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Limited GO train service running after signal problem disruption, delays still expected

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A GO Transit train sits parked at the Niagara Falls Train Station, Friday, August 26, 2022.
All GO and UP trains are currently impacted by a CN rail outage, the transit agency says. (Tara Walton/The Canadian Press)

GO Transit train service has begun to resume after being halted Tuesday due to a network-wide system failure, but riders should continue to expect delays, Metrolinx says.

The provincial transit agency says the problem was tied to a network-wide Canadian National Railway (CN) system failure affecting all rail corridors.

“As we work with our rail partner to resume regular rail service tonight, we have modified the schedule and are running trains approximately every half hour. Further delays and modifications are expected,” GO Transit said in a post on X, formerly Twitter.

For outbound trains from Union Station on Tuesday night, Metrolinx pointed people to GO Transit’s website. For customers travelling into Union Station, service will be less frequent but should be between 30 to 60 minutes.

Earlier, Metrolinx said: “Trains are very busy, so please consider travel alternatives or travelling later this evening if possible.”

A Metrolinx worker speaking with passengers at Union Station.
Metrolinx agents field questions from people at Union Station Tuesday after a CN network outage left GO Trains unable to operate. (Patrick Morrell/CBC)

UP Express also said its train service has been “modified” because of the CN system failure. It said it would provide updates once it returns to regular service.

“UP Express trains are running every 30 minutes. We thank you for your patience,” the service said on X.

CN apologizes, will review incident

CN’s website also appeared to be offline for a period Tuesday afternoon, but was running again by 4 p.m. In a statement late Tuesday, CN said its internet connectivity has been restored.

“CN would like to apologize for the impact caused by this outage. While there continues to be no indication of a cyber security issue, the cause of the outage remains under investigation,” the company said.

“During the outage, CN worked with GO to temporarily take over their train dispatching responsibilities,” the company said in the statement.

“This allowed for the partial resumption of GO and VIA services. GO Transit has now resumed dispatching their lines and they are working to resume their normal movements. CN will be working with GO to review the incident and put in place processes to avoid further disruptions.”

CN said its customer service portal is working and its own trains did not experience any delays. No data was affected, it said.

Earlier, CN said GO trains, Via trains in and out of Union station, both of which require an internet connection to CN’s services, were affected. EXO trains out of Montreal and Amtrak Trains were not affected.

Via Rail said in its own post on X that trains entering or leaving Union Station will experience delays, and asked passengers to visit its website for updates on their trips.

Passenger’s trip took 3 hours longer than expected

Aarij Anwer, a Muslim chaplain at Western University, said he and a friend got stuck twice while taking a Via train from London to Toronto on Tuesday — once in Oakville and then again in the Humber Bay Park East area in Toronto’s west end.

The train left London at about 10:50 a.m. and was meant to arrive at Union station at 1:10 p.m. By the time it arrived, it was 4:20 p.m. — taking more than three hours longer than scheduled, he said.

As a result of the delays, the two missed meetings with Ontario MPPs and Premier Doug Ford.

“There are worse places to be stuck five hours. But we’d also rather get to our destination and go about our day,” Anwer said in an interview on the train.

Aarij Anwer
Aarij Anwer, a Muslim chaplain at Western University, says his Via Rail trip from London to Toronto took much longer than expected on Tuesday. (CBC)

Via Rail provided customers with water and snacks and issued generic announcements about the delays, he said. The train was also not at capacity, which meant it was comfortable but still frustrating, he added.

“I guess it could have been worse but also not what we expected,” he said.

Anwer said he hoped he and his friend could still make an evening dinner and mixer in Toronto.

Shutdown led to surge pricing on ride-hailing apps

The railway shutdown also appeared to lead to surge pricing on ride-hailing apps like Uber Tuesday afternoon, as demand for alternate routes grew.

The TTC said it was working to add extra subway service on Lines 1 and 2 to help with the afternoon rush.

“We expect heavier-than-normal passenger loads and would advise customers to plan ahead in the event this issue persists,” it said in a statement.

Pearson airport issued a statement Tuesday afternoon, saying it is “closely monitoring” the situation.

“There is currently no impact to our operations, but passengers may need to find an alternative way to get to the airport,” the statement reads.

Yogesh Dahiya, a student, said the shutdown disrupted his schedule. Speaking to CBC News Tuesday afternoon, he said he had been waiting for an hour and half for a train at Bloor GO station and planned to wait another 15 minutes before taking an alternate route on the TTC.

“Being a student, I have to do a lot of work at home,” he said. “It’s all about time.”

Dahiya said he works a part-time job and that managing his time between school, work and home is essential.

Transportation systems should be well prepared for delays and ensure customers have the information they need to plan different ways home.

“It’s very, very difficult for us,” he said.

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Restaurant Brands reports US$357M Q3 net income, down from US$364M a year ago

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TORONTO – Restaurant Brands International Inc. reported net income of US$357 million for its third quarter, down from US$364 million in the same quarter last year.

The company, which keeps its books in U.S. dollars, says its profit amounted to 79 cents US per diluted share for the quarter ended Sept. 30 compared with 79 cents US per diluted share a year earlier.

Revenue for the parent company of Tim Hortons, Burger King, Popeyes and Firehouse Subs, totalled US$2.29 billion, up from US$1.84 billion in the same quarter last year.

Consolidated comparable sales were up 0.3 per cent.

On an adjusted basis, Restaurant Brands says it earned 93 cents US per diluted share in its latest quarter, up from an adjusted profit of 90 cents US per diluted share a year earlier.

The average analyst estimate had been for a profit of 95 cents US per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 5, 2024.

Companies in this story: (TSX:QSR)

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Electric and gas utility Fortis reports $420M Q3 profit, up from $394M a year ago

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ST. JOHN’S, N.L. – Fortis Inc. reported a third-quarter profit of $420 million, up from $394 million in the same quarter last year.

The electric and gas utility says the profit amounted to 85 cents per share for the quarter ended Sept. 30, up from 81 cents per share a year earlier.

Fortis says the increase was driven by rate base growth across its utilities, and strong earnings in Arizona largely reflecting new customer rates at Tucson Electric Power.

Revenue in the quarter totalled $2.77 billion, up from $2.72 billion in the same quarter last year.

On an adjusted basis, Fortis says it earned 85 cents per share in its latest quarter, up from an adjusted profit of 84 cents per share in the third quarter of 2023.

The average analyst estimate had been for a profit of 82 cents per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 5, 2024.

Companies in this story: (TSX:FTS)

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Thomson Reuters reports Q3 profit down from year ago as revenue rises

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TORONTO – Thomson Reuters reported its third-quarter profit fell compared with a year ago as its revenue rose eight per cent.

The company, which keeps its books in U.S. dollars, says it earned US$301 million or 67 cents US per diluted share for the quarter ended Sept. 30. The result compared with a profit of US$367 million or 80 cents US per diluted share in the same quarter a year earlier.

Revenue for the quarter totalled US$1.72 billion, up from US$1.59 billion a year earlier.

In its outlook, Thomson Reuters says it now expects organic revenue growth of 7.0 per cent for its full year, up from earlier expectations for growth of 6.5 per cent.

On an adjusted basis, Thomson Reuters says it earned 80 cents US per share in its latest quarter, down from an adjusted profit of 82 cents US per share in the same quarter last year.

The average analyst estimate had been for a profit of 76 cents US per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 5, 2024.

Companies in this story: (TSX:TRI)

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