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Transport minister says Ottawa will be accountable on travel debacle that unfolded over the holidays

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travel debacle

Federal Transport Minister Omar Alghabra said Thursday the Liberal government is “not hiding” from the travel debacle that unfolded over the holidays.

The minister is the latest witness to appear during marathon hearings Thursday in front of the House of Commons transport committee.

Members of Parliament are probing what went wrong in the days before and after Christmas, when thousands of Canadians saw their flights cancelled or delayed and hundreds found themselves stranded abroad.

Alghabra said the winter storm that swept across most of the country and triggered the widespread disruptions did not lead to failures on the part of government agencies in charge of customs and airport security screening, or long security line-ups such as those seen at Canada’s largest airport last summer.

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But he vowed that the federal Liberals would hold themselves accountable on the file.

“I want to tell you that our government is not hiding,” Alghabra said.

“We are going to assume our responsibilities and the industry must assume theirs.”

He said the biggest issue over the holidays was that passengers felt left in the dark when airlines delayed or cancelled their trips.

Earlier in the day, executives from Sunwing Airlines, WestJet and Air Canada offered a mix of explanation and apology for what transpired over the holidays, as they laid the blame for the chaos on Mother Nature.

Committee members directed many of their queries at Sunwing, the vacation airline that left hundreds of Canadians stranded in Mexico when their flights home were cancelled.

Airline president Len Corrado opened his remarks to the committee with an apology.

“We failed to deliver to the level that we had expected and that Canadians had expected from us over this holiday season,” he said.

Corrado added that winter storms caused massive delays at airports in Quebec and Ontario and shut down Vancouver’s airport almost completely.

Sunwing drew further ire for announcing on Dec. 29 it was cancelling all flights out of Saskatchewan until early February.

Corrado said Thursday that that was because the airline’s application to bring 63 foreign temporary pilots on board for the winter was denied, leaving it unable to staff all its flights.

The company first learned its application had failed around Dec. 9 and tried to find contingencies before announcing the cancellations on Dec. 29, the committee heard.

Liberal MP Pam Damoff said Sunwing should not have booked passengers on flights without confirmed plans to have them properly staffed.

Andrew Dawson, president of tour operations for Sunwing Travel Group, said it has so far received 7,000 complaints about issues during the holiday travel season.

The subject of the complaints ranged from cancelled flights to passengers trying to recoup costs they incurred out of pocket, MPs heard.

Stranded passengers in Mexico told media they were shuffled between hotels and struggled to get answers from the airline about when they might be able to get home.

And in calling for the transport committee to probe the holiday travel debacle, MPs said they were hearing from passengers stuck in airports around the country who couldn’t get answers from their airlines about when they would be rebooked.

Representatives from Air Canada and WestJet told MPs that they did their best to brace for a busy holiday season, but had to grapple with the arrival of a winter storm that hammered airports.

WestJet vice-president Andrew Gibbons, who oversees external affairs, said the holiday problems showed the airline it must communicate better with its passengers.

“We have heard you and others and from our guests, specifically, that our guest communication was lacking. So we’re going to do a better job of that,” Gibbons said.

Gibbons pushed back against MPs’ assertions that the holiday travel headaches Canadians experienced is reason to strengthen existing air passenger protection regulations. Under those regulations, passengers can seek compensation from airlines when flights are delayed or cancelled.

During his testimony, Alghabra reiterated that he plans to beef up those rules with new legislation that could come as soon as this spring.

Federal Conservatives and New Democrats agree the rules must change, including to force airlines to compensate passengers automatically rather than travellers having to file a complaint when their flight is delayed or cancelled.

“We do not believe the priority right now should be additional penalties on the only group that has any accountability and regulations that govern it,” Gibbons said. “It should be to apply it equally to everyone as the top priority.”

“This is not about blame game. It is simply about improving the system overall,” he added.

NDP MP Taylor Bachrach pressed Air Canada officials to explain how passengers ended up stuck on the tarmac at Vancouver’s airport for more than 11 hours.

Kevin O’Connor, Air Canada’s vice-president of systems operations control, said they did not have a safe way to allow passengers a chance to disembark.

“The airport could not keep up with proper apron clearing. Employees could not tow aircraft. We could not disembark using air stairs onto an open surface and transport the passengers to the terminal. All these were explored, all these questions were asked,” O’Connor said.

“Nobody wanted us to have customers on board for 11 hours or any time of a lengthy delay.”

Vancouver Airport Authority President Tamara Vrooman said the airport did not receive a request from the airline to bring food or water to passengers on board, and said the airline’s top request was to gain access to a gate.

This report by The Canadian Press was first published Jan. 12, 2023.

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Peel police chief met Sri Lankan officer a court says ‘participated’ in torture – Global News

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The head of one of Canada’s largest police forces met with a Sri Lankan inspector general of police who two weeks earlier had been found by the South Asian country’s highest court to have “participated in the torture” of an arrested man.

Photos published by Sri Lankan media, including the Ceylon Today, an English-language daily newspaper, show Peel Regional Police Chief Nishan Duraiappah in uniform posing alongside senior Sri Lankan officers on Dec. 29, 2023 at police headquarters in the capital Colombo – a visit a Peel police spokesperson says Global Affairs Canada and the RCMP had been made aware of ahead of time.

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One of the law enforcement officials in the photos was the inspector-general of Sri Lankan police, Deshabandu Tennakoon, who earlier that month was ordered to pay compensation for taking part in “mercilessly” beating a man.


Peel Regional Police Chief Nishan Duraiappah signs a guestbook at Sri Lankan police headquarters in Colombo, as the country’s inspector general Deshabandu Tennakoon stands behind him. Sri Lanka’s Supreme Court found he took part in the torture of an arrested man. (Credit: Ceylon Today).


Ceylon Today

On Dec. 14, 2023, Sri Lanka’s Supreme Court ruled Tennakoon was involved in the brutal arrest of a man suspected of theft, holding him in what the court called the “torture chamber” of the police station for more than 24 hours, striking and suffocating him, and rubbing chili powder on his genitals.

Dr. Thusiyan Nandakumar, a physician who also runs the London, U.K.-based outlet the Tamil Guardian, called it a “stain on Canada’s reputation.”

“To see someone of (Duraiappah’s) stature receive a guard of honour from that very same institution that’s responsible for so many abuses was shocking, to say the least,” Nandakumar said.

Duraiappah declined Global News’ request for an interview. In a statement, a Peel Regional Police spokesperson called his trip to Sri Lanka “personal” and said there is “no ongoing initiative or collaboration between Peel Regional Police and any organization in Sri Lanka.”


Peel Regional Police Chief Nishan Duraiappah wears his uniform and walks by Sri Lankan soldiers in a visit Peel police describe as a “personal” trip. (Credit: Ceylon Today).


Ceylon Today

Duraippah was photographed multiple times during his visit wearing his Peel police uniform.


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Rathika Sitsabaiesan – a former NDP MP and Canada’s first Tamil member of Parliament – says when someone wears a uniform, “you’re representing the organization for which you are the chief.”

Duraippah is the only police chief of Sri Lankan descent outside the South Asian nation, according to Peel police, which operates in Mississauga and Brampton, Ont.

“(It’s) very harmful to me as a Canadian, as someone who grew up in the region of Peel, and all the people who continue to live in Peel and who identify as Tamil, in my opinion,” Sitsabaiesan said.

The Peel spokesperson said Duraiappah accepted an invitation from Sri Lankan police officers while he was on a family vacation to the country of his birth.

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The spokesperson would not confirm when asked if Duraiappah had met directly with Tennakoon beyond the photos, which show them holding a plaque together and Tennakoon standing behind Duraiappah while he signed a guestbook.

It’s not clear whether the event photographed was the only meeting or whether any additional ones were held, including whether Duraiappah and Tennakoon met outside of the moment they were photographed together.

Another Peel spokesperson added that “the Chief discussed the requests for meetings received with Global Affairs Canada and the RCMP.”

The RCMP says the force provided information to Duraiappah about Tennakoon, including about the recent court ruling, ahead of time.

“The Government of Canada did not organize the visit, which was considered a personal visit. However, given the RCMP’s close working relationship with Peel Regional Police, the RCMP Liaison Officer for Sri Lanka offered to facilitate Chief Duraiappah with arrangements involving police agencies in Sri Lanka,” an RCMP spokesperson said in response to questions from Global News.

“Information was provided to Chief Duraiappah for his situational awareness about recent developments in Sri Lanka, including the Sri Lankan Supreme Court’s ruling on Chief Tennakoon.”

Global Affairs Canada also said the visit was “personal.”

“The Government of Canada did not organize the visit” and “as is customary for meetings with high-level officials, staff from the High Commission of Canada to Sri Lanka accompanied the Chief as a courtesy,” Global Affairs Canada spokesperson Marilyn Guèvremont said.

Sitsabaiesan says “alarm bells should have gone off” given the country’s human rights record.

In October 2022, Canada adopted a United Nations Human Rights Council resolution calling on Sri Lanka to address the “human rights, economic and political crises” in the country.

The following year it sanctioned four government officials for “human rights violations on the island” and commemorated the Tamil Genocide Remembrance Day for the first time – marking the deaths of tens of thousands of Tamils during the country’s 26-year civil war.

“Canada is well-versed in the crimes that took place. It’s not something that Ottawa is blind to,” Nandakumar said.

While it’s not unusual for western officers to visit, collaborate or train police forces in developing countries, some have recently distanced themselves from Sri Lankan authorities.

In 2021, Scotland ended its training program for officers in the country over allegations of human rights abuses.

In January of this year, the United Nations criticized Sri Lankan police for their “heavy handed” anti-drug crackdown, with reports of arbitrary arrests, torture and public strip searches.

Tennakoon’s recent appointment as police chief shows “much about how law enforcement authorities in the island operate with impunity,” Neil DeVotta, an expert on South Asia and politics professor at Wake Forest University in North Carolina, said in an e-mail to Global News.

Nandakumar says the Peel chief’s visit to the Sri Lankan police headquarters raises questions about judgement.

“When a senior Canadian official goes to meet with forces accused of such egregious crimes … to see something like that take place, it was very disconcerting.”

“I think an apology is needed,” he said.

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Body believed to be missing B.C. kayaker found in U.S., RCMP say – CBC.ca

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The RCMP say a body that was recovered by authorities in Washington state is believed to be one of two kayakers reported missing off Vancouver Island on Saturday.

Const. Alex Bérubé said the identity of the body found on San Juan Island, just south of the border, is still to be confirmed by the coroner.

A search has been underway in the waters off Sidney, B.C., about 25 kilometres north of Victoria, since the two kayakers were reported missing.

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RCMP previously said Daniel MacAlpine, 36, and Nicolas West, 26, went missing while kayaking from D’Arcy Island to View Beach on Saturday afternoon. They were in a teal blue, fibreglass, two-person kayak.

Police said members of the Central Saanich Police Department and Peninsula Emergency Measures Organization search and rescue were involved in the search, and the Joint Rescue Co-ordination Centre and Canadian Coast Guard were also assisting.

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Some Canadians will be digging out of 25+ cm of snow by Friday – The Weather Network

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Digital WritersThe Weather Network

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Prepare for multiple rounds of April snowfall this week, as Labrador braces for wintry conditions. This onslaught of snow is expected to blanket the region, potentially leading to hazardous travel conditions and disruptions throughout the week

As we march even deeper into the heart of the spring season, many parts of Canada are finding it tough to find any consistent signs of warming weather. Add to the mix periods of snow and wintry precipitation, and it’s safe to say the winter season is certainly not going out without a strong fight.

This week, parts of the East Coast will bear the brunt of the winter weather, with multiple rounds of April snowfall stacking up in Labrador. The chances for snow flurries will stick around all week long, bringing as much as 25 cm for some.

MUST SEE: Extreme pattern over Arctic produces 50+ degree temperature spread

Although 25+ cm of snow in April may seem extreme, for this part of the country, it’s definitely nothing out of the ordinary. In fact, the month as a whole brings about 40-50 cm of snow to Labrador on average.

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Some communities, including Nain, even have snowfall chances stretch all the way into June!

“This week will be a little bit different however, as some regions could reach about half of Labrador’s monthly averages alone,” says Rachel Modestino, a meteorologist at The Weather Network. “The first round on Tuesday will pack quite the punch, with heavy snow and gusty winds stretching from Labrador city to the coast.”

Baron - Labrador precip Tuesday.jpg

Winds will be gusting between 70-90 km/h at times, and travel conditions will likely deteriorate quickly due to potential whiteouts and reduced visibility.

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