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Canada’s visaless entry system crashes, leaving many travellers stranded

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The collapse of the website that processes Canada’s Electronic Travel Authorizations (eTAs) has caused missed flights, stress and financial pain to many travellers trying to reach Canada.

This week, Canada expanded the number of countries eligible for the eTA system, which replaces a full visa requirement for countries whose citizens are considered at lower risk of overstaying. Travellers from these countries pay a $7 Cdn fee and fill out an online application in a process that would normally take just minutes.

“This exciting development means that more individuals from around the world can now embark on unforgettable adventures, explore our diverse landscapes, reunite with family and friends, and immerse themselves in our vibrant culture without the hurdle of visa requirements,” said a statement from Sean Fraser, minister of Immigration, Refugees and Citizenship Canada (IRCC), which oversees the eTA system.

But the immediate effect of the change was the opposite.

A man with dark hair and a beard wearing a white button-down shirt gestures while standing in front of a podium that reads 'visa-free travel' in English and French, as a man and woman wearing suits watch him speak.
Immigration Minister Sean Fraser, flanked by Rechie Valdez, MP for Mississauga, Ont., and Kevin Lamoureux, MP for Winnipeg North, announces the expansion of Canada’s visa-free travel program in the Winnipeg airport on Tuesday. (John Woods/The Canadian Press)

A predictable surge, not predicted

IRCC appears not to have anticipated that adding 13 new countries with a combined population of over a quarter of a billion people would lead to a sudden surge in applications, but that’s what happened.

A spokesperson for IRCC said the biggest spike in applications came from the Philippines.

Servers were overwhelmed and the collapse of the system affected not only applicants from the 13 new countries, but from others that were already in the eTA system.

British citizen Amy Monerawela was scheduled to travel to Toronto with her family from London, England, but they were unable to get through the eTA site.

“We’ve had four people working on it since this morning,” she told CBC News on Friday evening from her London home. “And I mean sat around this table working on it from different devices, with different operating systems and different browsers. None of us are technophobes, we know what we’re doing, and we’ve not been able to crack it.”

A man wearing a suit and a woman wearing a dress sit at a table positioned in front of a painting. They are posing with two young girls wearing matching peach dresses.
Amy Monerawela, together with her husband and two daughters, missed a flight from London, England, to Toronto as a result of the eTA system crashing. She says the missed trip will cost them thousands of dollars. (Submitted by Amy Monerawela)

“We got through to the payment page once, and when we went to put the card details in, it refreshed the page and kicked us out.”

Users reported several different problems with the site, including crashes, freezes and various error messages.

Cancellations come with heavy costs

Monerawela says that between their non-refundable Air Transat flights and a prepaid Airbnb, her family will lose thousands of dollars. They will also miss the chance to see family in Canada for the first time since the pandemic began.

One of their daughters is wheelchair bound and has other medical issues that make travel very difficult, she explained. The family had already paid to forward some medical items their daughter needs to Toronto.

Gabriel Contreras already missed his flight from Spain to visit a sister who lives in Canada. He was refused boarding on the first leg of the trip from Madrid to Amsterdam because of the eTA issue.

He said that even if the problem were fixed tomorrow, he and his travel partner would have to buy two new tickets for 970 euros each. The new flights would end up costing him more than $2,700 Cdn.

“That’s way too much for us,” said Contreras, who noted that since he only has one week off for travel, he’s decided to cancel his visit rather than rebook.

“The whole process has been jarring,” he told CBC News, saying his impression of IRCC was “really bad” and that “We’re a bit mad about the whole thing.”

Contreras says he will try to recover the lost money from travel insurance.

Lack of communication from IRCC, travellers say

Some travellers complained about the lack of communication from IRCC, noting that it had failed to respond to phone calls or tweets.

According to passengers, the eTA site stopped working properly on Thursday. IRCC posted a tweet around noon on Friday acknowledging the problem:

“Online service for eTA applications is currently intermittently available. Please try again later. We appreciate your patience. Travellers are still required to have the appropriate travel documents to travel to or transit through Canada.”

“How can this still be required if it’s impossible to access?” responded one frustrated traveller.

Other responses included: “My 17 year old brother’s eTA hasn’t come back and we fly in 9 hours ?!?!?!?!?! What do we do, such bad customer service – no response from your webform!”

“Because of this my friend was not allowed on his $1,000 USD flight,” wrote another. “We had to cancel all our other flights and plans in Canada, costing us another $500 USD. The Canadian embassy said the online application is the only way. You should have a back-up in case this happened.”

A screen that appears on the eTA application website.
An error screen that appears on the eTA application website. (Government of Canada website)

“The hardship you caused to travellers is immense,” wrote another person. “All the pain just to collect $7.”

Some of the passengers who missed flights said they weren’t even planning to stay in the country, but were merely transiting through Canada on layovers to other destinations such as Australia.

“Embarrassing that you even need a visa to transit through Canada,” one person complained.

‘I think they don’t care’

Some travellers also expressed annoyance to CBC News at IRCC’s unwillingness to waive the $7 fee, allow people to complete the forms on arrival, or offer any kind of alternative that would have saved their travel plans.

“I tried to contact them over the phone,” said Monerawela. “I got sent to a webpage. They haven’t tweeted back to anybody. I think they don’t care, that’s how it feels. They don’t care how this is affecting people’s lives, people’s finances.”

On Friday evening, some passengers attempting to obtain eTAs reported receiving a message in response suggesting repairs might not be coming for days.

A screen that appears on the eTA application website as of Friday night.
A screen that appears on the eTA application website as of Friday night suggests repairs to the system may not be coming for days. (Government of Canada website)

A note explains that IRCC will “perform updates to its online system” from 12 am to 5:30 am on June 13.

“The eTA application will not be available at that time. We apologize for the inconvenience. To apply for an eTA, please return after 5:30 am on June 13.”

CBC News was seeking clarification from IRCC on the precise meaning of that note at the time of publication.

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Whitehead becomes 1st CHL player to verbally commit to playing NCAA hockey

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Braxton Whitehead said Friday he has verbally committed to Arizona State, making him the first member of a Canadian Hockey League team to attempt to play the sport at the Division I U.S. college level since a lawsuit was filed challenging the NCAA’s longstanding ban on players it deems to be professionals.

Whitehead posted on social media he plans to play for the Sun Devils beginning in the 2025-26 season.

An Arizona State spokesperson said the school could not comment on verbal commitments, citing NCAA rules. A message left with the CHL was not immediately returned.

A class-action lawsuit filed Aug. 13 in U.S. District Court in Buffalo, New York, could change the landscape for players from the CHL’s Western Hockey League, Ontario Hockey League and Quebec Maritimes Junior Hockey League. NCAA bylaws consider them professional leagues and bar players from there from the college ranks.

Online court records show the NCAA has not made any response to the lawsuit since it was filed.

“We’re pleased that Arizona State has made this decision, and we’re hopeful that our case will result in many other Division I programs following suit and the NCAA eliminating its ban on CHL players,” Stephen Lagos, one of the lawyers who launched the lawsuit, told The Associated Press in an email.

The lawsuit was filed on behalf of Riley Masterson, of Fort Erie, Ontario, who lost his college eligibility two years ago when, at 16, he appeared in two exhibition games for the OHL’s Windsor Spitfires. And it lists 10 Division 1 hockey programs, which were selected to show they follow the NCAA’s bylaws in barring current or former CHL players.

CHL players receive a stipend of no more than $600 per month for living expenses, which is not considered as income for tax purposes. College players receive scholarships and now can earn money through endorsements and other use of their name, image and likeness (NIL).

The implications of the lawsuit could be far-reaching. If successful, the case could increase competition for college-age talent between North America’s two top producers of NHL draft-eligible players.

“I think that everyone involved in our coaches association is aware of some of the transformational changes that are occurring in collegiate athletics,” Forrest Karr, executive director of American Hockey Coaches Association and Minnesota-Duluth athletic director said last month. “And we are trying to be proactive and trying to learn what we can about those changes.

Karr was not immediately available for comment on Friday.

Earlier this year, Karr established two committees — one each overseeing men’s and women’s hockey — to respond to various questions on eligibility submitted to the group by the NCAA. The men’s committee was scheduled to go over its responses two weeks ago.

Former Minnesota coach and Central Collegiate Hockey Association commissioner Don Lucia said at the time that the lawsuit provides the opportunity for stakeholders to look at the situation.

“I don’t know if it would be necessarily settled through the courts or changes at the NCAA level, but I think the time is certainly fast approaching where some decisions will be made in the near future of what the eligibility will look like for a player that plays in the CHL and NCAA,” Lucia said.

Whitehead, a 20-year-old forward from Alaska who has developed into a point-a-game player, said he plans to play again this season with the Regina Pats of the Western Hockey League.

“The WHL has given me an incredible opportunity to develop as a player, and I couldn’t be more excited,” Whitehead posted on Instagram.

His addition is the latest boon for Arizona State hockey, a program that has blossomed in the desert far from traditional places like Massachusetts, Minnesota and Michigan since entering Division I in 2015. It has already produced NHL talent, including Seattle goaltender Joey Daccord and Josh Doan, the son of longtime Coyotes captain Shane Doan, who now plays for Utah after that team moved from the Phoenix area to Salt Lake City.

___

AP college sports:

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Calgary Flames sign forward Jakob Pelletier to one-year contract

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CALGARY – The Calgary Flames signed winger Jakob Pelletier to a one-year, two-way contract on Friday.

The contract has an average annual value of US$800,000.

Pelletier, a 23-year-old from Quebec City, split last season with the Flames and American Hockey League’s Calgary Wranglers.

He produced one goal and two assists in 13 games with the Flames.

Calgary drafted the five-foot-nine, 170-pound forward in the first round, 26th overall, of the 2019 NHL draft.

Pelletier has four goals and six assists in 37 career NHL games.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.



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Kingston mayor’s call to close care hub after fatal assault ‘misguided’: legal clinic

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A community legal clinic in Kingston, Ont., is denouncing the mayor’s calls to clear an encampment and close a supervised consumption site in the city following a series of alleged assaults that left two people dead and one seriously injured.

Kingston police said they were called to an encampment near a safe injection site on Thursday morning, where they allege a 47-year-old male suspect wielded an edged or blunt weapon and attacked three people. Police said he was arrested after officers negotiated with him for several hours.

The suspect is now facing two counts of second-degree murder and one count of attempted murder.

In a social media post, Kingston Mayor Bryan Paterson said he was “absolutely horrified” by the situation.

“We need to clear the encampment, close this safe injection site and the (Integrated Care Hub) until we can find a better way to support our most vulnerable residents,” he wrote.

The Kingston Community Legal Clinic called Paterson’s comments “premature and misguided” on Friday, arguing that such moves could lead to a rise in overdoses, fewer shelter beds and more homelessness.

In a phone interview, Paterson said the encampment was built around the Integrated Care Hub and safe injection site about three years ago. He said the encampment has created a “dangerous situation” in the area and has frequently been the site of fires, assaults and other public safety concerns.

“We have to find a way to be able to provide the services that people need, being empathetic and compassionate to those struggling with homelessness and mental health and addictions issues,” said Paterson, noting that the safe injection site and Integrated Care Hub are not operated by the city.

“But we cannot turn a blind eye to the very real public safety issues.”

When asked how encampment residents and people who use the services would be supported if the sites were closed, Paterson said the city would work with community partners to “find the best way forward” and introduce short-term and long-term changes.

Keeping the status quo “would be a terrible failure,” he argued.

John Done, executive director of the Kingston Community Legal Clinic, criticized the mayor’s comments and said many of the people residing in the encampment may be particularly vulnerable to overdoses and death. The safe injection site and Integrated Care Hub saves lives, he said.

Taking away those services, he said, would be “irresponsible.”

Done said the legal clinic represented several residents of the encampment when the City of Kingston made a court application last summer to clear the encampment. The court found such an injunction would be unconstitutional, he said.

Done added there’s “no reason” to attach blame while the investigation into Thursday’s attacks is ongoing. The two people who died have been identified as 38-year-old Taylor Wilkinson and 41-year-old John Hood.

“There isn’t going to be a quick, easy solution for the fact of homelessness, drug addictions in Kingston,” Done said. “So I would ask the mayor to do what he’s trained to do, which is to simply pause until we have more information.”

The concern surrounding the safe injection site in Kingston follows a recent shift in Ontario’s approach to the overdose crisis.

Last month, the province announced that it would close 10 supervised consumption sites because they’re too close to schools and daycares, and prohibit any new ones from opening as it moves to an abstinence-based treatment model.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.



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