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What happened when UPS lost an Ontario family’s $14K down payment on a Newfoundland home

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Last week, Sherrie Wynne was distraught and crying, thinking about how her efforts to buy a home in Newfoundland and Labrador nearly cost her part of her life savings, her job and the roof over her head — all because of a UPS package lost in the mail.

“I’ve been in tears, this was everything,” the 39-year-old St. Catharines, Ont., woman told CBC News.

“My whole house was in this package that they wouldn’t talk to me about and had lost,” she said, referring to the bank draft she sent by courier to secure the purchase of the new home.

After the package was unaccounted for, the sellers of the home told Wynne they’d be patient, but couldn’t wait too long.

UPS eventually found the bank draft — after a nail-biting eight days — but as one consumer protection advocate says, Wynne’s story reveals the vulnerability of relying on a courier system for important documents.

It’s also an example of the emotional journey Canadians can face as they try to secure permanent housing.

Finding the ‘perfect house’ on a budget

Wynne said she sold her previous home in 2017 after a divorce but didn’t net enough money to buy another home in Ontario.

Two years later, Wynne and her current partner Jesse Vaters started saving up and looking for homes in Newfoundland and Labrador with a price point within their means — around $60,000.

They both live and work as property managers at an apartment building in St. Catharines.

Two people sitting, looking at documents.
Wynne and Vaters said they’re lucky the sellers of the home in Newfoundland were patient after learning UPS couldn’t find the package. (Bobby Hristova/CBC)

Wynne said they recently found the “perfect house” sitting right across from the ocean and they made an offer.

“We decided to put in an offer with basically all of my life savings … it was a combination of a dream and a fall back because in this day and age, how are you going to retire?”

Wynne and Vaters sent a $14,000 bank draft and legal documents to a lawyer in Newfoundland and Labrador.

“We sent it all through UPS. UPS lost it,” Wynne said.

“When they lost it, they refused to talk to me about any of it.”

‘I couldn’t form sentences from the stress’

Wynne said if she had lost that money and couldn’t get it back, she would have been in a desperate situation.

She lives with her partner, three kids and three pets.

Wynne said she was also diagnosed with multiple sclerosis in 2012 and learned about a cyst on her spine in 2018, adding that doctors recently told her it appears to be growing.

Wynne is waiting to do an MRI. If she needs surgery and, in the end couldn’t move out east, she said she would have lost her job and, as a result, her apartment. Vaters can’t afford the rent on his own, she added.

She also wouldn’t have been able to qualify for ODSP because of the money she’s saved up to buy the home in Newfoundland. Asset limits are $40,000 for one person and $50,000 for couples.

“I couldn’t form sentences from the stress,” she said.

A person holding a cell phone, showing an email.
Wynne and Vaters say they heard UPS found the package a few hours after CBC News asked the company about the situation. (Bobby Hristova/CBC)

Wynne contacted CBC News while the bank draft was still lost, worried she was about to lose everything.

CBC Hamilton contacted UPS on Dec. 9 at 8 a.m. ET. Two hours later, Wynne said she heard back from the company.

She said they found and delivered the package. They blamed weather for the delay, Wynne said.

UPS declined an interview, but a company spokesperson said it opened an investigation into the lost package, then found and delivered it.

“Customer service is important to us, and we take the delay of any package seriously,” read the emailed statement.

“We regret the stress and inconvenience this issue has caused the customer.”

Lawyer recommends wiring money

Wynne and Vater were overjoyed to hear the news.

“We’re ecstatic it’s all there and taken care of, but we’re lucky,” she said.

Wynne said anyone else buying a home in a different province should try other methods like delivering it yourself.

Jeff Orenstein, a lawyer with Consumer Law Group, told CBC News people should also try wiring the money directly to the lawyer, even if it costs a bit more. He also said Wynne would’ve been able to call her bank and cancel the bank draft and try to re-send it.

Wynne said she had held off from calling her bank, Tangerine, while hoping the package would be found.

Jeff Orenstein is a lawyer with Consumer Law Group. (CBC)

Tangerine spokesperson Rebecca Webster told CBC Hamilton so long as the bank draft wasn’t cashed, Wynne could’ve cancelled it and signed an indemnity form to ensure someone wouldn’t cash the original draft.

In terms of whether UPS would be liable for losing the package, Orenstein said it depends on the situation.

He said if someone pays for express shipping, for example, and the service delivers the package late, the company may be liable.

“It seems to me the companies are taking on an obligation of result … they actually should deliver it when they promised they would, other than an act of god like a snowstorm,” he said.

Wynne said she’s looking forward to packing up, moving into the new home and eating fresh lobster.

“It’s a Christmas present.… We’re excited, it’s good, it’ll be fun times,” she said.

“I can see whales and jellyfish.”

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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