Thinking Ahead, the thought leadership lab at the Canada Pension Plan Investment Board (CPP Investments) says that consumer behaviour is a major change with a greater adoption of ecommerce among older consumers.
Not that physical stores are dead with younger consumers keen to head back to malls, albeit to a smaller selection of shops.
These shifts in shopping habits will affect both retailers and mall owners, although this is mainly seen in North America and Europe while Asian consumers are moving towards offline stores.
This year’s focus on health has accelerated a change in how we access healthcare services.
The report calls for greater use of telehealth services, offering consumers the ability to access healthcare remotely. The main concern here, is privacy with consumers wary of providing their personal information online.
