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Watch out for flying fees: WestJet hikes checked-bag cost, Flair adds credit card fee – CBC News

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Here’s the good news: Airfares have declined in Canada. The bad news? You might wind up paying more in added fees.

WestJet and several U.S. airlines recently hiked their checked-bag charges. Discount carrier Flair Airlines has raised some other fees, and added a surcharge when customers pay for their flight with a credit card. 

Airlines often say they “unbundle” fares so customers only have to pay for the add-ons they want.

“We keep our fares as low as possible while giving you the flexibility to add additional services,” Flair declares on its website.

But some industry experts warn that if passengers aren’t careful, they may wind up paying far more than anticipated.

Airlines “absolutely entice you with the low cost of the ticket … but then that low price is not as low as it appears with the ancillary fees,” said Karl Moore, an associate professor at McGill University who studies the industry. 

Passengers might “get caught with another $100 in fees they weren’t expecting, which means profits for the airlines,” he said. 

Karl Moore sitting in his office.
McGill University’s Karl Moore says air passengers might wind up paying more than they bargained for when booking flights with added fees. (CBC)

According to Statistics Canada, airfares dropped 14.3 per cent in 2023. Conversely, in the previous year, airfares spiked by 13.7 per cent. 

As airfares declined, WestJet introduced two checked-bag price hikes. The airline now charges an extra $5 for checked luggage for travel booked after Feb. 14. That means, for an economy fare purchased online, passengers will pay between $35 and $42 for the first checked bag and between $55 and $65 for the second.

The increase comes on the heels of a $10 hike WestJet introduced four months ago for passengers who choose to check their bag with an agent at the airport.

The higher fees may irk passengers already struggling with other rising costs, such as food and housing. 

“It’s just a clear cash grab,” said Taryn Zielke of Regina who flies WestJet a couple of times a year. 

A couple on the beach.
Customer Taryn Zielke of Regina, left, questions why WestJet needs to raise checked-bag fees. (Submitted by Taryn Zielke)

“Did you have to raise the baggage fees by $5? Like, could you have not done that?” she said. “Probably not. But they did, because they could.”

WestJet spokesperson Julia Brunet told CBC News in an email that baggage fees allow the airline to “keep base fares lower for all travellers.”

She said the system-wide $5 hike is WestJet’s first since 2018, and that passengers can avoid baggage charges by paying for their flight with a WestJet RBC Mastercard, or by buying a pricier, flexible fare. 

Will Air Canada hike baggage fees?

Several airlines in the United States have also hiked their baggage fees, including American Airlines and Alaska Airlines which upped their first checked-bag charge from $30 to $35 US. American did not provide a reason.

Alaska Airlines said in an email it needed to adjust its fees to “navigate rising operating costs – including high fuel prices.”

First checked-bag fees at Air Canada still start at $30, but Moore predicts the airline may follow suit and raise the price. 

“I would not be surprised if they did. It’s very, very tempting to them indeed,” he said.

In an email to CBC News, Air Canada spokesperson Peter Fitzpatrick would only say the airline is “aware of these trends” and has made no recent changes to its baggage policies. 

WATCH | Lynx Air ceases operations: 

Lynx Air to cease operations Monday, but some passengers already stranded

3 days ago

Duration 1:50

Low-cost airline Lynx Air says it will cease operations as of Monday, but travellers are already being impacted as some flights have been cancelled. It is the latest discount airline that has been unable to stay in business in Canada.

Flair Airlines also recently raised some fees. Through an internet archive search, CBC News discovered that sometime after June 8, the airline increased the charge to book or change a flight over the phone from $15 to $25.

The airline also upped its flight change and cancellation fees. For example, the price to change a flight a week or more before departure has jumped 155 per cent to $74 from $29.

Flair also added a processing fee of 1.4 to 2.0 per cent when passengers pay by credit card. The airline did not respond to requests for comment. 

Anshul Singh in his living room.
Ottawa-based travel blogger, Anshul Singh worries that with all the added fees, it will be difficult for travellers to compare airfares and get the best deal. (Submitted by Anshul Singh)

Anshul Singh, founder of travel and loyalty-program website Points, Miles and Bling, says he applauds the airlines for being upfront about their fees, which are clearly laid out on their websites.

“Unbundled pricing models bring a lot of flexibility and predictability for passengers that know exactly what they’re looking for,” he said. 

However, says Singh, the plethora of added charges makes it hard for passengers to shop around and ensure they’re getting the best deal. 

“Often, those add-on fees are not readily available up front, especially when you’re comparing pricing,” he said. “I think it’s quite unfair to expect the customers to sort of keep a handle on all of these fee changes and make sure that they’re doing their price comparisons in a rational way.”

Moore said the best way for passengers to ensure they’re getting the best deal is to avoid paying for upgrades. So he recommends packing your own food, and travelling only with a carry-on bag. However, if you’re flying a discount airline such as Flair, you will be charged for any carry-on that can’t fit under the seat. 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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