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WestJet passengers concerned about price gouging but here’s what you should do



Burnaby, B.C., resident Joe Gilchrist said it’s hot in Puerto Vallarta, Mexico, but he knows there could be worst places to be “stuck” for a few days.

Gilchrist travelled with his partner to the sun destination on WestJet last week. But with tickets to fly home on Friday, Gilchrist said he is now unsure if they can, due to the possibility of a WestJet pilot’s strike starting at 2 a.m. PT the same day.

He told Global News the possibility of an upcoming pilot’s strike has been on his mind for most of his trip so he decided to see what his other options to buy a ticket might be.

“I always like to have a backup plan and I was looking online and so many of the prices were inflated,” he said. “I couldn’t believe Air Canada was charging $1,500 for a one-way ticket when our flight was only $600 return.”

“I feel it’s really unfair for a lot of the Canadian consumers, especially for people who have to come home,” Gilchrist said.

In a statement, Air Canada said its fleet is already fully deployed so the company has minimal ability to increase capacity further.

“However our staff are aware of the situation and prepared to assist. We are monitoring ticket prices to avoid automated spikes due to any surge in demand, however, given the prior high seasonal demand, the lowest-fare seats are in many cases already sold out,” Air Canada said.

“We will attempt to accommodate customers looking for new bookings with our remaining available seats when possible, but it is to be expected that demand will exceed capacity,” Air Canada continued. “Travellers seeking to fly on Air Canada should book through, as wait times to reach our Contact Centres are elevated. Those travellers with an existing WestJet booking should contact WestJet.”

WestJet pilots on Monday issued a 72-hour strike notice to the airline’s management and the federal government, starting a final countdown for walkouts as contract talks drag on.

Pilots are now poised to begin strike action at 5 a.m. ET (2 a.m. PT) on Friday unless a deal is reached, the union said.

The union warned job action could include grounding all WestJet-owned aircraft and “effectively shutting down operations.”

Gabor Lukacs, president of Air Passenger Rights, said if a traveller’s flight is cancelled due to a strike, the current laws in Canada classify that as being out of the carrier’s control.

“Which is somewhat surprising, if not absurd, given that WestJet may itself be locking out its employees,” he said.

Lukacs explained that to be correctly compensated, WestJet must either cancel the passenger’s flight or if the strike goes ahead, it is assumed the flight can’t take place. Then, the passenger must give WestJet some time to rebook the passenger on the next available flight in the next 48 hours. In the event of a strike, Lukacs said, and WestJet flights are not available, WestJet must purchase a ticket for the passenger on a competitor’s airline.

“If WestJet is refusing to do so, or they’re not reachable, then, rightfully concluded, they are not fulfilling their end of the bargain, you can go and buy a ticket yourself and then make WestJet pay for the expenses,” Lukacs explained.

When it comes to inflated pricing, however, Lukacs said it’s a free market and airlines can choose to ask for as much as a passenger is willing to pay.

“Airlines are free to add as much capacity as they see fit and airlines will charge whatever is appropriate for the circumstances,” he said.

He said in this situation, however, it will eventually be WestJet footing the bill as the airline has the obligation to pay passengers for their tickets on other airlines if WestJet was given the chance to rebook the passengers.

In a statement, Flair Airlines said it has added flights between Vancouver, Calgary and Edmonton over the holiday long weekend.

“Our teams are monitoring developments and are developing contingency plans should a strike action take place. Flair Airlines seats are put out for sale several months before the flights depart. That’s normally when the lowest fares are available — which are the lowest on offer in Canada. As the travel date approaches for any flight, fares increase — and sometimes decrease — according to customer demand, on a flight-by-flight, seat-by-seat basis. Our flights are increasingly full, particularly as Canadians begin to embark on their summer travels,” the company said.

Talks between WestJet and the union are continuing at a hotel in Toronto.

In an interview Wednesday, WestJet CEO Alexis von Hoensbroech said the company has made a “very reasonable but also very generous offer” to the pilots.

“Which is basically raising their wages by a double-digit percentage and also addressing a lot of the concerns that they have. So overall, the entire negotiations are around scope, so job security basically. It’s around working conditions and it’s around wages,” he said.

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However, the two sides remain apart.

“Pilots’ expectations are pretty high,” von Hoensbroech added. “Canadian pilots are comparing themselves to their U.S. peers. And in the U.S., current pilot contracts pay double what is being paid in Canada.”

According to von Hoensbroech, the higher U.S. pay is due in part to the exchange rate and the U.S. being a different market. He said the pilots have publicly said they would like to close this pay gap. But he said that to close a pay gap that is basically double would be too big a jump. “That’s not a reasonable expectation that one can have.”

But Tim Perry, the Air Line Pilots Association’s national president, which represents the pilots, told Global News on Tuesday that he would not say what the current range of salaries for WestJet pilots is under the old collective agreement, or give an idea of what salaries were offered to other pilots under the airline’s most recent offer.

Gilchrist, who is enjoying the last days of his vacation, said he is trying not to worry too much.

“Definitely have a plan B, but if you’re stuck somewhere beautiful like this, don’t fret it. Don’t waste your time on hold for hours with the airline,” he said. “Go home and submit all your receipts and eventually, through your travel insurance and the airline, they should reimburse you.”



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Before Spending Money on a ‘Career Coach,’ Do Yourself a Favour, First Try These Job Search Strategies



I’m sure you’re aware of the “career coaching” industry—Internet talking heads promising job search and career success—that’s sprung up in recent years. Worth noting: The industry is unregulated. All career coaches are self-proclaimed; no certification or licensing is required.


Career coaches have one ultimate goal: To make money off you.


Today’s tight job market is making job seekers frustrated and desperate, which career coaches are taking advantage of with their promise of insider knowledge, personalized guidance, and a direct line to the hidden job market. Career coaches market themselves as a shortcut to finding a job, which is appealing when you’ve been unemployed for a while.


I’m not averse to hiring a career coach to assist you with your job search; it’s your money. However, keep in mind a career coach…


  • is a significant expense, especially if you’re unemployed
  • will only offer common sense advice, nothing that you probably already don’t know or haven’t read or heard before, and
  • doesn’t have insider knowledge


…and you’ll still need to do the activities related to job searching.


When asked, “Nick, should I hire a career coach?” my answer is an unequivocal “No!” Conducting your job search solo will not only save you money, you’ll also be developing job search skills you’ll need for the next time—chances are there’ll be a next time—you’re job hunting. Before spending thousands of dollars on a career coach, I suggest first trying the following job search strategies.


Optimize your online presence.


In today’s digital-first job market, employers will check your online digital footprint to evaluate your candidacy; are your interview-worthy? Start with the obvious: Ensure your LinkedIn profile is up-to-date and showcases your quantified accomplishments (a non-quantified statement is an opinion) so employers can see the value you can add. Do yourself a favour, read LinkedIn Mastery: A Comprehensive Guide to Navigating Digital Landscapes Effectively, by Benjamin Stone.


Necessary: Stay active on LinkedIn!


Your LinkedIn profile can’t be non-active. Maximizing LinkedIn’s potential requires regularly engaging with content, commenting on posts, and contributing original content. Engaging actively and visibly on LinkedIn will lead to opportunities.




  • List your social media accounts.
  • Deactivate accounts you are no longer using.
  • Set any accounts you don’t want prospective employers or recruiters to see to private.
  • Ensure your social media profiles (g., display name, handle, headshot, bio) convey the same message about your professional background.


Leverage your existing network (a low-hanging fruit few job seekers take advantage of).


Everyone has a network of some sort. This means since all job opportunities are attached to people—good news—there are job opportunities all around you. Often, your barista, dentist, hairstylist, neighbours, fellow members of whatever club or association you’re a part of, and, of course, family and friends can help open doors for you.


Tell everyone you know that you’re looking for a new job. Always carry extra copies of your resume and hand them out when appropriate. You’ll be surprised at the number of people willing to help you when they understand your situation.


Read these two books:



Ferrazzi outlines practical strategies for building relationships, networking, and leveraging connections



Hollins provides actionable strategies for achieving your job search and career goals, such as overcoming procrastination and boosting productivity with focus and discipline.


Apply less, connect more.


Applying online is a waste of time. In previous columns, I’ve noted that applying online is comparable to playing the lottery; you’re hoping a stranger hires you. Numerous studies have shown that most jobs aren’t advertised; they’re filled through connections and referrals.


Job searching today is a long game; you need to be patient. Today, you need to network your way into a company and identify opportunities, which no career coach can do for you. It’s unlikely the resume you submit online will be reviewed. Paying to have your resume redesigned won’t get it more views; getting it in front of people who can hire you will.


Take what you will from the following.


A few months back, a job seeker asked me, “I’ve been working as a help desk agent at a healthcare software company for five years. I want to become a Director of IT at a large multinational company. What should I do?”


How should I know? I’m not a Director of IT. Why not ask the Director of IT at a large multinational company?


Take advantage of the fact that people love talking about themselves. Dinner with someone who holds the position you aspire to is a better investment than hiring a career coach who lacks your dinner partner’s real-world experience. I charted my career path by observing those ahead of me and seeking their advice. Talking to people who are where you want to be will benefit your job search and help you achieve your career aspirations.


By shifting your mindset, optimizing your online presence, leveraging your existing network, staying engaged on LinkedIn, and connecting with the right people, you won’t need to hire a costly career coach, and you’ll develop skills you can use throughout your career.



Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to


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How to Start a Business?



Market Research

You have to conduct research on the whole market and find out the gap. This gap will be your opportunity. Moreover, this research will give you an idea of how different businesses work and how they fulfill the needs of the people. Businesses work due to the demand for their products and services in the market. So, through this research, you have to collect information about the following things:



You can use surveys, questionnaires, and focus group interviews to extract information on the above factors.


Business Plan

Develop a complete roadmap for your business. This plan should cover all the details from the manufacturing to the sales and pricing.


It has a summary of the complete execution of the company, including the mission of the company, product or service of the company, competitors of the company, management, and employees of the company, as well as the location of the company. This plan should be in such a way that everyone can easily understand.

Investment For Business

If you are not self-funded, then you will need investment for your business. There are several ways to find investment, such as the following:


●     Venture capital

You can offer the shares of the company in exchange for shares of the company. In the beginning, you have to offer the company ownership to finance your project.

●     Crowdfunding

In this type of investment, a large number of people give funds to the startup. They are not given shares and profits from the company. However, the company provides them with gifts in the future for their finances.

●     Loans

There are many government and private companies that are offering loans for small and large companies. For this loan, you have to prepare a business plan, expense sheet, and expected profits. You can find several companies that are providing loans for businesses, such as Lendforall, Baker Tilly, West Bank Union, etc.

Structure of Business

Before starting a business, you have to select its structure. Traditionally, you will find the following structures of business:

  • Sole proprietorship
  • Partnership
  • Limited Liability Company
  • Corporation


To select any structure, you must analyze and compare your business with others. You will get an idea of which structure will be the most suitable for your business.

Business Tools

Nowadays, there are several business tools available in the market. These tools have made business management easy to a great extent. However, you have to invest in these tools to compete the market. Here are some important tools for business:



Many other tools are available in the market that are used for different management purposes.

Registration of Business

You have to register your business with the federal government. Moreover, you should apply for the insurance for your business. There are many other documents, such as tax IDs from federal and state governments, licenses and permits for your business, and applying for a business bank account.

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Show Employers You Can Hit the Ground Running



Employers are increasingly stating: “We want someone who can hit the ground running.”

Essentially, the message is, “Don’t expect us to explain the basics. We expect you to know your sh*t.” Employers understand you’ll need time to learn their business, applications, software, infrastructure, etc. However, they expect that you’re proficient in Microsoft Office Suite software (Word, Excel, PowerPoint), understand file management (creating, saving, and organizing files), and know how to troubleshoot common computer problems, and won’t be learning these basic computer skills as part of your learning curve on their dime.

Employers aren’t in the business of training people. You’re responsible for your career; therefore, you’re responsible for acquiring the skillset you need.

For an employee’s compensation to be justified, an ROI (return on investment) is required. When referring to employment, ROI refers to the value an employee brings to the company relative to their compensation. Employers pay their employees, and employees work for their wages. Employee work value is created when their work directly or indirectly results in profitably selling the company’s goods and services. Your best chance of job security (no guarantee) is to be an employee who undeniably contributes measurable value to your employer’s profitability.

(Employee’s measurable value to the company) – (Employer’s investment in compensation) = (ROI)

Understandably, employers are looking for candidates who can make an immediate impact, individuals who can jump right in, learn and adapt quickly, and start delivering results as soon as possible. Hence, you want to distinguish yourself as being capable and willing to “hit the ground running.”

Here are some tips to help you present yourself as a fast-starting, high-potential hire:

Emphasize relevant experience

Presenting irrelevant information will be perceived as lacking the ability to communicate succinctly, a highly valued skill in the business world. Only share experiences and quantified results (key), results that are pertinent to the position you’re applying for.

When crafting your resume and cover letter, identify the skills, knowledge, and previous responsibilities/quantified results that align with the job you’re aiming for. By demonstrating that you’ve “been there, done that” and brought measurable value to previous employers in a similar scenario, employers will feel confident that you can immediately deliver value.

Showcase transferable skills

Consider the universal soft skills that employers universally value.

  • Analytical
  • Communication
  • Interpersonal
  • Problem-solving
  • Project management
  • Time management

Tell STAR (Situation, Task, Action, Result) stories—describing a specific situation, the task you were assigned, the actions you took, and the results of your actions—that showcase your soft skills and explain how you can leverage them to succeed in the role you’re applying for. This’ll assure your interviewer you have the fundamental skills to achieve successful outcomes.

“While working at Norback, Jenkins, & St. Clair, I led a team of five architects to redesign a historic downtown Winnipeg landmark according to strict deadlines and complex stakeholder demands. I conducted Monday morning team meetings and used Slack to provide tailored updates to keep the team aligned. As a result of my communication skills, the project was completed on time and under the $7.5 million dollars budget.”

Discuss onboarding insights

A great way to position yourself as someone eager to hit the ground running is to show that you’ve considered what it’ll take to start delivering value.

“Based on my understanding of the typical onboarding timeline for this type of position, I anticipate completing all training and ramp-up activities within my first two weeks, enabling me to begin tackling projects by my first quarter.”

Assuming you’ve researched the company and studied current industry trends, which you should have done, mention the extra steps you’ve taken to prepare for the role. This’ll show your willingness to learn and will require minimal handholding.

Emphasize quick adaptability

Employers value the ability to adapt quickly to new situations and challenges. During your interviews, share examples of your flexibility and agility.

At some point in your career, you’ve likely had to learn something new (e.g., software, operating system) on the fly. Also likely, you’ve had to navigate a major change or disruption. Using STAR stories, explain how you approached these scenarios, your strategies, and the positive outcomes.

By showing resilience, resourcefulness, and adaptability, you demonstrate that you can thrive in ambiguous or rapidly evolving environments.

Propose a transition plan.

Presenting a transition plan is a strategy that wows employers, primarily because it is rare for a candidate to do this. This shows you’re ready to take ownership of your onboarding and deliver results.

Include specifics like:

  • Milestones you aim to accomplish in your first 30, 60, and 90 days.
  • Training activities or learning opportunities you’ll pursue.
  • Initial projects or tasks you’d tackle to demonstrate your capabilities.
  • Ways you’ll quickly build relationships with your new colleagues.

Showing this level of forethought and initiative shows you’re a strategic thinker, able to organize your thoughts, and, most importantly, eager to get started.

By touting your relevant experience, showcasing your transferable skills, discussing your onboarding insights, emphasizing your quick adaptability, and proposing a detailed transition plan, you’ll position yourself as a self-driven professional capable of driving results from the start, differentiating you from your competition.



Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to




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