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Canada’s visaless entry system crashes, leaving many travellers stranded

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The collapse of the website that processes Canada’s Electronic Travel Authorizations (eTAs) has caused missed flights, stress and financial pain to many travellers trying to reach Canada.

This week, Canada expanded the number of countries eligible for the eTA system, which replaces a full visa requirement for countries whose citizens are considered at lower risk of overstaying. Travellers from these countries pay a $7 Cdn fee and fill out an online application in a process that would normally take just minutes.

“This exciting development means that more individuals from around the world can now embark on unforgettable adventures, explore our diverse landscapes, reunite with family and friends, and immerse themselves in our vibrant culture without the hurdle of visa requirements,” said a statement from Sean Fraser, minister of Immigration, Refugees and Citizenship Canada (IRCC), which oversees the eTA system.

But the immediate effect of the change was the opposite.

A man with dark hair and a beard wearing a white button-down shirt gestures while standing in front of a podium that reads 'visa-free travel' in English and French, as a man and woman wearing suits watch him speak.
Immigration Minister Sean Fraser, flanked by Rechie Valdez, MP for Mississauga, Ont., and Kevin Lamoureux, MP for Winnipeg North, announces the expansion of Canada’s visa-free travel program in the Winnipeg airport on Tuesday. (John Woods/The Canadian Press)

A predictable surge, not predicted

IRCC appears not to have anticipated that adding 13 new countries with a combined population of over a quarter of a billion people would lead to a sudden surge in applications, but that’s what happened.

A spokesperson for IRCC said the biggest spike in applications came from the Philippines.

Servers were overwhelmed and the collapse of the system affected not only applicants from the 13 new countries, but from others that were already in the eTA system.

British citizen Amy Monerawela was scheduled to travel to Toronto with her family from London, England, but they were unable to get through the eTA site.

“We’ve had four people working on it since this morning,” she told CBC News on Friday evening from her London home. “And I mean sat around this table working on it from different devices, with different operating systems and different browsers. None of us are technophobes, we know what we’re doing, and we’ve not been able to crack it.”

A man wearing a suit and a woman wearing a dress sit at a table positioned in front of a painting. They are posing with two young girls wearing matching peach dresses.
Amy Monerawela, together with her husband and two daughters, missed a flight from London, England, to Toronto as a result of the eTA system crashing. She says the missed trip will cost them thousands of dollars. (Submitted by Amy Monerawela)

“We got through to the payment page once, and when we went to put the card details in, it refreshed the page and kicked us out.”

Users reported several different problems with the site, including crashes, freezes and various error messages.

Cancellations come with heavy costs

Monerawela says that between their non-refundable Air Transat flights and a prepaid Airbnb, her family will lose thousands of dollars. They will also miss the chance to see family in Canada for the first time since the pandemic began.

One of their daughters is wheelchair bound and has other medical issues that make travel very difficult, she explained. The family had already paid to forward some medical items their daughter needs to Toronto.

Gabriel Contreras already missed his flight from Spain to visit a sister who lives in Canada. He was refused boarding on the first leg of the trip from Madrid to Amsterdam because of the eTA issue.

He said that even if the problem were fixed tomorrow, he and his travel partner would have to buy two new tickets for 970 euros each. The new flights would end up costing him more than $2,700 Cdn.

“That’s way too much for us,” said Contreras, who noted that since he only has one week off for travel, he’s decided to cancel his visit rather than rebook.

“The whole process has been jarring,” he told CBC News, saying his impression of IRCC was “really bad” and that “We’re a bit mad about the whole thing.”

Contreras says he will try to recover the lost money from travel insurance.

Lack of communication from IRCC, travellers say

Some travellers complained about the lack of communication from IRCC, noting that it had failed to respond to phone calls or tweets.

According to passengers, the eTA site stopped working properly on Thursday. IRCC posted a tweet around noon on Friday acknowledging the problem:

“Online service for eTA applications is currently intermittently available. Please try again later. We appreciate your patience. Travellers are still required to have the appropriate travel documents to travel to or transit through Canada.”

“How can this still be required if it’s impossible to access?” responded one frustrated traveller.

Other responses included: “My 17 year old brother’s eTA hasn’t come back and we fly in 9 hours ?!?!?!?!?! What do we do, such bad customer service – no response from your webform!”

“Because of this my friend was not allowed on his $1,000 USD flight,” wrote another. “We had to cancel all our other flights and plans in Canada, costing us another $500 USD. The Canadian embassy said the online application is the only way. You should have a back-up in case this happened.”

A screen that appears on the eTA application website.
An error screen that appears on the eTA application website. (Government of Canada website)

“The hardship you caused to travellers is immense,” wrote another person. “All the pain just to collect $7.”

Some of the passengers who missed flights said they weren’t even planning to stay in the country, but were merely transiting through Canada on layovers to other destinations such as Australia.

“Embarrassing that you even need a visa to transit through Canada,” one person complained.

‘I think they don’t care’

Some travellers also expressed annoyance to CBC News at IRCC’s unwillingness to waive the $7 fee, allow people to complete the forms on arrival, or offer any kind of alternative that would have saved their travel plans.

“I tried to contact them over the phone,” said Monerawela. “I got sent to a webpage. They haven’t tweeted back to anybody. I think they don’t care, that’s how it feels. They don’t care how this is affecting people’s lives, people’s finances.”

On Friday evening, some passengers attempting to obtain eTAs reported receiving a message in response suggesting repairs might not be coming for days.

A screen that appears on the eTA application website as of Friday night.
A screen that appears on the eTA application website as of Friday night suggests repairs to the system may not be coming for days. (Government of Canada website)

A note explains that IRCC will “perform updates to its online system” from 12 am to 5:30 am on June 13.

“The eTA application will not be available at that time. We apologize for the inconvenience. To apply for an eTA, please return after 5:30 am on June 13.”

CBC News was seeking clarification from IRCC on the precise meaning of that note at the time of publication.

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STD epidemic slows as new syphilis and gonorrhea cases fall in US

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NEW YORK (AP) — The U.S. syphilis epidemic slowed dramatically last year, gonorrhea cases fell and chlamydia cases remained below prepandemic levels, according to federal data released Tuesday.

The numbers represented some good news about sexually transmitted diseases, which experienced some alarming increases in past years due to declining condom use, inadequate sex education, and reduced testing and treatment when the COVID-19 pandemic hit.

Last year, cases of the most infectious stages of syphilis fell 10% from the year before — the first substantial decline in more than two decades. Gonorrhea cases dropped 7%, marking a second straight year of decline and bringing the number below what it was in 2019.

“I’m encouraged, and it’s been a long time since I felt that way” about the nation’s epidemic of sexually transmitted infections, said the CDC’s Dr. Jonathan Mermin. “Something is working.”

More than 2.4 million cases of syphilis, gonorrhea and chlamydia were diagnosed and reported last year — 1.6 million cases of chlamydia, 600,000 of gonorrhea, and more than 209,000 of syphilis.

Syphilis is a particular concern. For centuries, it was a common but feared infection that could deform the body and end in death. New cases plummeted in the U.S. starting in the 1940s when infection-fighting antibiotics became widely available, and they trended down for a half century after that. By 2002, however, cases began rising again, with men who have sex with other men being disproportionately affected.

The new report found cases of syphilis in their early, most infectious stages dropped 13% among gay and bisexual men. It was the first such drop since the agency began reporting data for that group in the mid-2000s.

However, there was a 12% increase in the rate of cases of unknown- or later-stage syphilis — a reflection of people infected years ago.

Cases of syphilis in newborns, passed on from infected mothers, also rose. There were nearly 4,000 cases, including 279 stillbirths and infant deaths.

“This means pregnant women are not being tested often enough,” said Dr. Jeffrey Klausner, a professor of medicine at the University of Southern California.

What caused some of the STD trends to improve? Several experts say one contributor is the growing use of an antibiotic as a “morning-after pill.” Studies have shown that taking doxycycline within 72 hours of unprotected sex cuts the risk of developing syphilis, gonorrhea and chlamydia.

In June, the CDC started recommending doxycycline as a morning-after pill, specifically for gay and bisexual men and transgender women who recently had an STD diagnosis. But health departments and organizations in some cities had been giving the pills to people for a couple years.

Some experts believe that the 2022 mpox outbreak — which mainly hit gay and bisexual men — may have had a lingering effect on sexual behavior in 2023, or at least on people’s willingness to get tested when strange sores appeared.

Another factor may have been an increase in the number of health workers testing people for infections, doing contact tracing and connecting people to treatment. Congress gave $1.2 billion to expand the workforce over five years, including $600 million to states, cities and territories that get STD prevention funding from CDC.

Last year had the “most activity with that funding throughout the U.S.,” said David Harvey, executive director of the National Coalition of STD Directors.

However, Congress ended the funds early as a part of last year’s debt ceiling deal, cutting off $400 million. Some people already have lost their jobs, said a spokeswoman for Harvey’s organization.

Still, Harvey said he had reasons for optimism, including the growing use of doxycycline and a push for at-home STD test kits.

Also, there are reasons to think the next presidential administration could get behind STD prevention. In 2019, then-President Donald Trump announced a campaign to “eliminate” the U.S. HIV epidemic by 2030. (Federal health officials later clarified that the actual goal was a huge reduction in new infections — fewer than 3,000 a year.)

There were nearly 32,000 new HIV infections in 2022, the CDC estimates. But a boost in public health funding for HIV could also also help bring down other sexually transmitted infections, experts said.

“When the government puts in resources, puts in money, we see declines in STDs,” Klausner said.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

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World’s largest active volcano Mauna Loa showed telltale warning signs before erupting in 2022

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WASHINGTON (AP) — Scientists can’t know precisely when a volcano is about to erupt, but they can sometimes pick up telltale signs.

That happened two years ago with the world’s largest active volcano. About two months before Mauna Loa spewed rivers of glowing orange molten lava, geologists detected small earthquakes nearby and other signs, and they warned residents on Hawaii‘s Big Island.

Now a study of the volcano’s lava confirms their timeline for when the molten rock below was on the move.

“Volcanoes are tricky because we don’t get to watch directly what’s happening inside – we have to look for other signs,” said Erik Klemetti Gonzalez, a volcano expert at Denison University, who was not involved in the study.

Upswelling ground and increased earthquake activity near the volcano resulted from magma rising from lower levels of Earth’s crust to fill chambers beneath the volcano, said Kendra Lynn, a research geologist at the Hawaiian Volcano Observatory and co-author of a new study in Nature Communications.

When pressure was high enough, the magma broke through brittle surface rock and became lava – and the eruption began in late November 2022. Later, researchers collected samples of volcanic rock for analysis.

The chemical makeup of certain crystals within the lava indicated that around 70 days before the eruption, large quantities of molten rock had moved from around 1.9 miles (3 kilometers) to 3 miles (5 kilometers) under the summit to a mile (2 kilometers) or less beneath, the study found. This matched the timeline the geologists had observed with other signs.

The last time Mauna Loa erupted was in 1984. Most of the U.S. volcanoes that scientists consider to be active are found in Hawaii, Alaska and the West Coast.

Worldwide, around 585 volcanoes are considered active.

Scientists can’t predict eruptions, but they can make a “forecast,” said Ben Andrews, who heads the global volcano program at the Smithsonian Institution and who was not involved in the study.

Andrews compared volcano forecasts to weather forecasts – informed “probabilities” that an event will occur. And better data about the past behavior of specific volcanos can help researchers finetune forecasts of future activity, experts say.

(asterisk)We can look for similar patterns in the future and expect that there’s a higher probability of conditions for an eruption happening,” said Klemetti Gonzalez.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

The Canadian Press. All rights reserved.

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Waymo’s robotaxis now open to anyone who wants a driverless ride in Los Angeles

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Waymo on Tuesday opened its robotaxi service to anyone who wants a ride around Los Angeles, marking another milestone in the evolution of self-driving car technology since the company began as a secret project at Google 15 years ago.

The expansion comes eight months after Waymo began offering rides in Los Angeles to a limited group of passengers chosen from a waiting list that had ballooned to more than 300,000 people. Now, anyone with the Waymo One smartphone app will be able to request a ride around an 80-square-mile (129-square-kilometer) territory spanning the second largest U.S. city.

After Waymo received approval from California regulators to charge for rides 15 months ago, the company initially chose to launch its operations in San Francisco before offering a limited service in Los Angeles.

Before deciding to compete against conventional ride-hailing pioneers Uber and Lyft in California, Waymo unleashed its robotaxis in Phoenix in 2020 and has been steadily extending the reach of its service in that Arizona city ever since.

Driverless rides are proving to be more than just a novelty. Waymo says it now transports more than 50,000 weekly passengers in its robotaxis, a volume of business numbers that helped the company recently raise $5.6 billion from its corporate parent Alphabet and a list of other investors that included venture capital firm Andreesen Horowitz and financial management firm T. Rowe Price.

“Our service has matured quickly and our riders are embracing the many benefits of fully autonomous driving,” Waymo co-CEO Tekedra Mawakana said in a blog post.

Despite its inroads, Waymo is still believed to be losing money. Although Alphabet doesn’t disclose Waymo’s financial results, the robotaxi is a major part of an “Other Bets” division that had suffered an operating loss of $3.3 billion through the first nine months of this year, down from a setback of $4.2 billion at the same time last year.

But Waymo has come a long way since Google began working on self-driving cars in 2009 as part of project “Chauffeur.” Since its 2016 spinoff from Google, Waymo has established itself as the clear leader in a robotaxi industry that’s getting more congested.

Electric auto pioneer Tesla is aiming to launch a rival “Cybercab” service by 2026, although its CEO Elon Musk said he hopes the company can get the required regulatory clearances to operate in Texas and California by next year.

Tesla’s projected timeline for competing against Waymo has been met with skepticism because Musk has made unfulfilled promises about the company’s self-driving car technology for nearly a decade.

Meanwhile, Waymo’s robotaxis have driven more than 20 million fully autonomous miles and provided more than 2 million rides to passengers without encountering a serious accident that resulted in its operations being sidelined.

That safety record is a stark contrast to one of its early rivals, Cruise, a robotaxi service owned by General Motors. Cruise’s California license was suspended last year after one of its driverless cars in San Francisco dragged a jaywalking pedestrian who had been struck by a different car driven by a human.

Cruise is now trying to rebound by joining forces with Uber to make some of its services available next year in U.S. cities that still haven’t been announced. But Waymo also has forged a similar alliance with Uber to dispatch its robotaxi in Atlanta and Austin, Texas next year.

Another robotaxi service, Amazon’s Zoox, is hoping to begin offering driverless rides to the general public in Las Vegas at some point next year before also launching in San Francisco.

The Canadian Press. All rights reserved.

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