBC)

Nathan Sterback got to the airport late Thursday morning, four hours before his flight to Edmonton. “They recommended three, but my work was around the corner, and I thought I might as well just wait here,” he said.

He then discovered the luggage check-in wouldn’t open for another 40 minutes — so he had to wait a bit longer to head through security.

A man gets a COVID-19 test at the airport on Feb. 1, 2021. About 2,000 travellers are randomly selected for mandatory tests at Pearson each day. (Evan Mitsui/CBC)

Dina Sowers was randomly selected for a mandatory COVID test after flying in from Miami with her husband and father-in-law, to visit Niagara Falls.

The process was “very smooth,” but added an unwanted delay to their trip, Sowers said. “I just want to get to the car and go … but I understand the safety behind it.”

About 2,000 passengers are randomly selected each day from about 35,000 arrivals at Pearson. The GTAA and airlines have been calling for the federal government to end random testing since the start of this year.

“It continues to be very challenging,” said Bradbrook, adding that after months of discussions with the federal government, “arrangements are being made” for the testing to be moved off airport grounds in order to reduce congestion.

Other travellers expressed confusion about pre-departure COVID-19 testing requirements, and some said they found the ArriveCAN app challenging to use.

“We’re senior citizens, so we’re not techies … It’s a little overwhelming,” said Craig Metcalfe, who was travelling with his wife from Williamsburg, Va.

People check in at Pearson on May 12. The Greater Toronto Airport Authority has repeatedly appealed to the federal government to boost airport security staffing and scrap pandemic travel measures, which it says are causing the delays. (Nathan Denette/The Canadian Press)

Airlines are also calling for the federal government to lift further pandemic restrictions, including scrapping vaccine mandates for aviation employees — a move they say would help boost the aviation labour force in order to speed up airport processing.

“We remain extremely concerned with the state of services provided by government agencies at our air borders and security screening points,” WestJet said in a statement, calling the problems at Pearson “unacceptable.”

The federal government last month announced it was fast-tracking training for 400 new security screening officers who would begin working at airports by the end of June, as well as adding more border services kiosks at Pearson.

In a statement on Thursday, a spokesperson for the Canada Border Services Agency said airport processing times were exacerbated by multiple flights arriving at the same time, and by travellers who hadn’t completed their ArriveCAN forms before reaching the arrivals hall.

“The CBSA will not compromise the health and safety of Canadians for the sake of border wait times.”

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‘Disgraceful:’ N.S. Tory leader slams school’s request that military remove uniform

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HALIFAX – Nova Scotia Premier Tim Houston says it’s “disgraceful and demeaning” that a Halifax-area school would request that service members not wear military uniforms to its Remembrance Day ceremony.

Houston’s comments were part of a chorus of criticism levelled at the school — Sackville Heights Elementary — whose administration decided to back away from the plan after the outcry.

A November newsletter from the school in Middle Sackville, N.S., invited Armed Forces members to attend its ceremony but asked that all attendees arrive in civilian attire to “maintain a welcoming environment for all.”

Houston, who is currently running for re-election, accused the school’s leaders of “disgracing themselves while demeaning the people who protect our country” in a post on the social media platform X Thursday night.

“If the people behind this decision had a shred of the courage that our veterans have, this cowardly and insulting idea would have been rejected immediately,” Houston’s post read. There were also several calls for resignations within the school’s administration attached to Houston’s post.

In an email to families Thursday night, the school’s principal, Rachael Webster, apologized and welcomed military family members to attend “in the attire that makes them most comfortable.”

“I recognize this request has caused harm and I am deeply sorry,” Webster’s email read, adding later that the school has the “utmost respect for what the uniform represents.”

Webster said the initial request was out of concern for some students who come from countries experiencing conflict and who she said expressed discomfort with images of war, including military uniforms.

Her email said any students who have concerns about seeing Armed Forces members in uniform can be accommodated in a way that makes them feel safe, but she provided no further details in the message.

Webster did not immediately respond to a request for comment.

At a news conference Friday, Houston said he’s glad the initial request was reversed but said he is still concerned.

“I can’t actually fathom how a decision like that was made,” Houston told reporters Friday, adding that he grew up moving between military bases around the country while his father was in the Armed Forces.

“My story of growing up in a military family is not unique in our province. The tradition of service is something so many of us share,” he said.

“Saying ‘lest we forget’ is a solemn promise to the fallen. It’s our commitment to those that continue to serve and our commitment that we will pass on our respects to the next generation.”

Liberal Leader Zach Churchill also said he’s happy with the school’s decision to allow uniformed Armed Forces members to attend the ceremony, but he said he didn’t think it was fair to question the intentions of those behind the original decision.

“We need to have them (uniforms) on display at Remembrance Day,” he said. “Not only are we celebrating (veterans) … we’re also commemorating our dead who gave the greatest sacrifice for our country and for the freedoms we have.”

NDP Leader Claudia Chender said that while Remembrance Day is an important occasion to honour veterans and current service members’ sacrifices, she said she hopes Houston wasn’t taking advantage of the decision to “play politics with this solemn occasion for his own political gain.”

“I hope Tim Houston reached out to the principal of the school before making a public statement,” she said in a statement.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Sides in B.C. port dispute to meet in bid to end lockout after talk with minister

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VANCOUVER – Employers and the union representing supervisors embroiled in a labour dispute that triggered a lockout at British Columbia’s ports will attempt to reach a deal when talks restart this weekend.

A spokesman from the office of federal Labour Minister Steven MacKinnon has confirmed the minister spoke with leaders at both the BC Maritime Employers Association and International Longshore and Warehouse Union Local 514, but did not invoke any section of the Canadian Labour Code that would force them back to talks.

A statement from the ministry says MacKinnon instead “asked them to return to the negotiation table,” and talks are now scheduled to start on Saturday with the help of federal mediators.

A meeting notice obtained by The Canadian Press shows talks beginning in Vancouver at 5 p.m. and extendable into Sunday and Monday, if necessary.

The lockout at B.C. ports by employers began on Monday after what their association describes as “strike activity” from the union. The result was a paralysis of container cargo traffic at terminals across Canada’s west coast.

In the meantime, the union says it has filed a complaint against the employers for allegedly bargaining in bad faith, a charge that employers call a “meritless claim.”

The two sides have been without a deal since March 2023, and the employers say its final offer presented last week in the last round of talks remains on the table.

The proposed agreement includes a 19.2 per cent wage increase over a four-year term along with an average lump sum payment of $21,000 per qualified worker.

The union has said one of its key concerns is the advent of port automation in cargo operations, and workers want assurances on staffing levels regardless of what technology is being used at the port.

The disruption is happening while two container terminals are shut down in Montreal in a separate labour dispute.

It leaves container cargo traffic disrupted at Canada’s two biggest ports, Vancouver and Montreal, both operating as major Canadian trade gateways on the Pacific and Atlantic oceans.

This is one of several work disruptions at the Port of Vancouver, where a 13-day strike stopped cargo last year, while labour strife in the rail and grain-handling sectors led to further disruptions earlier this year.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Results expected in B.C. election recounts, confirming if NDP keeps majority

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VANCOUVER – Judicial recounts in British Columbia’s provincial election should wrap up today, confirming whether Premier David Eby’s New Democrats hang onto their one-seat majority almost three weeks after the vote.

Most attention will be on the closest race of Surrey-Guildford, where the NDP were ahead by a mere 27 votes, a margin narrow enough to trigger a hand recount of more than 19,000 ballots that’s being overseen by a B.C. Supreme Court judge.

Elections BC spokesman Andrew Watson says the recounts are on track to conclude today, but certification won’t happen until next week following an appeal period.

While recounts aren’t uncommon in B.C. elections, result changes because of them are rare, with only one race overturned in the province in at least the past 20 years.

That was when Independent Vicki Huntington went from trailing by two votes in Delta South to winning by 32 in a 2009 judicial recount.

Recounts can be requested after the initial count in an election for a variety of reasons, while judicial recounts are usually triggered after the so-called “final count” when the margin is less than 1/500th of the number of votes cast.

There have already been two full hand recounts this election, in Surrey City Centre and Juan de Fuca-Malahat, and both only resulted in a few votes changing sides.

A partial recount of votes that went through one tabulator in Kelowna Centre saw the margin change by four votes, while a full judicial recount is currently underway in the same riding, narrowly won by the B.C. Conservatives.

The number of votes changing hands in recounts has generally shrunk in B.C. in recent years.

Judicial recounts in West Vancouver-Sea to Sky in 2020 and Coquitlam-Maillardville in 2013 saw margins change by 19 and six votes respectively.

In 2005, there were a record eight recounts after the initial tally, changing margins by an average of 62 votes, while one judicial recount changed the margin in Vancouver-Burrard by seven.

The Election Act says the deadline to appeal results after judicial recounts must be filed with the court within two days after they are declared, but Watson says that due to Remembrance Day on Monday, that period ends at 4 p.m. Tuesday.

When an appeal is filed, it must be heard no later than 10 days after the registrar receives the notice of appeal.

A partial recount is also taking place in Prince George-Mackenzie to tally votes from an uncounted ballot box that contained about 861 votes.

The Prince George recount won’t change the outcome because the B.C. Conservative candidate there won by more than 5,000 votes.

If neither Surrey-Guildford nor Kelowna Centre change hands, the NDP will have 47 seats and the Conservatives 44, while the Greens have two seats in the 93-riding legislature.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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