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Empire Co. Ltd parent company of Sobeys grocery says cyberattack cost $25 million

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The parent company of the Sobeys grocery store chain says a cyberattack last month will cost $25 million.

The grocery store operator disclosed the estimate in second-quarter results released Thursday by Empire Co.

“Empire estimates, based on available information, that the financial impact on fiscal 2023 annual net earnings will be approximately $25 million, net of insurance recoveries,” the company said.

The report does not clarify the nature of the attack, whether it was ransomware or if any ransom was paid.

The company owns 1,500 stores across Canada, including Sobeys, Lawtons, IGA, Safeway, Foodland, FarmBoy, Needs and other grocery outlets. Empire reported it earned $189.9 million in its most recent quarter, up eight per cent from $175.4 million in the same quarter last year.

Employees have told CBC News the cyberattack did involve ransomware and caused turmoil at Empire-owned stores across the country. Staff at in-store pharmacies were unable to access their computers to fill prescriptions for several days following the attack and some outlets ran short of items.

The company is still investigating whether customers’ personal data was stolen in the attack.

If it finds data has been removed, it will take steps with privacy regulators and impacted individuals, it said.

“The company takes the protection of personal information as critically important.”

Nov. 4 attack

Sobeys was hit with what it now calls a “cyber security event” on Nov. 4.

It was previously described as an “information technology systems issue.”

Empire says cyber security experts were immediately hired, the source isolated and measures taken to prevent further spread.

Pharmacy services were shut down for four days.

Self checkouts, gift cards and points were impacted for about a week, the company said.

Empire CEO Michael Medline said the company’s initial press release “was as specific as we could make it due to security reasons.”

He refused to provide any more details, saying “we will not elucidate further on this subject beyond these prepared remarks in our published disclosure.”

Medline told analysts on Thursday “our customers would have noticed very few changes to their usual shopping experience. We have been able to fully serve customers for several weeks now and we are in a very good position to help customers celebrate the holidays.”

Empire chief financial officer Matt Reindel said the company will not provide the total cost of the attack. The $25-million figure is after expected insurance payouts.

That includes loss of product and direct costs such as informational technology, professional expenses and legal expenses. Empire said it has cyber insurance but there may be a lag between “the incurrence of costs and confirmation of insurance proceeds.”

It says the attack will not have a material impact on its bottom line in 2023.

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RCMP investigating after three found dead in Lloydminster, Sask.

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LLOYDMINSTER, SASK. – RCMP are investigating the deaths of three people in Lloydminster, Sask.

They said in a news release Thursday that there is no risk to the public.

On Wednesday evening, they said there was a heavy police presence around 50th Street and 47th Avenue as officers investigated an “unfolding incident.”

Mounties have not said how the people died, their ages or their genders.

Multiple media reports from the scene show yellow police tape blocking off a home, as well as an adjacent road and alleyway.

The city of Lloydminster straddles the Alberta-Saskatchewan border.

Mounties said the three people were found on the Saskatchewan side of the city, but that the Alberta RCMP are investigating.

This report by The Canadian Press was first published on Sept. 12, 2024.

Note to readers: This is a corrected story; An earlier version said the three deceased were found on the Alberta side of Lloydminster.

The Canadian Press. All rights reserved.



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Three injured in Kingston, Ont., assault, police negotiating suspect’s surrender

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KINGSTON, Ont. – Police in Kingston, Ont., say three people have been sent to hospital with life-threatening injuries after a violent daytime assault.

Kingston police say officers have surrounded a suspect and were trying to negotiate his surrender as of 1 p.m.

Spokesperson Const. Anthony Colangeli says police received reports that the suspect may have been wielding an edged or blunt weapon, possibly both.

Colangeli says officers were called to the Integrated Care Hub around 10:40 a.m. after a report of a serious assault.

He says the three victims were all assaulted “in the vicinity,” of the drop-in health centre, not inside.

Police have closed Montreal Street between Railway Street and Hickson Avenue.

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.



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Government intervention in Air Canada talks a threat to competition: Transat CEO

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Demands for government intervention in Air Canada labour talks could negatively affect airline competition in Canada, the CEO of travel company Transat AT Inc. said.

“The extension of such an extraordinary intervention to Air Canada would be an undeniable competitive advantage to the detriment of other Canadian airlines,” Annick Guérard told analysts on an earnings conference call on Thursday.

“The time and urgency is now. It is time to restore healthy competition in Canada,” she added.

Air Canada has asked the federal government to be ready to intervene and request arbitration as early as this weekend to avoid disruptions.

Comments on the potential Air Canada pilot strike or lock out came as Transat reported third-quarter financial results.

Guérard recalled Transat’s labour negotiations with its flight attendants earlier this year, which the company said it handled without asking for government intervention.

The airline’s 2,100 flight attendants voted 99 per cent in favour of a strike mandate and twice rejected tentative deals before approving a new collective agreement in late February.

As the collective agreement for Air Transat pilots ends in June next year, Guérard anticipates similar pressure to increase overall wages as seen in Air Canada’s negotiations, but reckons it will come out “as a win, win, win deal.”

“The pilots are preparing on their side, we are preparing on our side and we’re confident that we’re going to come up with a reasonable deal,” she told analysts when asked about the upcoming negotiations.

The parent company of Air Transat reported it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31. The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

It attributed reduced revenues to lower airline unit revenues, competition, industry-wide overcapacity and economic uncertainty.

Air Transat is also among the airlines facing challenges related to the recall of Pratt & Whitney turbofan jet engines for inspection and repair.

The recall has so far grounded six aircraft, Guérard said on the call.

“We have agreed to financial compensation for grounded aircraft during the 2023-2024 period,” she said. “Alongside this financial compensation, Pratt & Whitney will provide us with two additional spare engines, which we intend to monetize through a sell and lease back transaction.”

Looking ahead, the CEO said she expects consumer demand to remain somewhat uncertain amid high interest rates.

“We are currently seeing ongoing pricing pressure extending into the winter season,” she added. Air Transat is not planning on adding additional aircraft next year but anticipates stability.

“(2025) for us will be much more stable than 2024 in terms of fleet movements and operation, and this will definitely have a positive effect on cost and customer satisfaction as well,” the CEO told analysts.

“We are more and more moving away from all the disruption that we had to go through early in 2024,” she added.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.



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