Business
What Businesses Need to Know About Dealing with Large Corporate Clients
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It is every business owner’s dream to finally land that large, corporate contract. However, it is only once you have taken on this client that you may realise what a precarious situation you have placed yourself in. After all, if you want your company to grow and thrive, you need to make sure that you are catering to this new customer. If all of this sounds rather overwhelming to you, don’t worry. There are a number of tactics that you can use to ensure that your client’s needs are met, every step of the way:
Make Them a Priority
This should go without saying but it does bear repeating, nonetheless. While you should certainly not ignore your other clients, it is also important to make your larger customers a priority. Keep in mind, these bigger companies often demand more in terms of time and resources. Therefore, if you wait too long to allocate them, you could end up derailing the project.
Instead, from the moment that you take on the client, be aware of what they are going to require. Then, make sure that they can access these resources whenever they need to. This is what will keep the ball moving in the right direction.
Allocate the Right Talent
With larger corporate clients, image is everything. Therefore, they will often judge the entire company based on the people that they are dealing with. This is just one of the reasons that you should always allocate your top talent to handle such customers.
Sending in the right people does have other advantages as well. Remember, not everyone can handle the pressures of dealing with domineering businesses. In addition to selecting people that are good at their jobs, you also need to have someone with the charisma and wit to take on such individuals as well.
Change Your Perspective
If you are only used to dealing with smaller clients, it is natural to imagine that you can handle your new customers in the same manner. Well, you would be mistaken. When taking on such clients, you have to shift your focus and start thinking in a manner in which they are accustomed to.
This includes what requirements and needs they might have regarding the project. At the same time, it could also be about realising that your clients are used to being treated in a different manner. For instance, there is a good chance that they have become accustomed to being carted around in the best business jets. Thus, you will need to meet these standards as well.
Make a Positive Impression
The last point to remember is that you will often have to wow your clients getting a learjet for rent for business trips and such. While this can feel overwhelming at times, remember that you are investing in your reputation. If this client is impressed with the way that you do things, they will be more likely to recommend you to their connections.
Of course, there is no need to go overboard with gestures. At the end of the day, you should be making a profit from these individuals. So, make sure that you don’t go over your budget.
These are the top things to keep in mind when you have landed a larger client and want some insight into how to deal with them.
Increases in the price of gas on P.E.I. have been accelerating over the last few weeks.
Heating oil price down
Increases in the price of gas on P.E.I. have been accelerating over the last few weeks.
The minimum price at the pump for gasoline rose 5.7 cents on Friday to $1.83 per litre.
It was the regular weekly price review from the Island Regulatory and Appeals Commission.
The P.E.I. gas price was also up about a nickel last week, but that did pale in comparison to what happened in Ontario, where media were reporting increases of 14 to 17 cents overnight.
Ontario prices fell in the following days. There were no unscheduled changes on P.E.I., and recent increases in both provinces are now about the same.
The price of gas on P.E.I. had been rising relatively slowly through the first three months of the year, up 13.8 cents from Jan. 1 to April 1. But it is up almost exactly the same amount in the last three weeks.
The maximum price of heating oil was down Friday, dropping 4.2 cents to $1.30 per litre.
The price of diesel was unchanged at $1.86.
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On Thursday, Aamjiwnaang First Nation Chief Chris Plain declared a state of emergency, “…due to the ongoing and excessive discharge of the chemical compound benzene from INEOS Styrolution’s facility.”
Aamjiwnaang defined emergency as, “…a situation that by its nature affects the health, safety, welfare, and property of a community and requires a prompt, controlled, and coordinated response by one or more agencies.”
As previously reported by CTV News, a halt in production at INEOS Styrolution on Tashmoo Avenue in south Sarnia didn’t happen until several people fell ill and an order from the province was issued.
The provincial order given last Thursday gave the company one week to create a plan to address benzene levels.
Community member and environmental activist Ada Lockridge said benzene levels from INEOS were found to be 22 times higher than Ontario’s ambient air quality criteria.
On Monday, INEOS Styrolution provided a brief statement to CTV News, saying the health and safety of employees and the community is paramount, and that it’s shutting down temporarily to address a “mechanical issue.”
Aamjiwnaang First Nation said declaring this state of emergency will assist them in their preparedness and ensures adequate resources in the event further action is required.
The council said if you or your family is feeling unsafe, contact Ashley Jackson at 519-328-6653 for help finding other accommodations.
Aamjiwnaang First Nation said more information will be released as it becomes available.
Aamjiwnaang First Nation Chief Chris Plain declared a state of emergency on April 25, 2024, due to the high amounts of benzene found in Sarnia. (Source: Aamjiwnaang First Nation/Facebook)
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Canada’s largest airline has apologized to a prominent First Nations chief after her ceremonial headdress was removed from the plane’s cabin, wrapped in a plastic bag and moved to the baggage hold.
Cindy Woodhouse Nepinak, national chief of the assembly of First Nations, was flying domestically on Wednesday when she said her headdress was taken by airline staff.
“Air Canada needs a protocol for First Peoples so that we are not harassed for our sacred items,” she wrote on Facebook, posting images of staff removing the headdress from the cabin of the plane. “Our headdresses don’t belong in garbage bags by airlines,” she added. “Thank you to the kind Canadians on the plane who stuck up for me and tried to help.”
Air Canada said in a statement it had reached out to Woodhouse Nepinak to “better understand and apologize” for the incident, adding that the company “understands the importance of accommodating customers with items and symbols of sacred cultural significance”.
Woodhouse Nepinak, who previous served as regional chief of Manitoba’s Assembly of First Nations, received the headdress during a ceremony by the Blackfoot Confederacy of the Piikani Nation in Alberta.
It was transferred to her in recognition of her national leadership and work on a settlement on Indigenous child welfare, the Assembly of First Nations said in a statement. The AFN added that the eagle feathers that make up her headdress have been “blessed to help support leadership in their travels and challenges”.
Politicians swiftly condemned Air Canada’s actions, with Canada’s former justice minister David Lametti calling the incident “shameful” and “ridiculous”.
“It can’t simply be placed in checked luggage,” he said in statement.
“I have been on numerous flights where larger pieces of ordinary luggage were placed safely in the cabin. Their refusal in this case is simply shocking.”
Alvin Fiddler, grand chief of Nishnawbe Aski Nation described the incident as “shameful” and called on the country’s flagship carrier to “ensure all members of your team are aware and follow all protocols on handling sacred items”.
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