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Rogers CEO announces new protocols, investment in wake of major service outage – CBC News

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Rogers Communications on Sunday announced new steps it will take to avoid a repeat of what happened during a nationwide service outage on July 8.

In a letter to customers, CEO Tony Staffieri outlined the company’s “enhanced reliability plan” in response to the outage, which left millions in Canada without cellphone and internet service — some for days — and prompted questions and concern from the federal government and regulators.

On 911 calls, which were disrupted in many parts of the country during the outage, he said Rogers is working on a formal agreement with competitors “to switch 911 calls to each other’s networks automatically — even in the event of an outage on any carrier’s network.”

Rogers has said on its website that customers can call 911 without a SIM card at any time, but it’s unclear if that would have worked during the outage.

On the wireless and internet front, Staffieri pledged the company will “physically” separate those services to create an “always on” network so customer won’t experiences outages for both at the same time — something that happened to many on July 8. 

WATCH | Outage shows need for telecom Plan B, analysts say: 

Rogers outage shows need for Plan B when wireless, internet services fail, analysts say

13 days ago

Duration 45:48

Monday, July 11 – The Canadian economy, and everyday life, is tethered to our communications networks, and when they go down, like Rogers did for much of the day Friday, there is no universal Plan B to keep widely-used – and vital — services online.We’ll talk about the need for a backup plan.

Staffieri also said the company will invest $10 billion over the next three years on such things as oversight, testing and artificial intelligence.

“I know that it is only through these actions that we can begin to restore your confidence in Rogers and earn back your trust,” Staffieri said.

The letter to customers comes two days after a letter Rogers sent to Canada’s broadcasting regulator was released detailing the cause and immediate aftermath of the service outage.

Rogers told the Canadian Radio-television and Telecommunications Commission (CRTC) that coding from an update to its network deleted a routing filter that “allowed for all possible routes to the internet to pass through the routers,” which flooded and overwhelmed the core network, causing it to stop processing internet traffic altogether.

The letter met a deadline by the CRTC for Rogers to answer questions about the outage, but it has many redactions where Rogers is believed to have offered more specific details.

On Monday, officials from Rogers and a slew of other stakeholders are set to appear at a parliamentary committee in Ottawa to further explain the cause of the outage and to outline the steps they are taking to make sure it won’t happen again.

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Economy

S&P/TSX gains almost 100 points, U.S. markets also higher ahead of rate decision

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TORONTO – Strength in the base metal and technology sectors helped Canada’s main stock index gain almost 100 points on Friday, while U.S. stock markets climbed to their best week of the year.

“It’s been almost a complete opposite or retracement of what we saw last week,” said Philip Petursson, chief investment strategist at IG Wealth Management.

In New York, the Dow Jones industrial average was up 297.01 points at 41,393.78. The S&P 500 index was up 30.26 points at 5,626.02, while the Nasdaq composite was up 114.30 points at 17,683.98.

The S&P/TSX composite index closed up 93.51 points at 23,568.65.

While last week saw a “healthy” pullback on weaker economic data, this week investors appeared to be buying the dip and hoping the central bank “comes to the rescue,” said Petursson.

Next week, the U.S. Federal Reserve is widely expected to cut its key interest rate for the first time in several years after it significantly hiked it to fight inflation.

But the magnitude of that first cut has been the subject of debate, and the market appears split on whether the cut will be a quarter of a percentage point or a larger half-point reduction.

Petursson thinks it’s clear the smaller cut is coming. Economic data recently hasn’t been great, but it hasn’t been that bad either, he said — and inflation may have come down significantly, but it’s not defeated just yet.

“I think they’re going to be very steady,” he said, with one small cut at each of their three decisions scheduled for the rest of 2024, and more into 2025.

“I don’t think there’s a sense of urgency on the part of the Fed that they have to do something immediately.

A larger cut could also send the wrong message to the markets, added Petursson: that the Fed made a mistake in waiting this long to cut, or that it’s seeing concerning signs in the economy.

It would also be “counter to what they’ve signaled,” he said.

More important than the cut — other than the new tone it sets — will be what Fed chair Jerome Powell has to say, according to Petursson.

“That’s going to be more important than the size of the cut itself,” he said.

In Canada, where the central bank has already cut three times, Petursson expects two more before the year is through.

“Here, the labour situation is worse than what we see in the United States,” he said.

The Canadian dollar traded for 73.61 cents US compared with 73.58 cents US on Thursday.

The October crude oil contract was down 32 cents at US$68.65 per barrel and the October natural gas contract was down five cents at US$2.31 per mmBTU.

The December gold contract was up US$30.10 at US$2,610.70 an ounce and the December copper contract was up four cents US$4.24 a pound.

— With files from The Associated Press

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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Economy

S&P/TSX composite down more than 200 points, U.S. stock markets also fall

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TORONTO – Canada’s main stock index was down more than 200 points in late-morning trading, weighed down by losses in the technology, base metal and energy sectors, while U.S. stock markets also fell.

The S&P/TSX composite index was down 239.24 points at 22,749.04.

In New York, the Dow Jones industrial average was down 312.36 points at 40,443.39. The S&P 500 index was down 80.94 points at 5,422.47, while the Nasdaq composite was down 380.17 points at 16,747.49.

The Canadian dollar traded for 73.80 cents US compared with 74.00 cents US on Thursday.

The October crude oil contract was down US$1.07 at US$68.08 per barrel and the October natural gas contract was up less than a penny at US$2.26 per mmBTU.

The December gold contract was down US$2.10 at US$2,541.00 an ounce and the December copper contract was down four cents at US$4.10 a pound.

This report by The Canadian Press was first published Sept. 6, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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Economy

S&P/TSX composite up more than 150 points, U.S. stock markets also higher

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TORONTO – Canada’s main stock index was up more than 150 points in late-morning trading, helped by strength in technology, financial and energy stocks, while U.S. stock markets also pushed higher.

The S&P/TSX composite index was up 171.41 points at 23,298.39.

In New York, the Dow Jones industrial average was up 278.37 points at 41,369.79. The S&P 500 index was up 38.17 points at 5,630.35, while the Nasdaq composite was up 177.15 points at 17,733.18.

The Canadian dollar traded for 74.19 cents US compared with 74.23 cents US on Wednesday.

The October crude oil contract was up US$1.75 at US$76.27 per barrel and the October natural gas contract was up less than a penny at US$2.10 per mmBTU.

The December gold contract was up US$18.70 at US$2,556.50 an ounce and the December copper contract was down less than a penny at US$4.22 a pound.

This report by The Canadian Press was first published Aug. 29, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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