Complain on social media– While a good old fashioned customer complaint can go a long way, the way in which consumers report their concerns to companies is taking a digital turn. Look up any company on Twitter and you’ll likely a number of businesses responding to comments or concerns from customers.
Here are some tips and examples of customers taking to social media to effectively file a complaint.
Oakville resident Jonathan Sharp said he was using the self-cleaning feature on his oven when the door shattered.
“While standing in our kitchen, I suddenly heard the sound of glass breaking,” Sharp said.
“I looked around to discover that the outer pane of glass of the oven’s door had shattered and sent pieces of glass all over the kitchen floor.”
Sharp said that even though the oven is 15 years old, he had used the self-cleaning feature a number of times without incident.
“I attempted to turn off the self-clean cycle, but was unable to. The only way to turn off the oven was to turn off the circuit breaker to the stove/oven” said Sharp.
Sharp said he then tweeted at Frigidaire Canada, who responded the next morning.
“We certainly apologize this has happened to you,” the twitter response read.
“So that we can get more information plz [sic] send us a DM [direct message] with your model, serial number, phone number and dealer name.”
Andres Baracaldo took a similar approach when his custom-made smoker arrived damaged with dents and dings.
Baracaldo then posted photos on Facebook with pictures of the damage.
“People right away started chiming in with similar experiences and how it wasn’t made right” Baracaldo said, speaking to CTV News Toronto.
The company took notice and sent him parts for repairs and fresh paint and he was even refunded over a thousand dollars.
“Honestly, I don’t think I could’ve gotten better customer service,” Baracaldo said.
Kevin Doyle with Consumer Reports said that more consumers are taking to social media to get results.
“Well, the appeal of using Twitter is that it’s typically very public, easily searchable, and the company is very limited in its ability to hide that complaint.”
There are ways to complain on social media to get results. First, target an active verified account, one that is regularly monitored. Never post private information in public places, especially on Facebook and Twitter. Only disclose that type of information through direct messages when you know you’re chatting with a company representative. And be honest, exaggerating your claim won’t help you get better service and always be respectful. A positive attitude may result in a positive outcome.
“Companies recognize the power of social media. They know that a negative complaint can reflect badly on the entire company,” said Doyle.
Social Media Increasingly Linked With Mass Shootings – Forbes
On Wednesday, authorities in Texas identified Salvador Ramos as the 18-year-old shooter who had opened fire in Robb Elementary School in Uvalde, Texas. Ramos, who had killed at least 19 students and two teachers during his shooting spree on Tuesday, had allegedly posted disturbing images online prior to carrying out the senseless attack.
According to reports, an Instagram account allegedly connected to Ramos featured disturbing photos. That account has since been taken down.
It was just last week that New York’s attorney general, Letitia James, announced that her office was investigating social media companies after another mass shooter had used the online platforms to plan, promote and stream a massacre in a Buffalo grocery store that left 10 dead. James said her office would investigate Twitch, 4chan, 8chan and Discord along with other platforms that the shooter used to amplify the attack.
Many are asking if warning signs were missed.
“It is impossible to prevent people from making threats online,” explained William V. Pelfrey, Jr., Ph.D., professor in the Wilder School of Government and Public Affairs at Virginia Commonwealth University.
Yet he suggested that social media organizations do have a moral responsibility to identify and remove threatening messaging.
“They are generally abysmal at this task. Direct threats (i.e. I want to shoot the President, I want to kill myself) frequently are flagged and investigated. Indirect threats are much harder to identify and rarely receive any attention,” Pelfrey continued. “Many social media companies will need to make decisions – protect individual’s rights to make oblique threats or protect safety. Compromising freedom of speech seems abhorrent until we weigh that compromise against the lives lost in Buffalo or the many other places where radicalized violent extremists found their motivation to kill.”
The Anti-Social Networks
As the United States remains very much in what President Joe Biden has identified as an “Uncivil War,” where the country remains so politically divided, the platforms that were once about friendly discussions have evolved very much into “anti-social networks” where people now find themselves in echo chambers that support their opinion and views.
“Social media has compounded a growing racial, cultural and gender divide in America and the world,” explained Anthony Silard, professor at the Luiss Business School, Rome, and the author of The Art of Living Free in the Digital Age.
Social media has enabled the actions of extremists to be live-streamed to the masses.
“One facet of the Buffalo shooting that is critical for understanding its conception and operation is that it was not the work of one person,” added Silard. “The shooter brought his thought community with him via live stream. They were poised and ready to send out the horrific imagery of innocent people being slaughtered before the social media site, Twitch, could take it down, in an impressive two minutes. They succeeded, yet millions watched from the comfort of their screens.
“With his thought community virtually present and at the ready, the shooter felt less alone and propped up by the hate-imbued ideology of his group,” Silard added. “Herein lies an important point for lawmakers to consider about the role of social media in this tragedy: it enabled rapid, collective action by a hate group.”
Lack Of Empathy
Social media has also been seen as responsible in lowering the empathy of most Americans. It is easy to “speak your mind” about someone on social media based on a tweet they made or something they posted on Facebook. Even like-minded individuals with similar interests can find themselves in serious flare ups that turn hostile.
This has been common with email, posts on Newsgroups and online forums, but has increased significantly in the era of social media.
“One of the primary reasons social media has become so dangerous to a healthy society is that it erodes empathy. The reason town hall meetings became a healthy medium for cross-aisle conversations is that people had to listen to each other, even when they disagreed,” said Silard.”Now that these conversations have gone online, empathy has fallen to the wayside. A recent meta-analysis of seventy-two studies conducted between 1979 and 2009, for instance, found that the empathy levels of American college students have dropped 40 percent, which the authors primarily attribute to the rise of social media.”
The social media platforms have largely failed to address the issue, and in some cases it has only served to radicalize individuals, such as the recent mass shooters.
“Social media companies like Facebook promised us that its services would encourage people to care more for each other and express their authentic views more both online and in person. None of this has happened,” warned Silard. “Instead, recent Pew research has found that people speak up less in person now for fear of retribution. Why? Social media has helped them realize there are many opposing views out there they would prefer not to confront.”
Media Advisory: Premier Furey to Announce Additional Measures to Help Residents with the Cost of Living – News Releases – Government of Newfoundland and Labrador
The Honourable Andrew Furey, Premier of Newfoundland and Labrador, the Honourable Siobhan Coady, Deputy Premier and Minister of Finance, and the Honourable Bernard Davis, Minister Responsible for Labour, will announce additional measures today (Thursday, May 26) to help Newfoundlanders and Labradorians with the cost of living. The event takes place at 1:00 p.m. in the Media Centre, East Block, Confederation Building.
The announcement will be livestreamed on Facebook.
– 30 –
Office of the Premier
Environment and Climate Change
Ideon Media announces exclusive Canadian partnership with VICE Media Group – GlobeNewswire
TORONTO, May 25, 2022 (GLOBE NEWSWIRE) — Ideon Media announced today it will serve as the exclusive ad sales and branded content development partner for VICE Media Group (VMG), the world’s largest independent youth media group, in Canada. VMG digital properties, which include VICE.com, and Refinery29.com, reach a combined 13.3 million unique visitors in Canada per month across all platforms (GAR, GWL, Comscore, VICE Census).
The new partnership will see Ideon Media exclusively represent the commercial activity of VICE.com and Refinery29.com in Canada to brands and advertisers. This includes the sale of media advertising and sponsorships, production of branded content as well as affiliate advertising and commissions.
“VICE leaves an indelible mark on the public discourse, with impressive in-depth reporting and authentic storytelling that resonates worldwide. We’re so proud to represent VICE in Canada, and so flattered that Ideon has been given full latitude to help Canadian advertisers tell their stories on platforms like VICE and Refinery29 using Canadian talent and creators,” said Kevin Bartus, Ideon Media President and CEO.
“VICE is a true Canadian media success story, and has always been the gold standard for integrated campaigns targeting the youth demographic, and I am thrilled to be working with the company again. From best-in-class branded content, to incredible brand-sponsored events, and even cutting-edge proprietary digital ad products; VICE and Refinery29 allow brands to reach a huge Canadian audience of highly influential Gen-Z and Millennial young people in authentic and meaningful ways,” said Shawn Phelan, Vice President of Brand Partnerships, Ideon Media.
“I am delighted to be partnering with Kevin, Shawn and the team at Ideon in Canada to drive future growth across our publishing business. Our shared passion for the VICE brands, storytelling, breakthrough content solutions and our audiences will allow us to realise our ambitious growth targets in the market and to forge new opportunities with brands and advertisers,” said Luke Barnes, Chief Revenue Officer and Chief Digital Officer, EMEA, VICE Media Group.
ABOUT VICE MEDIA GROUP
VICE Media Group is the world’s largest independent youth media company. Launched in 1994, VICE has offices across 25 countries across the globe with a focus on five key businesses: VICE.com, an award-winning international network of digital content; VICE STUDIOS, a feature film and television production studio; VICE TV, an Emmy-winning international television network; a Peabody award winning NEWS division with the most Emmy-awarded nightly news broadcast; and VIRTUE, a global, full-service creative agency. VICE Media Group’s portfolio includes Refinery29, the leading global media and entertainment company focused on women; PULSE Films, a London-based next-generation production studio with outposts in Los Angeles, New York, Paris and Berlin; and i-D, a global digital and bimonthly magazine defining fashion and contemporary culture and design.
ABOUT IDEON MEDIA (www.ideonmedia.com)
Ideon Media is a Toronto-based digital firm that offers a wide spectrum of advertiser solutions with best-in-class publisher representation and wholly owned and operated sites, including SavvyMom.ca and 29Secrets.com. Ideon specializes in custom content programs created by our award-winning in-house editorial team, influencer programs, events, performance network, proprietary data, and analytics. Ideon Media reaches a combined total of 18.6 million Canadians (Comscore, March 2022).
For more information or interview requests: Shawn Phelan at firstname.lastname@example.org
Supreme Court of Canada to rule on sentencing for Quebec City mosque shooter
Minke whale carcass found northeast of Montreal is likely one seen near city: expert
Murray Sinclair honoured with Order of Canada at Rideau Hall ceremony
Silver investment demand jumped 12% in 2019
Europe kicks off vaccination programs | All media content | DW | 27.12.2020 – Deutsche Welle
Global Media Markets, 2015-2020, 2020-2025F, 2030F – TV and Radio Broadcasting, Film and Music, Information Services, Web Content, Search Portals And Social Media, Print Media, & Cable – GlobeNewswire
News24 hours ago
Malema: France should leave Africa alone
Health23 hours ago
Monkeypox: Cases in Canada climb to 16, PHAC says – CTV News
News9 hours ago
The Gender War amongst Us
News20 hours ago
UK’s Kendal Nutricare to deliver 2 million cans of baby formula to the US by June
Science23 hours ago
Boeing capsule returns from space station after test flight with no crew – CBC News
Science22 hours ago
Crumbling comet could create meteor shower May 30 – Toronto Sun
Media23 hours ago
Evening Update: Texas gunman posted on social media about attacking a school minutes before shooting – The Globe and Mail
News22 hours ago
Trudeau cancels appearance at Surrey fundraiser over protest-related safety concerns – CBC.ca