The internet is undoubtedly a vital part of our everyday lives. Whether we’re streaming the latest show on Netflix, browsing social media, or working from home, we rely on the internet to keep us connected. That connection is only possible with the help of a trusted internet provider.

Internet providers across Canada have expanded significantly over the past few years. While our primary connections are controlled by three companies — Bell, Rogers, and Telus — we’re seeing a more diverse group of providers enter the industry, giving customers more freedom to choose.

But when it comes to looking for an internet provider in Ottawa or wherever you live in Canada, how do you know which provider is right for you? Let’s take a look at some of the key characteristics and qualities to look for when choosing your next internet provider.

Reliable Connections

No matter how you use the internet, the last thing you want to experience is a buffering or lagging connection when you’re trying to virtually connect with family across the country or stream the newest episode of your favourite TV show.

When choosing an internet service provider, be sure to look at their connectivity ranges and their download and upload speeds. You want to ensure they have the capabilities you require to stay connected no matter the time of day.

Transparent Pricing

Many internet service providers in Canada rely on internet contracts to keep their customers and incorporate various hidden fees or add fine print to their contracts — this often leads to a lack of customer satisfaction and unnecessary price increases.

Choosing an internet provider means looking at your bottom line and determining if a contract or contract-free provider is right for you. Regardless of what you choose, the most important thing is that there is pricing transparency at every stage of the process. You should never pay more than necessary for the necessity of a quality internet connection.

Adequate Security

From the moment you connect to the internet, your information is instantly a part of the entire system and should be protected from harmful things like malware and identity theft. When it comes to selecting an internet provider, security should be their top priority. Their representatives should be able to carefully outline their security practices and how they intend to keep your private data safe.

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Customer Service

With the right Canadian internet service provider, you hope you don’t have to contact their support team often, but on the off-chance, you experience an issue or have a general question about your monthly costs, it’s important to look for a provider that shows genuine concern for their customer’s well-being and satisfaction.

As you search for a provider, you should be able to get a feel for their approach to customer service after an initial phone call. If they’re attentive, patient, and friendly during your interaction, that’s a sign that they value their customers and can provide this level of service once you’ve officially signed on.