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Travelling soon? Get ready to pay higher cellphone roaming rates

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Two of Canada’s biggest telecom providers are raising the fees they charge customers when they use their devices outside of Canada.

Starting March 8, Telus will charge customers $14 a day when they roam on their devices in the United States, and $16 a day when they do so internationally. That’s an increase from $12 and $15, respectively. Customers of the Telus-owned discount brand Koodo will see a similar fee hike.

Rival Bell is making a similar move starting the following day, raising its U.S. roaming rate from $12 to $13, and going from $15 to $16 internationally. Those  increases will also be in effect at Bell-owned subsidiaries including Virgin Mobile.

There’s no indication that Rogers has similar plans to raise roaming rates, but as it stands, customers at Rogers and its flanker brands including Chatr and Fido pay $12 to roam in the U.S. and $15 internationally.

CBC News reached out for comment to all three companies for this story, asking for an explanation for the move.

A spokesperson for Telus said the company needed more time to respond.

Bell cited Statistics Canada data showing that overall wireless prices have declined in the past year, despite “price increases from our suppliers” and “increasing costs to our business,” without elaborating.

Rogers outlined the company’s roaming rates, but declined comment as to whether they had increased recently or were about to.

High prices

Canadians pay some of the highest telecom bills in the world, according to numerous international reports. Multiple federal governments have pressured providers to bring prices down, especially for basic plans with limited data, and while official data shows wireless prices have come down by some metrics, that’s not the case for high-end packages.

A recent report by CBC’s consumer affairs program Marketplace found that, on average, Canadians pay seven times more for a gigabyte of data than people in Australia, 25 times more than people in Ireland and France, and 1,000 times more than people in Finland.

A woman in the background and a man in the foreground are shown using their cellphones while walking outside.
Commuters use their mobile phones near St. Pancras International railway station in London in February 2019. Europeans are protected from high roaming rates, but that’s not the case for Canadians. (Simon Dawson/Bloomberg)

Wall Communications Inc. publishes an annual report on Canadian telecom services and, while this year’s version has not yet been released, on the whole company founder Gerry Wall says the public perception that wireless prices keep going up is unfair, as providers have created many more low-cost plans targeting basic users.

“At the very, very low level — I think you can say it’s relatively affordable in Canada,” he said. “It’s when you get up into sort of the mid-level and the higher-level plans that Canada doesn’t look as good.”

A service such as roaming is one of those high-level perks, and prices are going up because consumers have shown that they want that service, Wall says.

“When I look at [those companies’] annual reports … they do point to the fact that that people are traveling a lot more,” he said.

“If you look back three or four years, all the Big Three were charging considerably lower per-day roaming fees for Canada and U.S. … I expect it goes up every year and it will continue as traveling continues.”

Wireless mobile plan costs around the world

Cellphone users in Ireland, France and Australia react to cost-per-gigabyte price differences in Canada.

Last summer, the European Union passed a law which will ensure that cellphone customers in the EU are entitled to the same quality and price for wireless service when they travel in Europe as they get from their domestic carriers.

But Canadian wireless users have no such legal protection.

Canada’s telecom providers spend billions of dollars every year to grow, maintain and improve their networks, expenditures that have made the country’s wireless networks, on the whole, more robust than those in other countries. Cellular users bear the brunt of those costs and improvements in higher bills, but none of those costly infrastructure expenses — on things like cellphone towers and new spectrum — are a factor for roaming internationally, when calls piggyback on existing networks for a small fee.

Keldon Bester, an analyst on competition policy and co-founder of the Canadian Anti-Monopoly Project, says it’s hard to know if the carriers are facing some sort of cost increase that would justify the rise in roaming rates, since the deals that they sign with their international partners are a closely guarded secret.

“[They can say] ‘Our partners are are demanding this of us and and we’re trying our best but we can’t really do anything,'” said Bester, “but because we don’t have access to these roaming agreements we really can’t test the validity of that.”

He says it’s not hard to imagine that the major telecom providers may see roaming costs as a way to boost revenue without as much of the scrutiny they face for their domestic plans.

“It’s a situation where consumers have even fewer options than they might domestically,” he said. “It’s like buying food at a sports arena — they’ve got you … your options are really limited, so there’s an opportunity to squeeze more out of the consumer.”

Janine Rogan has felt that squeeze first hand.

On a recent trip to Mexico, she was hit by a roaming charge of more than $100 from her telecom provider, Telus. “From a consumer perspective kind of feels like price gouging,” she said. “They’re just trying to make every possible dollar they can off of us.”

She has plans to travel to Europe this summer, and given her recent experience, she says there’s no way she will use her phone normally while she’s there, and will instead get a short-term phone plan from a local provider for a fraction of the cost.

“It’s always amazed me how cheap it is to get a SIM card over there and just pop it in while you’re traveling,” she says. “To see that they’re not allowing roaming charges while Canada’s increasing them just makes the average person’s phone bill go up [by] an exorbitant amount that really isn’t necessary.”

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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

Companies in this story: (TSX:T)

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TC Energy cuts cost estimate for Southeast Gateway pipeline project in Mexico

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CALGARY – TC Energy Corp. has lowered the estimated cost of its Southeast Gateway pipeline project in Mexico.

It says it now expects the project to cost between US$3.9 billion and US$4.1 billion compared with its original estimate of US$4.5 billion.

The change came as the company reported a third-quarter profit attributable to common shareholders of C$1.46 billion or $1.40 per share compared with a loss of C$197 million or 19 cents per share in the same quarter last year.

Revenue for the quarter ended Sept. 30 totalled C$4.08 billion, up from C$3.94 billion in the third quarter of 2023.

TC Energy says its comparable earnings for its latest quarter amounted to C$1.03 per share compared with C$1.00 per share a year earlier.

The average analyst estimate had been for a profit of 95 cents per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:TRP)

The Canadian Press. All rights reserved.

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BCE reports Q3 loss on asset impairment charge, cuts revenue guidance

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BCE Inc. reported a loss in its latest quarter as it recorded $2.11 billion in asset impairment charges, mainly related to Bell Media’s TV and radio properties.

The company says its net loss attributable to common shareholders amounted to $1.24 billion or $1.36 per share for the quarter ended Sept. 30 compared with a profit of $640 million or 70 cents per share a year earlier.

On an adjusted basis, BCE says it earned 75 cents per share in its latest quarter compared with an adjusted profit of 81 cents per share in the same quarter last year.

“Bell’s results for the third quarter demonstrate that we are disciplined in our pursuit of profitable growth in an intensely competitive environment,” BCE chief executive Mirko Bibic said in a statement.

“Our focus this quarter, and throughout 2024, has been to attract higher-margin subscribers and reduce costs to help offset short-term revenue impacts from sustained competitive pricing pressures, slow economic growth and a media advertising market that is in transition.”

Operating revenue for the quarter totalled $5.97 billion, down from $6.08 billion in its third quarter of 2023.

BCE also said it now expects its revenue for 2024 to fall about 1.5 per cent compared with earlier guidance for an increase of zero to four per cent.

The company says the change comes as it faces lower-than-anticipated wireless product revenue and sustained pressure on wireless prices.

BCE added 33,111 net postpaid mobile phone subscribers, down 76.8 per cent from the same period last year, which was the company’s second-best performance on the metric since 2010.

It says the drop was driven by higher customer churn — a measure of subscribers who cancelled their service — amid greater competitive activity and promotional offer intensity. BCE’s monthly churn rate for the category was 1.28 per cent, up from 1.1 per cent during its previous third quarter.

The company also saw 11.6 per cent fewer gross subscriber activations “due to more targeted promotional offers and mobile device discounting compared to last year.”

Bell’s wireless mobile phone average revenue per user was $58.26, down 3.4 per cent from $60.28 in the third quarter of the prior year.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:BCE)

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