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Canada’s public service is stuck in ‘analog’ and the world ‘has moved on’: Former clerk

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The public service is not keeping pace with Canadians’ needs in a digital world, says the woman who used to lead it.

“The public service is still working in what I would describe as kind of analog ways and the world has moved on,” former clerk of the Privy Council Janice Charette, told Rosemary Barton Live in an interview airing Sunday.

“You can make a dinner reservation, you can book a cruise, you can move money in and out of your bank account, transfer between the two of us — it’s remarkable the things you can do in a digital world and the public service, and our service delivery infrastructure has not kept up with that.”

It’s a gap that Charette said was on display when the public service couldn’t deliver services such as passports once COVID-19 restrictions were lifted.

“In all humility, we know we have to do a better job there,” she said.

Proud of initial pandemic response

Charette, who refers to her job as being “steward of one of the most important institutions in our democracy,” retired Friday after nearly 40 years in the service, including stints as clerk for prime ministers Stephen Harper and Justin Trudeau.

Reflecting on her tenure, Charette said she’s proud of the way the public service jumped into action during the onset of the COVID-19 pandemic, spending billions to support people and businesses.

“One of the things I completely believe about public service is that in a crisis we can be magnificent,” she said.

“Decisions had to move quickly, benefits had to move quickly … and the challenge is, how do you maintain that going forward?”

As the lockdowns lifted, services lagged and frustrations grew.

Outgoing clerk of the Privy Council gestures as she speaks to CBC host Rosemary Barton. Both women are sitting in chars in front of a large bookshelf.
Outgoing clerk of the Privy Council Janice Charette speaks to CBC host Rosemary Barton. (Jean-Francois Benoit/CBC)

The government was put on the defensive last year when passport offices were overwhelmed by a surge of applications.

The immigration department was also caught on its back foot by demand. At one point last year more than 2.4 million applications were stuck waiting for processing.

“I think in the public service maybe we underestimated how quickly people were going to want to return to their lives, how quickly they were gonna want to travel and have their passports, and how quickly we were gonna start the immigration system, how much people were going to want to move,” Charette said.

“This was not the best of times for the public service because we underestimated that ramp-up.”

Charette defends outside contracts

Another issue for her successor, John Hannaford, will be how to handle procuring outside consultations.

The auditor general is reviewing the millions of dollars worth of contracts the federal government awarded to management consulting firm McKinsey & Company following news reports.

Charette said she believes there are times when it makes sense to bring in outside experts.

“The public service is not and never should be seen as a source of all knowledge,” she said.

“There are many cases where, whether it’s something which is a temporary need or a specialized kind of need, that we don’t want to build it inside the public service. It’s actually more economical and more efficient and maybe better for the public that we actually go out and get external expertise.”

Besides being the head of the public service, the clerk acts as the deputy minister to the prime minister and secretary to the cabinet.

“I have had the honour of sitting in the cabinet room for some of the most fascinating conversations about issues that really matter to Canadians,” Charette told Barton.

That would have included the tense discussions in February 2022 around whether or not the government should invoke the Emergencies Act.

Didn’t want to be ‘intimidated’ by Emergencies Act decision

As clerk, Charette recommended the government use the never-before-used law to clear anti-public health measure protests that had gridlocked downtown Ottawa for nearly a month.

That decision thrust her into the spotlight when she was later called to testify at the Public Order Emergency Commission last fall and defended her rationale.

While Commissioner Paul Rouleau ultimately ruled that the federal government met the threshold needed to invoke the Emergencies Act, the government’s decision remains polarizing for many across the country.

WATCH | Charette defends advice at Emergencies Act inquiry 

 

Clerk of the Privy Council discusses her advice to the prime minister about the Emergencies Act

 

Janice Charette told the Emergencies Act inquiry that there is a broader definition of a threat of violence than the one identified by CSIS, and it was this broader definition that led to her recommending the PM invoke the Emergencies Act.

Charette said she couldn’t let the unprecedented use of the act scare her and other decision-makers away from using it if it was needed.

“I remember very much thinking we have never used this piece of legislation, so implicit in that is you’re going to make history, but you also don’t want to be intimidated by that either,” she said.

“The public service is known for being risk-averse. You don’t want to bring a bias, ‘Oh my gosh, it’s such a big thing. Oh, maybe we shouldn’t do it.’ Is it the right instrument at the right time with all the right protections around it?”

Charette said many protesters had “totally legitimate questions.”

“There’s only so long you can kind of hold people back. Then there’s like, OK, well, what about me? What about my interest in my family’s interest?” she said.

“The concern for me was this other element that we saw creeping into it and it almost felt like there some taking advantage of what was a widespread protest, a widespread debate going on, by people who had a different point to make.”

 

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With grief lingering, Blue Jackets GM Waddell places focus on hockey in wake of Gaudreau’s death

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BUFFALO, N.Y. (AP) — Hearing the familiar sounds of clacking sticks and pucks banging off the boards and glass while watching Columbus Blue Jackets prospects from the stands of a cold rink on a warm late-summer afternoon was not enough to wash away the lingering residuals of grief for Don Waddell on Saturday.

That, the Blue Jackets’ general manager acknowledged, will take more time than anyone can guess — weeks, months, perhaps an entire season and beyond.

What mattered is how spending the weekend attending the Sabres Prospects Challenge represented a start to what Waddell called among the first steps in refocusing on hockey and the future in the aftermath of the deaths of Columbus star Johnny Gaudreau and his brother, Matthew, who were struck by a suspected drunken driver while riding bicycles on Aug 29.

“We got to play hockey,” Waddell said. “We’re not going to forget about Johnny and his family, the Gaudreau family.”

He then reflected on the speech Johnny Gaudreau’s wife, Meredith, made during the brothers’ funeral on Monday, by urging those in mourning to move forward as she will while focusing on raising their children.

“Everybody knows that Johnny wants them to play hockey,” Waddell said. “And everybody’s rallying around that.”

The resumption of hockey in Columbus began last week, when most Blue Jackets players returned to their facility to be together and lean on each other at the urging of Waddell and team captain Boone Jenner. And it will continue on Thursday, when the team opens training camp, exactly three weeks since the Gaudreaus were killed.

“Tragic. Senseless. But now we got to focus on trying to get our team ready to play hockey this year,” Waddell said. “We all mourn and heal differently, but I think as a team being together like that is going to be critical for them to get moving forward.”

Tragedy is no stranger to Waddell or the Blue Jackets.

Waddell was general manager of the then-Atlanta Thrashers in 2003 when Dany Heatley lost control of his car and struck a wall, with the crash killing passenger and teammate Dan Snyder. In 2021, Blue Jackets goalie Matiss Kivlenieks died during a July Fourth fireworks accident.

Waddell placed the emphasis on himself and coach Dean Evason — both newcomers to Columbus this offseason — to guide the team through what will be an emotional season.

“Now, do I think there’s going to be some dark days? I won’t be surprised,” Waddell said.

Reminders of the Gaudreaus’ deaths remain apparent, and reflected in Buffalo on Friday night. A moment of silence was held in tribute to the brothers before the opening faceoff of a game between the Blue Jackets and Sabres.

Afterward, Columbus prospect Gavin Brindley recalled the times he spent with Johnny Gaudreau in Columbus and as teammates representing the United States at the world hockey championships in the Czech Republic in May.

“He was one of the biggest mentors for me at the world championships,” Brindley said. “I couldn’t tell you how many times we hung out with Meredith, pictures on my phone. It’s just so hard to look back and see that kind of stuff.”

The NHL and NHL Players’ Association are providing the Blue Jackets help in the form of grief counseling, crowd security at vigils and addressing hockey issues, such as potentially altering the league’s salary cap rules to provide Columbus relief from having to reach the NHL minimum payroll because of the void left by Gaudreau’s contract.

“The Blue Jackets, I don’t think anybody’s focused from an organizational standpoint, from a hockey standpoint as to what comes next, because I think everybody’s still in shock,” NHL Commissioner Gary Bettman told The Associated Press last week. “I don’t think anybody’s focused right now other than on the grieving part, which is understandable.”

Much of the burden has fallen to Waddell, who has been in discussions with the NHL and the NHLPA and dealing with outreach programs with the Blue Jackets’ partner OhioHealth, while also overseeing preparations for training camp and gauging his prospects in Buffalo.

There’s also his roster to attend to, which he said has two openings at forward, one involving Justin Danforth, who may miss the start of the season because of a wrist injury. Waddell didn’t have to mention the second opening.

Tiring and emotional as it’s been, Waddell found comfort being in his element, a rink, and looking ahead to the start of training camp.

“The guys are in really good shape. We’ve done a lot of testing already and they’re eager to get going,” Waddell said. “We have a reason to play for. And we’ll make the best of it.”

The Blue Jackets later Sunday signed veteran winger James van Riemsdyk to a one-year contract worth $900,000.

“James van Riemsdyk has been a very consistent, productive player throughout his career,” Waddell said. “Bringing him to Columbus will not only provide depth to our group up front, but also valuable leadership and another veteran presence in our dressing room.”

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AP Hockey Writer Stephen Whyno in New York contributed to this report.

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PSG says defender Nuno Mendes target of racial abuse after a French league game

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PARIS (AP) — Paris Saint-Germain defender Nuno Mendes was the target of abusive and racist comments on social media after a French league game.

The club condemned the abuse and expressed its “full support” Sunday for the Portugal left back, who was targeted following PSG’s 3-1 win against Brest on Saturday.

Mendes, who is Black, shared on his Instagram account a racist message he received.

During the match, Mendes brought down Ludovic Ajorque in the box for a penalty that Romain Del Castillo converted to give Brest the lead.

“Paris Saint-Germain doesn’t tolerate racism, antisemitism or any other form of discrimination,” the club said. “The racial insults directed at Nuno Mendes are totally unacceptable … we are working with the relevant authorities and associations to ensure those responsible are held accountable for their actions.”

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Slovenia’s Tadej Pogacar wins Grand Prix Cycliste de Montreal

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MONTREAL – Tadej Pogacar was so dominant on Sunday, Canada’s Michael Woods called it a race for second.

Pogacar, a three-time Tour de France champion from Slovenia, pedalled to a resounding victory at the Grand Prix Cycliste de Montreal.

The UAE Team Emirates leader crossed the finish line 24 seconds ahead of Spain’s Pello Bilbao of Bahrain — Victorious to win the demanding 209.1-kilometre race on a sunny, 28 C day in Montreal. France’s Julian Alaphilippe of Soudal Quick-Step was third.

“He’s the greatest rider of all time, he’s a formidable opponent,” said Woods, who finished 45 seconds behind the leader in eighth. “If you’re not at your very, very best, then you can forget racing with him, and today was kind of representative of that.

“He’s at such a different level that if you follow him, it can be lights out.”

Pogacar slowed down before the last turn to celebrate with the crowd, high-five fans on Avenue du Parc and cruise past the finish line with his arms in the air after more than five hours on the bike.

The 25-year-old joined Belgium’s Greg Van Avermaet as the only multi-time winners in Montreal after claiming the race in 2022. He also redeemed a seventh-place finish at the Quebec City Grand Prix on Friday.

“I was disappointed, because I had such good legs that I didn’t do better than seventh,” Pogacar said. “To bounce back after seventh to victory here, it’s just an incredible feeling.”

It’s Pogacar’s latest win in a dominant year that includes victories at the Tour de France and Giro d’Italia.

Ottawa’s Woods (Israel Premier-Tech) tied a career-best in front of the home crowd in Montreal, but hoped for more after claiming a stage at the Spanish Vuelta two weeks ago.

“I wanted a better result,” the 37-year-old rider said. “My goal was a podium, but at the same time I’m happy with the performance. In bike racing, you can’t always get the result you want and I felt like I raced really well, I animated the race, I felt like I was up there.”

Pogacar completed the 17 climbs up and down Mount Royal near downtown in five hours 28 minutes 15 seconds.

He made his move with 23.3 kilometres to go, leaving the peloton in his dust as he pedalled into the lead — one he never relinquished.

Bilbao, Alaphilippe, Alex Aranburu (Movistar Team) and Bart Lemmen (Visma–Lease) chased in a group behind him, with Bilbao ultimately separating himself from the pack. But he never came close to catching Pogacar, who built a 35-second lead with one lap left to go.

“It was still a really hard race today, but the team was on point,” Pogacar said. “We did really how we planned, and the race situation was good for us. We make it hard in the last final laps, and they set me up for a (takeover) two laps to go, and it was all perfect.”

Ottawa’s Derek Gee, who placed ninth in this year’s Tour de France, finished 48th in Montreal, and called it a “hard day” in the heat.

“I think everyone knows when you see Tadej on the start line that it’s just going to be full gas,” Gee said.

Israel Premier-Tech teammate Hugo Houle of Sainte-Perpétue, Que., was 51st.

Houle said he heard Pogacar inform his teammates on the radio that he was ready to attack with two laps left in the race.

“I said then, well, clearly it’s over for me,” Houle said. “You see, cycling isn’t that complicated.”

Australia’s Michael Matthews won the Quebec City GP for a record third time on Friday, but did not finish in Montreal. The two races are the only North American events on the UCI World Tour.

Michael Leonard of Oakville, Ont., and Gil Gelders and Dries De Bondt of Belgium broke away from the peloton during the second lap. Leonard led the majority of the race before losing pace with 45 kilometres to go.

Only 89 of 169 riders from 24 teams — including the Canadian national team — completed the gruelling race that features 4,573 metres in total altitude.

Next up, the riders will head to the world championships in Zurich, Switzerland from Sept. 21 to 29.

Pogacar will try to join Eddy Merckx (1974) and Stephen Roche (1987) as the only men to win three major titles in a season — known as the Triple Crown.

“Today gave me a lot of confidence, motivation,” Pogacar said. “I think we are ready for world championships.”

This report by The Canadian Press was first published Sept. 15, 2024.



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