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BC Ferries CEO says company working on ‘customer recovery plan’ after vessel removed – Global News

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A key BC Ferries C-class vessel has been removed from service due to a mechanical issue.

The Coastal Renaissance, which was operating on the Tsawwassen and Duke Point route, has an issue with a motor in the engine.

BC Ferries CEO Nicolas Jimenez said the timeline for the vessel to return to service will be measured in weeks, not days.

Jimenez gave an update on the situation on Friday and said BC Ferries is working on a customer recovery plan.

“We are working with customers who are impacted — we are doing this every day — and we will do this for as long as we need to,” he said. “We have a large team that is working continuously to contact customers and book them on other sailings, refund them and offer them free vouchers for future travel.”


Click to play video: 'BC Ferries vessel out for ‘weeks,’ causing cancellations'

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BC Ferries vessel out for ‘weeks,’ causing cancellations


BC Ferries has been able to add extra capacity on Tuesdays and Wednesdays for the Tsawwassen and Duke Point route.

It also said it’s fully staffed and is working with local police detachments to prevent traffic chaos.

There is also a priority queue with customer care that has been created for those impacted.

Jimenez said the company is not done with new preparations and more actions will be taken in the coming days to address the vessel being out of service and a long weekend approaching in early September. It was not said what those preparations would be, at this time.


Click to play video: 'BC Ferries CEO addresses issues, says crews and ferries ready for long weekend'

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BC Ferries CEO addresses issues, says crews and ferries ready for long weekend


Jimenez said due to the removal of the vessel, more service changes will be announced in the coming hours and days.

“Our goal is to keep the reservation levels, which are around 85 per cent, where they are. Maintain the very small percentage of availability for other customers because we know they have certain needs that can’t be planned for,” Jimenez said.

“(We will) find people additional opportunities take sailings at other times. We are also exploring the potential to provide sailings early in the morning and late at night.”

The C-class ferries have had problems this summer, with the Coastal Celebration needing repairs in a dry dock in July.

“Our Customer Service Centre will contact customers with bookings on these cancelled sailings to let them know if we have space available to fit them on an alternate sailing later in the day, or if their booking must be cancelled,” BC Ferries staff said in an alert. “In the case of a cancellation, we will refund fees and/or fares.”

BC Ferries encourages all passengers to stay up to date by visiting its social media pages and website.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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