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Thank you to Amazon customers, employees, and selling partners for a record-breaking holiday season – Canada NewsWire

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Amazon’s record-breaking holiday season with our biggest ever customer savings, small business growth, and community giving helped make the holiday season a little bit brighter

SEATTLE, Dec. 28, 2020 /CNW/ – Throughout this challenging year, Amazon helped safely deliver much-needed smiles around the globe. The company invested billions of dollars to help small and medium-sized businesses continue to grow and to help keep employees safe and deliver products to customers—including more than $2.5 billion in bonus pay to frontline workers. Amazon also donated millions of items this holiday through product and monetary donations to thousands of charitable organizations worldwide.

“Amazonians around the world have truly shown what it means to be customer-centric and support our communities this year,” said Jeff Wilke, CEO Worldwide Consumer. “When our customers—including healthcare workers on the front lines—most needed essential supplies, our teams and partners went above and beyond to stock and deliver those items. And when customers needed a little extra holiday cheer, millions of employees and partners worked together to deliver more savings and holiday gifts than ever before. We couldn’t be prouder of, or more thankful for our teams around the world.”

As the year comes to a close, here’s a look back at how Amazonians and our partners were able to deliver smiles to communities, small businesses, employees, and customers like never before this holiday season and throughout 2020.

Communities. Amazon helped support communities in dozens of countries across the globe this holiday season and throughout 2020—partnering with local organizations to provide meals to underserved families and vulnerable seniors, and providing disaster relief support, emergency aid items, and millions of dollars in product and monetary donations to schools and toy drives.

  • Amazon donated to thousands of charities worldwide this holiday season, including over a million dollars in monetary and product donations to charities across Canada, including $60,000 to CP24 CHUM Christmas WISH and $15,000 in gift cards to CTV’s Toy Mountain.
  • As part of Amazon’s longstanding pledge to help end child hunger, in October Amazon Canada announced a new multi-year commitment to Breakfast Club of Canada. In addition to a $500,000 donation for the 2020 holiday season, which provided over 300,000 breakfasts to Canadian youth this year, Amazon Canada announced it will donate more than $250,000 per year to help Breakfast Club of Canada distribute an additional 155,000 breakfasts annually.
  • Amazon also made a $250,000 donation to five Canadian charities addressing hunger and the well-being of underserved children and families impacted by COVID-19, as part of its longstanding commitment to Right Now Needs. Building on this initial commitment, Amazon Canada launched an employee donation match campaign in Canada over October and November, matching 100% of employee donations, up to $10,000 per employee, to True North Aid, Backpack Buddies, Breakfast Club of Canada, Daily Bread Food Bank Toronto and Food Banks of Quebec.
  • With the help of Toronto Maple Leafs Alternate Captain Mitch Marner, singer and songwriter Alanis Morissette, Amazon Canada employees and customers, thousands of gift cards, toys, books, electronics, supplies and more were purchased from wish lists created by Canadian charities across Canada at amazon.ca/deliveringsmiles, including Big Brothers Big Sisters, Connected North, Inuuqatigiit, Arctic Children and Youth Foundation – Umingmak Centre, and many of the charities already mentioned above.
  • See how Amazon gave back around the world via our virtual map here.

Small and medium-sized businesses. Amazon continued to support small and medium-sized businesses throughout the pandemic, investing more than $18 billion to help independent businesses grow their sales on Amazon this year. Additionally, we expanded our commitment to help small businesses during the COVID-19 pandemic and beyond, spending more than $100 million on new promotional activities to help small businesses connect with customers beginning with Prime Day and continuing through the holiday season. Amazon Canada also designed new ways for small businesses to reach customers with a dedicated support small storefront (amazon.ca/supportsmall), encouraging customers to shop small businesses by region or category, and allowing customers to meet the business owners.

  • This holiday season has been the best ever for independent businesses selling on Amazon—nearly all of which are small and medium-sized businesses—with worldwide sales growing over 50% compared to the same time period in 2019.
  • During the holiday season, American small and medium-sized businesses sold nearly 1 billion products in Amazon’s store.
  • This year, Amazon launched more than 250 tools and services to help sellers manage and grow their businesses.
  • In 2020, Amazon hosted over 1,000 educational events for small and medium-sized businesses around the world, with more than 150,000 attendees, through programs like Amazon Small Business Academy.
  • Since the start of the pandemic, we’ve absorbed more than $5 billion in operational costs on behalf of independent businesses selling in Amazon’s store, most of which are small and medium-sized businesses, and expect to invest billions more through 2021. In 2020, Amazon has provided more than $1 billion in AWS credits worldwide to help early-stage startups accelerate their growth and development.

Employees. Amazon is a great place to work, with highly competitive pay, benefits from day one, and training programs for in-demand jobs. We prioritize the safety and health of employees above all else, and we invested more than $10 billion to help keep employees safe and deliver products to customers throughout 2020. We implemented more than 150 significant process enhancements, from deep cleaning of our facilities to processes that allow for effective social distancing, and more.

  • Amazon has hired more than 400,000 full- and part-time employees worldwide in 2020, and we continue to hire. To continue delivering for our customers throughout the holiday season, we’ve also hired more than 100,000 additional seasonal employees in the U.S. and Canada.
  • Amazon Delivery Service Partners have hired 75,000 new drivers since February to help ensure we could deliver for our customers.
  • Amazon invested $2.5 billion in front-line employee bonuses and incentives this year, including a recent $500 million special holiday bonus.
  • Our employees embrace customer obsession and passion for invention, and they see Amazon as a great place to develop their careers. This year alone, more than 30,000 people have participated in our Career Choice program since we launched this initiative, which pre-pays up to 95% of tuition and fees towards a certificate or diploma in fields of study that help employees transition into higher-paying, in-demand jobs available in their communities.
  • Amazon has step-changed its operations to keep its associates safe and purchased items like masks, hand sanitizer, thermal cameras, thermometers, sanitizing wipes, gloves, additional handwashing stations, and adding disinfectant spraying in buildings, barriers and more. Some of the precise numbers so far include 5 million masks, 43 million disinfectant wipes, almost 1.5 million ounces of disinfectant spray, 5 million ounces of hand sanitizer, and 4.5 million gloves.

Customers. Amazon delivered billions of items to customers around the world this holiday season, added even more ways for customers to receive their holiday items, provided useful tips to make the holidays bright, and helped customers stay connected with loved ones.

  • More than 1.5 billion toys, home products, beauty and personal care products, and electronics were delivered worldwide this holiday.
  • Some of the best-selling items included ThinkFun Gravity Maze Marble Run Brain Game, Lite-Brite Ultimate Classic Retro Toy, Jenga Classic Game, Just Dance 2021 – Nintendo Switch Standard Edition, Sengled Smart LED Light Bulb, all-new Fire TV Stick with Alexa Voice Remote, Revlon One-Step Hair Dryer, and Neutrogena Cleansing Face Wipes.
  • While customers couldn’t always be together this year, they used Alexa video calling to connect with each other twice as many times this holiday season compared to last year.
  • Customers kept their homes merry and bright, asking Alexa tens of millions of times to help illuminate holiday lighting this season – that’s equal to more than once every second.
  • A moment of peace was much needed by many customers this holiday season—outside of holiday music, customers played more than 1.5 times the amount of “meditation” music on Alexa-enabled devices compared to the same period last year.
  • Alexa helped tens of millions of customers find the perfect gift for everyone on their list this year by providing gift suggestions and helping customers to make and share lists, add items to carts and make purchases.
  • Families loved to gather together and enjoy holiday entertainment on Fire TV. This year, some of the most popular holiday movie titles requested through Alexa on Fire TV included newer classics such as Elf and The Christmas Chronicles, along with favourites like Home Alone and The Grinch.
  • Kids loved learning with Amazon Kids+ this holiday season – they spent tens of millions of hours with educational content and read so many books that if they were laid end to end, the books would reach all the way from Seattle to the North Pole and back.

From all of us at Amazon, thank you to those who have helped us get through the events of this year. Thank you to the many organizations that we partnered with to reach those most in need. Thank you to customers for continuing to trust us to deliver the items you want and need and to keep you safe and entertained at home. Thank you to the small and medium-sized businesses who pivoted in this unprecedented year to reach new customers stuck at home. And importantly, thank you to our fellow Amazonians who worked throughout the year to deliver essential supplies, as well as the must-have items that keep the holidays bright.

*This post includes forward-looking statements reflective of Amazon’s operations as of December 27, 2020, however, it is not possible to determine the ultimate impact on our operations for the entire holiday season or fourth quarter, or whether other currently unanticipated direct or indirect consequences of the pandemic are reasonably likely to materially affect our operations.

About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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