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Passport wait times: What’s the situation now in Canada?

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After many Canadians were frustrated with long passport wait times earlier this year, some even camping out in front of passport offices for days, Service Canada said it doubled its efforts by hiring dedicated staff to expedite processing times. Did it work? Data provided by the department show it did, with a nearly 90 per cent increase in passports issued in October compared with May, when the backlog was at its worst.

“Thanks to hiring efforts, an increase in efficiency, and the streamlining of processes, the inventory of passport applications is declining,” the agency said in its emailed statement to CTVNews.ca.

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More passports are being issued within 40 days, according to the statement. For the week of Oct. 10 to Oct. 16, 2022, 72 per cent of passports were issued within 40 days in comparison to 66 per cent two weeks ago.

Five months back, the agency experienced an unprecedented volume of applications which increased passport processing times, with Canadians being forced to wait in long queues.

To deliver timely passport services for Canadians, Service Canada said it took a number of measures which included dedicated passport counters at over 300 centres and opening selected centers on Saturdays.

Data provided to CTVNews.ca by Service Canada show that after the pandemic there was a huge dip in people applying for passports before the unprecedented rise in the number of passport applications.

The 2022 surge in May coincided with the peak summer travel season and additional easing of border measures announced towards the end of April 2022. The number of applications grew nearly 100 times in May this year, from 2,917 in 2020 to 281,055 in 2022.

The passport applications received for May were also the highest ever recorded since the start of the pandemic.

Of the total number of passport applications received in May this year, 57 per cent were issued passports at the time.

Passport application service standards also vary depending on the method of application, which is typically 10 days for in-person and 20 days for mail.

In the following months of June and July, roughly 77 per cent and 88 per cent of passport applications were issued. The data shows that the significant decrease in passport inventory coincided with the number of overtime hours by the passport processing network.

The last week of June recorded the highest number of overtime hours, with 10,182 hours which included overtime dedicated only to passport processing.

In the last two months of August and September this year, the agency has started processing more passport applications, crediting additional staff and overtime hours

Recent data from Statistics Canada shows that in August, Canadians travelling overseas have more than doubled in August this year compared to the same month last year. The passport applications for August grew almost twice this year, to 265,168 in August this year from just 127,644 last year.

Despite the surge in applications, a record number of passports were issued in August and September this year, Service Canada said, with a significant increase in the number of passports entitled per week.

The week of May 16, 2022, there were 41,350 passports issued, compared to 77,234 the week of October 3, 2022, an increase of 87 per cent.

The agency said it is important to note that not all passport applications received result in the issuance of a passport.

“A significant proportion of mail-in applications result in the file being rejected,” Service Canada said in its statement. “The file could be incomplete as photos do not meet the specifications, the child application does not have the appropriate custody documentation/adoption documents, etc.) or require to follow up with the client.”

The agency expects to receive 4.2 million passport applications during the 2022-2023 fiscal year and has hired 926 new employees for processing passport applications between April 1, 2022, and October 16, 2022, to meet the surge in demand for passports.

During the pandemic, the agency said it had no layoffs. Instead, the passport workforce grew from 1,365 to 2,291 between April 1, 2022, and October 16, 2022. This included 600 new employees hired in the month of May to focus on processing the passport applications.

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Canada’s Denis Shapovalov wins Belgrade Open for his second ATP Tour title

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BELGRADE, Serbia – Canada’s Denis Shapovalov is back in the winner’s circle.

The 25-year-old Shapovalov beat Serbia’s Hamad Medjedovic 6-4, 6-4 in the Belgrade Open final on Saturday.

It’s Shapovalov’s second ATP Tour title after winning the Stockholm Open in 2019. He is the first Canadian to win an ATP Tour-level title this season.

His last appearance in a tournament final was in Vienna in 2022.

Shapovalov missed the second half of last season due to injury and spent most of this year regaining his best level of play.

He came through qualifying in Belgrade and dropped just one set on his way to winning the trophy.

Shapovalov’s best results this season were at ATP 500 events in Washington and Basel, where he reached the quarterfinals.

Medjedovic was playing in his first-ever ATP Tour final.

The 21-year-old, who won the Next Gen ATP Finals presented by PIF title last year, ends 2024 holding a 9-8 tour-level record on the season.

This report by The Canadian Press was first published Nov. 9, 2024.

The Canadian Press. All rights reserved.



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Talks to resume in B.C. port dispute in bid to end multi-day lockout

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VANCOUVER – Contract negotiations resume today in Vancouver in a labour dispute that has paralyzed container cargo shipping at British Columbia’s ports since Monday.

The BC Maritime Employers Association and International Longshore and Warehouse Union Local 514 are scheduled to meet for the next three days in mediated talks to try to break a deadlock in negotiations.

The union, which represents more than 700 longshore supervisors at ports, including Vancouver, Prince Rupert and Nanaimo, has been without a contract since March last year.

The latest talks come after employers locked out workers in response to what it said was “strike activity” by union members.

The start of the lockout was then followed by several days of no engagement between the two parties, prompting federal Labour Minister Steven MacKinnon to speak with leaders on both sides, asking them to restart talks.

MacKinnon had said that the talks were “progressing at an insufficient pace, indicating a concerning absence of urgency from the parties involved” — a sentiment echoed by several business groups across Canada.

In a joint letter, more than 100 organizations, including the Canadian Chamber of Commerce, Business Council of Canada and associations representing industries from automotive and fertilizer to retail and mining, urged the government to do whatever it takes to end the work stoppage.

“While we acknowledge efforts to continue with mediation, parties have not been able to come to a negotiated agreement,” the letter says. “So, the federal government must take decisive action, using every tool at its disposal to resolve this dispute and limit the damage caused by this disruption.

“We simply cannot afford to once again put Canadian businesses at risk, which in turn puts Canadian livelihoods at risk.”

In the meantime, the union says it has filed a complaint to the Canada Industrial Relations Board against the employers, alleging the association threatened to pull existing conditions out of the last contract in direct contact with its members.

“The BCMEA is trying to undermine the union by attempting to turn members against its democratically elected leadership and bargaining committee — despite the fact that the BCMEA knows full well we received a 96 per cent mandate to take job action if needed,” union president Frank Morena said in a statement.

The employers have responded by calling the complaint “another meritless claim,” adding the final offer to the union that includes a 19.2 per cent wage increase over a four-year term remains on the table.

“The final offer has been on the table for over a week and represents a fair and balanced proposal for employees, and if accepted would end this dispute,” the employers’ statement says. “The offer does not require any concessions from the union.”

The union says the offer does not address the key issue of staffing requirement at the terminals as the port introduces more automation to cargo loading and unloading, which could potentially require fewer workers to operate than older systems.

The Port of Vancouver is the largest in Canada and has seen a number of labour disruptions, including two instances involving the rail and grain storage sectors earlier this year.

A 13-day strike by another group of workers at the port last year resulted in the disruption of a significant amount of shipping and trade.

This report by The Canadian Press was first published Nov. 9, 2024.

The Canadian Press. All rights reserved.



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The Royal Canadian Legion turns to Amazon for annual poppy campaign boost

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The Royal Canadian Legion says a new partnership with e-commerce giant Amazon is helping boost its veterans’ fund, and will hopefully expand its donor base in the digital world.

Since the Oct. 25 launch of its Amazon.ca storefront, the legion says it has received nearly 10,000 orders for poppies.

Online shoppers can order lapel poppies on Amazon in exchange for donations or buy items such as “We Remember” lawn signs, Remembrance Day pins and other accessories, with all proceeds going to the legion’s Poppy Trust Fund for Canadian veterans and their families.

Nujma Bond, the legion’s national spokesperson, said the organization sees this move as keeping up with modern purchasing habits.

“As the world around us evolves we have been looking at different ways to distribute poppies and to make it easier for people to access them,” she said in an interview.

“This is definitely a way to reach a wider number of Canadians of all ages. And certainly younger Canadians are much more active on the web, on social media in general, so we’re also engaging in that way.”

Al Plume, a member of a legion branch in Trenton, Ont., said the online store can also help with outreach to veterans who are far from home.

“For veterans that are overseas and are away, (or) can’t get to a store they can order them online, it’s Amazon.” Plume said.

Plume spent 35 years in the military with the Royal Engineers, and retired eight years ago. He said making sure veterans are looked after is his passion.

“I’ve seen the struggles that our veterans have had with Veterans Affairs … and that’s why I got involved, with making sure that the people get to them and help the veterans with their paperwork.”

But the message about the Amazon storefront didn’t appear to reach all of the legion’s locations, with volunteers at Branch 179 on Vancouver’s Commercial Drive saying they hadn’t heard about the online push.

Holly Paddon, the branch’s poppy campaign co-ordinator and bartender, said the Amazon partnership never came up in meetings with other legion volunteers and officials.

“I work at the legion, I work with the Vancouver poppy office and I go to the meetings for the Vancouver poppy campaign — which includes all the legions in Vancouver — and not once has this been mentioned,” she said.

Paddon said the initiative is a great idea, but she would like to have known more about it.

The legion also sells a larger collection of items at poppystore.ca.

This report by The Canadian Press was first published Nov. 9, 2024.

The Canadian Press. All rights reserved.



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