Rania Llewellyn is out after nearly three years as chief executive of Laurentian Bank of Canada, her sudden departure coming less than a month after a strategic review failed to find a buyer for the chronically underperforming Montreal-based bank.
Shortly after the strategic review ended, the bank’s operations were shaken by a major IT outage that has not been fully resolved.
Llewellyn, who was recruited to Laurentian from Bank of Nova Scotia in 2020 with much fanfare, becoming the first woman to lead a major Canadian bank, has been succeeded as CEO by Éric Provost, an 11-year veteran of Laurentian who was most recently group head of personal and commercial banking. He has also joined the board of directors.
In a further shakeup, Michael Boychuk, former audit committee chair and reportedly a key player in the strategic review, has been appointed chair of the board following the resignation of director and chair Michael Mueller, who had been on the board since 2013.
“Éric is the right executive to lead the bank at this critical point in its evolution,” Boychuk said in an Oct. 2 statement, adding that Provost’s ascension was part of the bank’s formal succession planning process.
“We have experienced challenges recently and the board is confident that Éric will successfully focus the organization on our customer experience and operational effectiveness.”
Meny Grauman, a bank analyst at Scotia Capital Inc., said Llewellyn’s sudden departure Oct. 2 was a negative development for the bank.
Sources said Llewellyn was not pleased with the timing of the strategic review, which was acknowledged by the bank in July, just 18 months into her plan to transform the underperforming lender with a promise of “accelerated” growth by 2024.
One industry source familiar with the review said Llewellyn felt the initial rollout of her vision had been successful and she had not had sufficient time to make necessary changes to the bank’s culture and operations.
Llewellyn could not immediately be reached for comment.
Shares in Laurentian, which had already settled back down to around $30, where they traded before the strategic process was announced, fell further following the tech problems and word of Llewellyn’s departure. The stock was trading at $28.81 at midday on Oct. 2.
Laurentian has underperformed other Canadian banks, including those in Quebec, for years. Even before the shares tumbled in September when it was revealed that the strategic review had ended without a buyer, Laurentian’s stock had risen around 165 per cent since January of 1995 compared to an 1,800 per cent rise for shares of Royal Bank of Canada shares and a more than 2,000 per cent rise for National Bank of Canada stock. National Bank’s market capitalization of $34.4 billion in July dwarfed Laurentian’s of just $1.72 billion, which had sunk further to $1.25 billion by Oct. 2.
While there is much to do, Grauman said the immediate priority for Laurentian’s new CEO will be to address the impacts of a mainframe outage that occurred last week during regular maintenance.
A three-part action plan announced by the bank will include resolving any outstanding issues from the outage, better communicating progress with the bank’s clients, and launching a comprehensive review of the factors that led to the outage.
Laurentian has already announced that all service fees charged to clients for the month of September will be reversed, and that normal hours will be extended this week.
