WARNING: This story contains images, language that may be distressing.
The hospital in Thunder Bay, Ont., has removed a senior official from a leadership council for violating its social media policy after images of Nazi-affiliated items were discovered on his Facebook page.
Keith Taylor is no longer co-chair of the patient family advisory council at the Thunder Bay Regional Health Sciences Centre (TBRHSC), where he had volunteered for about a decade, a spokesperson confirmed Tuesday, citing the hospital’s social media policy.
In over a dozen posts to his public Facebook page, mostly in 2012, there were images of swastikas, a bronze sculpture of Adolf Hitler and a military badge, among other items.
One post, about the Vietnam Veterans Memorial, used a slur toward people of Asian heritage; other posts made jokes about Nazis, including one comment with Taylor calling someone “my little nazi.”
CBC News was first made aware of these posts Sunday when contacted by an employee at the hospital.
“The individual mentioned in your request is not an employee of TBRHSC, and is no longer serving in a voluntary role on the patient and family advisory council,” spokesperson Marcello Bernardo said in an emailed statement Tuesday morning.
Bernardo said it was an internal human resources matter, but cited the hospital’s social media policy in his statement and declined further comment.
It wasn’t until Taylor was contacted by CBC News that he learned he was no longer in the voluntary role at the hospital.
“I’m not happy about it,” he said. “I’ve probably been involved in over a thousand policy developments and changes that would benefit patients.”
He added he understood the decision made by the hospital.
“I’m not a racist. I’m not a Nazi. I’m a man who cares about my community and I’m a history buff.”
Ex-official says he hoped to open museum
Taylor said he was collecting the items found on his social media in hopes of opening a museum to educate people about military history. He said he never got the idea off the ground, and since 2012, has donated or given away most of the items to museums or “valid collectors.”
But several experts in Holocaust education and history expressed concern to CBC about the way the items were posted on Facebook.
During the Second World War, Hitler’s Nazi extermination camps were responsible for the killings of about six million Jewish people and five million non-Jewish people.
Among photos of war memorabilia from a number of countries that the CBC News investigation found, 17 images or videos with swastikas or other items or references to Nazis were posted on Taylor’s social media.
Several photos show Nazi flags with swastikas on them.
On Feb. 22, 2012, Taylor posted his “pic of the day” showing a framed armband used to identify people at the Buchenwald concentration camp in Germany.
“Could you imagine if this band could talk, resources were so scarce these bands were sometimes used a few times over,” the caption said.
Another photo put up March 2, 2012, shows what Taylor claims to be a “german panzer kill badge … awarded to tankers that achieve multiple kills.”
He added in his caption, “i wear this on my bike vest.”
Attached to an image of a war-time helmet, Taylor wrote: “hey clem, this one is for you my little nazi, lol.”
Apologizes for harm caused
In the interview with CBC News, Taylor apologized for harm caused by any of the Facebook posts.
He said that when he posted the images, he thought he was sharing them only with a few friends who knew about his intent to open a museum, so people could learn about military history.
The items from Nazi Germany, including flags and pieces with swastikas emblazoned on them, were just a part of his collection that also included historical equipment from America, Italy, Russia and Britain, said Taylor.
“I always went to the spot of education. We need to remember this stuff. We need to never forget the atrocities. Ever.”
When he had these items in his home, Taylor said, he gave tours to friends and told them the history and stories behind them.
“I have no shame in it, honestly. No ill intent there. It was just an educational tool.”
Items carry ‘a moral responsibility’
A Facebook post by Taylor on June 17, 2012, shows a sculpture of Hitler’s head, which he said was from about 1942 and made of solid bronze.
In the caption, Taylor said, “i am not a nazi, just a history buff.”
It’s an argument met with skepticism by Jody Spiegel, director of the Holocaust Survivor Memoirs Program at the Azrieli Foundation in Toronto, and incoming chair of the education working group for the International Holocaust Remembrance Alliance.
“These are triggering images, and a place like a museum is a space for education and discussion,” Spiegel said after viewing the Facebook posts.
“All of these things have a place. They don’t belong in someone’s basement and they don’t belong in social media forums for discussion about how awesome a collection is.”
Daniel Hannah, president of the Shaarey Shomayim Congregation in Thunder Bay, said it’s hard to understand why anyone would want to collect items associated with anti-Semitism and the Holocaust.
“It raises questions about their judgment,” Hannah said in an emailed statement to CBC.
He worried such collections support the business of auction houses that cater to neo-Nazis, and called several of the images “disturbing.”
These symbols do carry a moral responsibility … they can’t be divorced from the history in which they were produced.– Valerie Hébert, associate professor of history at Lakehead University
Valerie Hébert, an associate professor of history with Lakehead University in Thunder Bay and an expert in Holocaust education, also reviewed some of Taylor’s Facebook posts.
“These symbols do carry a moral responsibility,” she said. “They can’t be divorced from the history in which they were produced.”
There is value in showing and understanding items from historical periods along with text to interpret and contextualize them, Hébert said, but called the way in which the Facebook posts displayed the items “rather cavalier.”
“To think you can continue to trade in and display these kinds of symbols and not be responsible for the ideas that they represent is irresponsible. It’s careless and it’s potentially harmful.”
In response to these concerns, Taylor said his intention when posting in 2012 was to share new items he found with the few friends he had on Facebook at the time and who knew about his ambition to start a museum.
He said he posted the images so long ago, he forgot they were still publicly viewable.
“People are uncomfortable with history. They’re very sensitive and I understand that, but I’m a big believer that we need to remember the ugliest parts of our history.”
Hospital refuses to answer more questions
Taylor posted all his photos nine years ago, shortly after he started volunteering at the hospital.
In 2015, Taylor received an honourable mention for the Patient Safety Champion award from the Canadian Patient Safety Institute for his work in the development and promotion of patient and family-centred care.
He was nominated by Rhonda Crocker Ellacott, current president and chief executive officer of the Thunder Bay hospital, according to an article published by the TBRHSC.
The article noted Taylor’s work “has touched many areas of the organization,” including support in “hiring leaders” and sitting on a number of committees at the hospital.
She described Taylor at the time as “an amazing leader,” saying “we are fortunate to have an individual of his calibre engaged in our work.”
A request for an interview with Crocker Ellacott was denied by the hospital, with Bernardo saying: “As the hospital cannot discuss personnel/HR issues publicly, we are unable to grant an interview.”
The hospital also would not say what specific images violated its social media policy or whether a formal complaint was filed. It also wouldn’t comment on who was responsible for appointing Taylor to his position as co-chair of the patient family advisory council and for his inclusion in the senior leadership council.
The hospital also did not say if it would issue an apology to the public.
12 Healthcare Provider Pharma Social Media Predictions for 2022 – Pharmaceutical Executive
The adoption and growth of social media for healthcare providers (HCPs) will continue apace in 2022. Social behaviors initially prompted by COVID-19 have become standard operating procedures. Embracing nuances and developing new approaches will distinguish effective competitors from also-rans. For pharma marketers, discerning effectiveness of social media marketing and convincing or finessing conservative medical-legal reviewers will continue to be primary challenges.
Looking ahead, consider these 12 emerging factors:
Investigate Influencers. Self-appointed digital opinion leaders are drawing significant numbers of HCPs into surprisingly detailed scientific and clinical interactive conversations on both public and private social media platforms. Initiated in the scramble to treat COVID-19, the availability of peer-to-peer engagement continues to intrigue and attract generalists and specialists. Pharma marketers are watching this phenomenon anxiously from the sidelines, fearful about the lack of pre-approval and content control, knowing that an organization with a hearty risk appetite will probably claim the high ground, engage influencers in potent promotional activities, and score a competitive advantage.
Manage the Metaverse. Pharma marketing has been on the cusp of embracing simulations, gamification and virtual (VR) or artificial reality (AR) for several years. The technology enables a robust creative pallet for illustrating how medications work or how procedures are done. HCP digital natives expect brands to use these familiar approaches to interact, educate and engage them by telling compelling disease awareness or brand specific stories.
Watch Walled Gardens. The major private peer-to-peer gated HCP communities all experienced significant membership and usage spikes as a result of the pandemic. Platforms like Sermo, Doximity, Skipta, Medscape, and G-Med added features and functions, often in parallel with each other. Look for continued efforts to increase traffic, expand frequency of sessions, build longer sessions, expand content, and stimulate conversation and interaction within specialty newsfeeds.
Optimize On-Demand. The COVID-19 driven default to digital communication channels prompted HCPs’ expectation of on-demand messaging. They expect to have pre-recorded or digitized content available when and where they are ready to access it. Videos, infographics, interactive presentations, clinical data sets and games will be critical elements of every brand’s non-personal promotion (NPP) arsenal.
Activate Allied Professionals. Nurse practitioners, nurses, physician assistants, and other professionals are critical members of the care team, often spending the most time with patients and delivering an array of treatments and services. Prominent in social media, they are chronically underserved by pharma marketers who tend to focus time and attention on physicians. Savvy marketers will embrace these populations, carve out budget to reach and persuade them, and dedicate resources to educate and engage them.
Call an Audible. Audio promotion, prompted by the explosion of podcasts and the instant popularity of Clubhouse, will find a place in pharma NPP. Podcasts by HCPs and hospitals increased 40% in 2021 over 2020, according to RadioMD. Audio tracks featuring key opinion leaders (KOLs) and panel discussions will be recorded and posted on websites, Spotify, and social media pages. Voice tracks will animate ads on platforms like Twitter and LinkedIn while marketers try to wrestle with the med-legal challenges of live audio. Also consider changing SEO tactics to align with the steady growth of live audio search.
Gauge Groups. The pandemic prompted a spate of HCP group formation on virtually every platform. From journal clubs to ad hoc diagnostics, HCPs rallied to connect and share with peers. Some groups are open, others are cautiously private. Medical science liaisons (MSLs) should transparently join relevant groups to understand and gauge the tone and direction of the conversations and to insert clinical or scientific information where and when appropriate.
Mobilize MSLs. The rising demand for peer-to-peer conversation and consultation opens new avenues and new access for medical science liaison staff to interact with HCPs. The roles of reps versus MSLs as well as the practical definition of promotion is changing. Sharing data, real world evidence, and common experiences, these specialists must play a greater role in pharma marketing to build confidence and credibility among a skeptical population of practicing HCPs.
Promote Patient Programs. The more complex the disease; the more complex the patient paperwork and adherence challenges. Beyond diagnosis and treatment, patients turn to their HCPs for educational materials, pre-authorization, co-pay cards, samples, dosing schedules, and dedicated customer service resources. Pharma marketers are expanding these toolsets and HCPs are eager to obtain and distribute them. 75% of physicians, in a HealthLink Dimensions survey, said they use patient education materials when provided to them. Look for expansion in the number of services offered and the number of pharma brands offering patient support.
Emphasize Engagement. Changing or cementing on-going relationships between pharma and HCPs, HCPs and patients, or hospitals and patients or caregivers is on everyone’s 2022 agenda. Replacing incidental or transactional contacts with sustained interactions will require a different content and contact strategy delivered through a mix of channels. Look for her and ePrescribing vendors to tout their advanced analytics capabilities to predict and transmit the right message to the right patient or HCP at the right moment for optimal impact. Gaining access to the right data and finessing privacy protocols will make or break these claims.
Exchange Data. Google, Apple, and Epic (Fitbit, Apple Watch, MyChart, respectively) are leading the way in building mobile monitoring technologies that collect and traffic real-time health data. The long-term goal is to improve care, react to individual metabolic changes, drive adherence, educate patients, centralize, and synchronize medical records, and predict or anticipate health incidents or needed treatments or procedures. There is a robust pipeline of tools and wearables in development though real-world uptake and substantial diagnostic or treatment benefits have yet to be documented. Imagine the behavior and workflow changes necessary for HCPs when they are confronted with real-time data streams from multiple patients who expect quick, expert reading and reactions. The practical value of these technologies will be scrutinized and debated in the new year.
Redefine Reps: Declining rep access to HCPs and institutions, exacerbated by the pandemic, will force an essential rethinking of pharma’s oldest and best promotional device. There is a clear difference in expectations for the role of reps. HCPs think reps should traffic samples, patient education materials, and pizza. Pharma marketers think reps should prompt brief clinical or scientific conversations and traffic datasets, trial results, or journal articles. Getting both parties on the same page and reestablishing live in-person or live digital encounters is a topic sure to percolate throughout 2022.
Recovering and learning from the pandemic will further set the agenda for pharma marketing in 2022. Savvy marketers will be addressing these dozen issues which will certainly transform the playing field.
Danny Flamberg is the VP Strategy of LiveWorld
How do we win the war for media and innovation talent? – European Broadcasting Union
Antonio Arcidiacono, EBU Director of Technology & Innovation
This blog post first appeared as the editorial piece in issue 50 of our tech-i magazine.
To guarantee the future growth of public service media, and prevent the global media companies from using their market power to absorb the limited talent available, we need more than ever to invest in our future. This is about the skilled people whose presence in our organizations is a prerequisite for mobilizing and sustaining innovation.
We need to redouble our efforts to create growth. The defensive stance that is the more typical response to a critical period cannot be what drives our efforts. It is only by offering a growth perspective to the youngest generations that we can gain their belief in what we do and, later, the energy injection that is necessary to take us to a stimulating and sustainable future.
A new generation
We are today engaged in a war for talent; winning that war requires a renewed effort to educate a new generation of young media scientists, engineers, technologists and creators. This generation of digital natives is no longer confined to working in one domain, which in the past would have dictated their academic path. Their common humanist background is founded upon an inherent understanding of the importance of trust, rigour, and excellence, of having an open and curious mind, and the ability to engage in deep analysis.
To build our future and guarantee a continuous and increasing flow of energy, we now require new talent, ideas and initiatives at the edge of innovation. To start with we must target deeper collaboration between EBU Members, our T&I team and leading European universities interested in media innovation and related educational activities, as well as other private institutions interested in joining such an initiative.
More concretely, the idea is to actively foster the creation of new curricula in media innovation, whether as graduate courses or vocational training. In addition to cutting-edge technical training, such courses must stimulate the creativity of younger generations, with additional focus on media literacy to develop fundamental skills in producing and managing media content. As we evolve towards ever more immersive experiences, including the prospect of participating in a virtualized ‘metaverse’, citizens must be empowered with knowledge that gives them mastery over the media they consume, instead of being dominated by it.
The idea of combining the development of creative and technological skills does not necessarily mean that everyone should be able to shine at the same time in technology and artistic creativity. Rather it is about promoting a positive dialogue across the full spectrum of human skills. (I say this as an engineer with a creative spirit: I studied piano for many years without taking the path towards being a professional pianist. This creative endeavour gives me an additional pleasure and insight when listening to any music but also a wider vocabulary when it comes to exchanges with colleagues in the creative sector.)
It has become more important than ever to provide the knowledge and ability to any university student, and in fact any citizen, to use tools that underpin our new ways of working, accelerated by the COVID crisis, as well as to interact in this rapidly changing media world. This imperative will strongly influence how media R&D&I will be structured. We need to proactively help setting the reference strategies and related technologies that will get us there.
This new ability to attract, reach, communicate and debate represents an additional growth opportunity for society, limiting disinformation, improving citizens’ education, and giving voice to a larger share of the population. We must take steps now to ensure that our youngest generations will not only help define their own future but also be actively involved in the democratic evolution of society.
In the end, this is a joyful and invigorating challenge: extracting and guiding the energy of new generations to rejuvenate our world and reinvent our future!
P.S. I hope you enjoy the 50th issue of tech-i. Since 2009 it has chronicled a period of profound change in our industry (see pages 10–11). Let’s see what we will achieve together in the next ten years, pushing forward our digital transformation!
Media Beat, Dec. 02, 2021 | FYIMusicNews – FYI Music News
Whether or not the deal with Rogers goes through, Canadian telecom provider Shaw Communications is too much of a risk, says John Zechner of J. Zechner Associates, who argues that investors should have some of the telcos in their portfolios, just not Shaw at this point in time.
“When Shaw was trading at $36 [after the merger was announced], the upside was ten percent and the downside if something negative happens with the deal, I thought, would be it’ll be back in the low $20s or mid $20s against. So, on a risk/reward basis I thought I’d rather shift to Rogers which if the deal didn’t go through, there certainly wasn’t the same downside,” said Zechner, speaking on BNN Bloomberg on Monday. – Jayson MacLean, CanTech Letter
With Rogers and Shaw together, thousands of new jobs will be created and ties with communities across western Canada will continue to grow stronger. The new company would create more than 3,000 new jobs, growing the combined team to more than 10,000 people strong across Alberta, British Columbia, Saskatchewan and Manitoba.
At the centre of it all, a western head office will remain in Calgary. Rogers will also enhance Shaw’s charitable work, including the creation of more youth scholarships. The Shaw Charity Classic will continue for at least the next decade, which has already raised more than $61 million for Alberta kids’ charities. – Company website
The recent purchase by Eric Boyko was the biggest purchase of Stingray Group shares made by an insider individual in the last twelve months, according to our records. That implies that an insider found the current price of CA$7.47 per share to be enticing. While their view may have changed since the purchase was made, this does at least suggest they have had confidence in the company’s future. We do always like to see insider buying, but it is worth noting if those purchases were made at well below today’s share price, as the discount to value may have narrowed with the rising price. The good news for Stingray Group share holders is that insiders were buying at near the current price. – Inside Wall Street
CRA represents 261-member radio stations across metropolitan and regional Australia, including ARN, Southern Cross Austereo, Nova Entertainment, Grant Broadcasters and Nine Entertainment. The authorisation excludes Nine, which previously announced it has reached agreements with Google and Facebook. – Mediaweek
The European Commission plans to introduce rules next year to prevent a few large media groups from acquiring smaller rivals and to thwart government interference, EU industry chief Thierry Breton said on Monday.
The move by the EU executive comes amid curbs on media freedom in Poland, Hungary and Slovenia and worries that the channeling of state advertising to pro-government outlets leads to indirect political influence over the media. – Foo Yun Chee, Reuters
The latest UK radio audience figures from Rajar demonstrated that two-thirds of audiences now listen to radio on digital devices. DAB accounts for 43% of that total, while online and in-app makes up 18%. That means that almost a fifth of all radio listenership occurs on devices such as phones or desktop devices. Those platforms are format agnostic and audiences are just as likely to listen to non-radio audio – if they even make a distinction.
It’s an acknowledgement that the audio space is colliding, with the lines between radio content, podcasts, audiobooks and more being erased by user habit. As a result, there is a huge commercial opportunity to reach audiences that consume ‘audio’ more widely on those devices.
Podcast company Acast saw a 51% increase in listeners across its network in 2020 in addition to a 250% increase in revenue from branded content in 2020. Its UK head of sales Josh Woodhouse believes that is due in large part to an influx of new genres into the podcasting space – which in turn is attracting radio producers to launch commercial podcasts. – Chris Sutcliffe, The Drum
UK newspapers accepted money to publish positive environmental stories about Saudi Arabia around COP26
The Independent and Evening Standard newspapers have been accused of greenwashing after they accepted an undisclosed sum of money from Saudi Arabia to publish dozens of positive environmental stories about the country before, during, and after the COP26 UN climate change summit in Glasgow.
In the days preceding the summit and during its initial days, the Independent published at least 50 stories and videos under a commercial deal with Saudi Arabia, an investigation by Byline Times can reveal. – Byline Times team
Researchers used computer simulations to show just how likely it is that our galaxy is teeming with dead alien civilizations. The study, which was carried out by researchers at the University of Rochester in New York, showed that if just one civilization in the Milky Way were to become extinct every 100 million years, then it’s highly likely that 20 million civilizations have come and gone in our galaxy. But, if civilizations are becoming extinct every 10 million years, then it’s likely that only one civilization has ever existed in the Milky Way. – Call Me V
Toca Life World, LumaFusion: These are Apple's top apps for 2021 – USA TODAY
Government intervention needed to save endangered night sky, says scientist – CBC.ca
'Degrowth' Is a Misguided Way to Decarbonize the Economy – Bloomberg
Silver investment demand jumped 12% in 2019
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