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We spent a day taking rideshares in Vancouver. Here's what we learned – CBC.ca

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After years of waiting, James Su didn’t get to test out his Uber license the day the service launched in Vancouver. His wife wouldn’t let him.

“It was Chinese New Years Eve,” he said, laughing. “[She] stopped me from going out.”

But on Saturday, he made up for the lost time, taking to the road at 9 a.m. PT and barely finding time for a break for the next six hours.

CBC News spent the day taking rideshares across Vancouver, chatting with drivers like Su, who say there is demand from eager passengers. Here’s what we learned from taking rides around town.

Lyft started making trips in Vancouver on January 24. (Ben Nelms/CBC)

Cab drivers already making the switch

If you can’t beat them — join them.

That’s the attitude of one Uber driver, who asked not to be named fearing repercussions from his employer at a Vancouver-based taxi company.

“Nobody can fight with technology,” he told CBC News, which agreed to protect his identity.

“We couldn’t get Uber here because of politics and power, but the funny thing is, nobody can fight it — there is nothing more powerful than technology. So, I wanted to be ahead of the game.”

He said the choice was made easier by complaints people have about the taxi industry.

“I was trying to give very good service to people [as a cab driver],” he said. “But people have a very bad impression of the taxi industry, no matter how good you are.”

“I believe in the end, most of the taxi drivers are going to switch to this. They have no choice,” he said.

The Vancouver Taxi Association said Friday its members are extremely upset with the Passenger Transportation Board’s (PTB) decision to approve ride-hailing.

It says the new service will be devastating to the taxi industry and those who work in it.

The association is pursuing a judicial review of the PTB’s decision and asking the board to regulate the number of ride-hailing vehicles in the same way it restricts the size of taxi fleets.

Uber and Lyft are paying drivers up to $500 to sign up for services. For now, a driver shortage can mean waits for rides. (CBC)

Wage disappointments

Lyft driver Donald Chang took to the streets shortly after the service officially launched in Vancouver on Friday. He said he worked for about three hours and made just over $100.

He was hoping to have earned more.

“I don’t think it’s what I expected, the price isn’t that high” said Chang, who bought a new vehicle so he could become a rideshare driver.

It’s a sentiment echoed by James Su, who expects he’ll average about $300 per day.

“I just [drove] a South African couple from Richmond to East Vancouver, and that only gives me $17,” he said. “It was a long trip — I think it should have been over $20.”

Su would like to see a lower commission taken by ridesharing companies. He says Uber takes about 25 per cent of each fare. Lyft’s driver fees vary.

Ride-hailing services use demand pricing, as opposed to fixed taxi charges.

A customer takes the first Lyft ride in Vancouver on Jan. 24, 2020. (Ben Nelms/CBC)

Wait times, wait times, wait times

Both companies are eager for more drivers and currently offering a $500 bonus for those who sign up.

The shortage can be noticeable when hailing a ride, with wait times sometimes exceeding 15 minutes. Despite being available across Metro Vancouver, numerous Uber requests by CBC News expired before the app was able to assign a driver.

Lyft has limited its operations to the core of Vancouver to optimize its service.

Still, drivers say its early yet for the service and expect there will be more cars on the road day by day — and plenty more passengers, too.

“I think it’s going to get a lot busier in the future,” said Chang.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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