The collapse of the website that processes Canada’s Electronic Travel Authorizations (eTAs) has caused missed flights, stress and financial pain to many travellers trying to reach Canada.
This week, Canada expanded the number of countries eligible for the eTA system, which replaces a full visa requirement for countries whose citizens are considered at lower risk of overstaying. Travellers from these countries pay a $7 Cdn fee and fill out an online application in a process that would normally take just minutes.
“This exciting development means that more individuals from around the world can now embark on unforgettable adventures, explore our diverse landscapes, reunite with family and friends, and immerse themselves in our vibrant culture without the hurdle of visa requirements,” said a statement from Sean Fraser, minister of Immigration, Refugees and Citizenship Canada (IRCC), which oversees the eTA system.
But the immediate effect of the change was the opposite.
A predictable surge, not predicted
IRCC appears not to have anticipated that adding 13 new countries with a combined population of over a quarter of a billion people would lead to a sudden surge in applications, but that’s what happened.
A spokesperson for IRCC said the biggest spike in applications came from the Philippines.
Servers were overwhelmed and the collapse of the system affected not only applicants from the 13 new countries, but from others that were already in the eTA system.
British citizen Amy Monerawela was scheduled to travel to Toronto with her family from London, England, but they were unable to get through the eTA site.
“We’ve had four people working on it since this morning,” she told CBC News on Friday evening from her London home. “And I mean sat around this table working on it from different devices, with different operating systems and different browsers. None of us are technophobes, we know what we’re doing, and we’ve not been able to crack it.”
“We got through to the payment page once, and when we went to put the card details in, it refreshed the page and kicked us out.”
Users reported several different problems with the site, including crashes, freezes and various error messages.
Cancellations come with heavy costs
Monerawela says that between their non-refundable Air Transat flights and a prepaid Airbnb, her family will lose thousands of dollars. They will also miss the chance to see family in Canada for the first time since the pandemic began.
One of their daughters is wheelchair bound and has other medical issues that make travel very difficult, she explained. The family had already paid to forward some medical items their daughter needs to Toronto.
Gabriel Contreras already missed his flight from Spain to visit a sister who lives in Canada. He was refused boarding on the first leg of the trip from Madrid to Amsterdam because of the eTA issue.
He said that even if the problem were fixed tomorrow, he and his travel partner would have to buy two new tickets for 970 euros each. The new flights would end up costing him more than $2,700 Cdn.
“That’s way too much for us,” said Contreras, who noted that since he only has one week off for travel, he’s decided to cancel his visit rather than rebook.
“The whole process has been jarring,” he told CBC News, saying his impression of IRCC was “really bad” and that “We’re a bit mad about the whole thing.”
Contreras says he will try to recover the lost money from travel insurance.
Lack of communication from IRCC, travellers say
Some travellers complained about the lack of communication from IRCC, noting that it had failed to respond to phone calls or tweets.
According to passengers, the eTA site stopped working properly on Thursday. IRCC posted a tweet around noon on Friday acknowledging the problem:
“Online service for eTA applications is currently intermittently available. Please try again later. We appreciate your patience. Travellers are still required to have the appropriate travel documents to travel to or transit through Canada.”
When is this going to be fixed? It makes so sense- people can’t enter Canada without paying this $7 yet its an issue with your server?
“How can this still be required if it’s impossible to access?” responded one frustrated traveller.
Other responses included: “My 17 year old brother’s eTA hasn’t come back and we fly in 9 hours ?!?!?!?!?! What do we do, such bad customer service – no response from your webform!”
“Because of this my friend was not allowed on his $1,000 USD flight,” wrote another. “We had to cancel all our other flights and plans in Canada, costing us another $500 USD. The Canadian embassy said the online application is the only way. You should have a back-up in case this happened.”
“The hardship you caused to travellers is immense,” wrote another person. “All the pain just to collect $7.”
Some of the passengers who missed flights said they weren’t even planning to stay in the country, but were merely transiting through Canada on layovers to other destinations such as Australia.
“Embarrassing that you even need a visa to transit through Canada,” one person complained.
‘I think they don’t care’
Some travellers also expressed annoyance to CBC News at IRCC’s unwillingness to waive the $7 fee, allow people to complete the forms on arrival, or offer any kind of alternative that would have saved their travel plans.
“I tried to contact them over the phone,” said Monerawela. “I got sent to a webpage. They haven’t tweeted back to anybody. I think they don’t care, that’s how it feels. They don’t care how this is affecting people’s lives, people’s finances.”
On Friday evening, some passengers attempting to obtain eTAs reported receiving a message in response suggesting repairs might not be coming for days.
A note explains that IRCC will “perform updates to its online system” from 12 am to 5:30 am on June 13.
“The eTA application will not be available at that time. We apologize for the inconvenience. To apply for an eTA, please return after 5:30 am on June 13.”
CBC News was seeking clarification from IRCC on the precise meaning of that note at the time of publication.
Unpacking India-Canada tensions amid Trudeau’s bombshell allegations
Montreal, Canada – When Canada’s Prime Minister Justin Trudeau announced last week that his government was investigating possible ties between India and the June killing of a Canadian Sikh leader, Moninder Singh says one of his initial feelings was “validation”.
“For 40 years, our community has been working to bring foreign interference from India to light,” said Singh, spokesman for the British Columbia Gurdwaras Council, a coalition of Sikh temples, including the one where Hardeep Singh Nijjar was killed.
His sense of validation was “not only at the fact that foreign interference by India was being recognised”, Singh told Al Jazeera, but also that Nijjar’s death “wasn’t some localised matter; that there was a foreign hand in it”.
“But on the other side of it, there was also – amongst myself and the whole community – a sense of frustration, as well, as it [took] an assassination of a Sikh leader in a gurdwara for this acknowledgement to happen.”
Nijjar was fatally shot outside a Sikh temple in Surrey, a city southeast of Vancouver, on June 18. His death immediately fuelled concerns and outrage within the local community, but it was Trudeau’s allegations, made in the House of Commons, that set off a diplomatic crisis between Canada and India.
“Any involvement of a foreign government in the killing of a Canadian citizen on Canadian soil is an unacceptable violation of our sovereignty,” the prime minister said on September 18.
India has forcefully denied Canada’s claims – calling them “absurd” and politically motivated. It has also accused Canada of not doing enough to stem anti-India activism and what it dubs “Sikh extremism”.
The ongoing row has highlighted long-simmering tensions between the two countries over a Sikh campaign for a sovereign state in India’s Punjab region known as the Khalistan movement that has supporters in parts of Canada.
It also has raised questions about the future of their relationship, as both have expelled each other’s diplomats. India has announced the suspension of visa processing for Canadians, as well.
“Such unsubstantiated allegations seek to shift the focus from Khalistani terrorists and extremists, who have been provided shelter in Canada and continue to threaten India’s sovereignty and territorial integrity,” the Indian government said on September 19.
Sikh diaspora in Canada
Nijjar, a prominent Canadian Sikh leader who served as president of the Guru Nanak Sikh Gurdwara where he was killed, advocated for Khalistan.
Dating back decades but now largely dormant inside India itself, the movement retains some support in the Sikh diaspora, including in Canada, which is home to a Sikh community of more than 770,000 people – the largest outside of India.
In 2020, India accused Nijjar of making “hateful speeches” and “seditionary and insurrectionary imputations” and designated him as being “involved in terrorism” – allegations (PDF) rejected by Singh, who was a close associate of the slain leader. “There’s no evidence behind any claims they’ve made,” Singh said.
Nijjar’s killing, he added, aimed “to silence a very prominent Sikh leader that was advocating for Sikh sovereignty in Khalistan”.
That was echoed by Prabjot Singh, the Canada-based editor of the Panth-Punjab Project digital platform and a supporter of the Khalistan movement, who told Al Jazeera he was 13 or 14 years old when he was first told to be careful about being too vocal about his political views.
“Don’t voice your opinions too loud,” the 32-year-old recalled relatives and friends telling him.
“Pretty much anybody calling for a separate state or even [anybody who has] politics that are critical of human rights violations … India interprets [that] as extremism,” Prabjot Singh said.
“That strategy of labelling political activism and human rights advocacy as extremism is its attempt to delegitimise any critique of India and to hopefully inspire a security-based response against political speech.”
For him, the issue centres around the question of Sikh sovereignty; he says that since the end of British rule nearly 80 years ago, when Punjab was split between India and its neighbour Pakistan, the Indian authorities have rejected “any kind of discussion” of what that could mean.
“The root of this is that unresolved transfer of power in 1947 and really grappling with this question of Sikh self-determination and what it’s going to look like today,” he said. “And for us, it’s unequivocally Khalistan.”
While the Khalistan movement traces its roots to the end of British colonial rule, Reeta Tremblay, a professor emerita of political science at the University of Victoria who specialises in South Asia, said the “ethno-nationalist” push really grew in the 1970s and 1980s.
That’s when there was a rise in what Tremblay described as a “very strong, violent political insurgency” among Sikhs in India, who today make up about two percent of the population, demanding their own state.
That campaign culminated in a June 1984 military raid ordered by then-Indian Prime Minister Indira Gandhi on the holiest site in Sikhism – the Golden Temple – to root out separatist leaders. Hundreds of people were killed in India’s Operation Blue Star, and months later, Gandhi was assassinated by her Sikh bodyguards, setting off a new wave of anti-Sikh riots, arrests and deadly violence.
Tremblay told Al Jazeera that many members of the Sikh diaspora whose families sought refuge in countries such as Canada, the United Kingdom and Australia amid the violence in Punjab still carry unresolved memories of what happened there.
“There has been no truth and reconciliation with this community,” she said. Still, she added that Canadian Sikhs who are active in the Khalistan movement today remain a small – albeit vocal – minority.
“You can’t really label all the Sikh community [in Canada by] saying that they are terrorists and they are actively pursuing [this]. They might have sympathies for the Khalistani groups, but it’s a very small minority which pursues it,” she said.
Gurpreet Singh, an independent journalist and broadcaster with Spice Radio 1200 AM in Burnaby, British Columbia, agreed. “[The] Sikh community is also very diverse – not all the Sikhs support Khalistan,” he said.
Even supporters of Khalistan such as Nijjar, whom Gurpreet Singh said he interviewed about one month before he was killed, argue that they are not doing anything unlawful. Nijjar, for example, was helping organise a non-binding referendum on an independent Sikh state, which drew the ire of New Delhi but fell within the bounds of Canadian law.
“He always insisted that, ‘We want Khalistan through democratic and peaceful means’, and [a] referendum is a democratic exercise,” said Gurpreet Singh.
The journalist said the Khalistan movement has re-emerged stronger in recent years in response to the policies of India’s Hindu nationalist Prime Minister Narendra Modi, who has been in power since 2014.
Modi’s government has targeted political opponents, journalists and religious minorities, including Muslims and Sikhs, in what rights groups have said is an ongoing effort to stifle dissent. New Delhi has rejected accusations of rights abuses as interference in its internal affairs.
“This current right-wing, Hindu nationalist government is trying to create a false enemy,” Gurpreet Singh told Al Jazeera.
“Khalistan was a dead movement. It was done. It was decimated by the mid-90s. How come they have re-emerged and become so strong and vocal?” he said. “Ever since [Modi] became the prime minister, this movement became stronger. With what is happening with minorities, I would say it’s like a spillover effect of that.”
Indian intelligence in Canada
India, however, views the Khalistan movement as a threat to its national security.
In April, Indian authorities arrested a 30-year-old Sikh leader in Punjab, Amritpal Singh, who had been calling for an independent Sikh homeland. Police accused Singh and his supporters of a series of offences, including attempted murder.
But as the movement has largely retreated in India after the state’s crackdown decades ago, the Indian government has pushed other countries – notably Canada – to do more to root out groups and individuals it accuses of being involved with Sikh separatism.
This long-standing position has hardened under Modi and his ruling Bharatiya Janata Party (BJP). More recently, support in the Sikh diaspora for Indian farmers’ protests against contentious farm bills passed by the Modi government renewed tensions between the two countries.
But India’s concerns over Sikh separatists in Canada really ramped up in the 1980s with the downing of Air India Flight 182, explained Michel Juneau-Katsuya, a former senior intelligence officer with the Canadian Security Intelligence Service (CSIS).
The June 1985 bombing, which authorities have said was carried out by Sikh separatists based in British Columbia in retaliation for Operation Blue Star, killed all 329 people on board. Canada describes it as “the worst terrorist attack” in its history.
“We do have extremists in Canada since 1985 and we’ve been investigating those and we’ve been monitoring those and we’ve been trying to neutralise those as much as possible,” Juneau-Katsuya told Al Jazeera.
Canada and India bolstered intelligence-sharing in 2018 to tackle “terrorism and violent extremism”, and for years before that, the two countries had been deploying intelligence officers to each other’s countries, said Juneau-Katsuya.
But he added that since the 1980s, India also has been “covertly sending operators” to infiltrate Sikh communities in Canada. “Those operators have been spying on the community, collecting information on individuals, reporting the information back to New Delhi,” he said. “And that community literally lives in fear because of that foreign interference.”
According to Juneau-Katsuya, a major problem for Canadian authorities is that India wants them to employ what he called “Indian methods” to deal with the issue of Sikh separatism.
Rights groups such as Human Rights Watch have documented the Indian government’s hardline approach in Punjab in the 1980s and 1990s, including so-called “counterinsurgency operations” that “led to the arbitrary detention, torture, extrajudicial execution, and enforced disappearance of thousands of Sikhs”.
“It’s not going to happen” in Canada, said Juneau-Katsuya, who served as CSIS chief for the Asia-Pacific region, including India, in the 1990s. “Thus, their criticism, thus their grievance with us that we are not acting more decisively like they do.”
Fears of polarisation
Now, with tensions between India and Canada reaching a fever pitch, some members of the South Asian diaspora in Canada have cautioned that the heated discourse could deepen divisions and political polarisation.
Last week, Indian media outlets zeroed in on comments made by Gurpatwant Singh Pannu, leader of the United States-based group Sikhs for Justice, which has been banned in India, after Canada levelled its allegations against the country.
Pannu, who has been accused (PDF) by New Delhi of being “involved in terrorism”, called on all Hindus to leave Canada in a video posted online. His statement drew condemnation from Canadian legislators, including several of Sikh descent.
“To Hindus across Canada. This is your home and you deserve to be here,” Jagmeet Singh, the leader of the New Democratic Party, wrote on social media.
“To Hindu Canadians & and Indians from all backgrounds: Anyone who says you do not deserve to be safe & welcomed in your home does not embody the values of freedom & kindness we hold dear as Canadians,” Harjit Sajjan, Canada’s minister of emergency preparedness, also said.
For Gurpreet Singh, the journalist, Pannu’s comments are unacceptable.
“Not all Hindus are RSS [Hindu supremacist group Rashtriya Swayamsevak Sangh] supporters; not all Sikhs are Khalistanis,” he said. “But this kind of discourse is creating problems, frictions, and creating divisions because you are made to choose your sides.”
He said a similar “us versus them” discourse played out in the South Asian diaspora in the 1980s after Operation Blue Star in Punjab. “They were living in a very polarised environment,” Gurpreet recalled.
“That environment is being recreated and Modi is definitely responsible for this – no doubt about it. But Sikhs for Justice and people like Pannu who made that statement [are] actually complimenting him. So I’m a bit concerned.”
Calls for accountability
In the meantime, Canada has called on India to cooperate in its investigation into what happened to Nijjar. “We’re not looking to provoke or cause problems,” Trudeau told reporters late last week.
“But we are unequivocal around the importance of the rule of law, and unequivocal about the importance of protecting Canadians and standing up for our values,” the prime minister said.
India, for its part, has continued to deny any involvement in Nijjar’s case while doubling down on its claims that Canada is home to “growing anti-India activities and politically-condoned hate crimes and criminal violence”.
For Sikhs in the diaspora, especially those who actively support the Khalistan movement, concerns around Indian foreign interference persist – and many are calling for investigations into its extent.
Pritpal Singh, coordinator of the American Sikh Caucus Committee in the US, told The Intercept at the weekend that the FBI warned him and two other Sikh Americans in June about a threat to their lives. “They did not tell us specifically where the threat was coming from, but they said that I should be careful,” he said.
In an open letter on Friday, Pritpal Singh called on US lawmakers to “ensure the safety and security of Sikh Americans, who are increasingly targeted and threatened” amid “growing evidence of India’s transnational repression”.
Back in Canada, Moninder Singh at the BC Gurdwaras Council also told Al Jazeera that he was among five Sikh leaders – including Nijjar – who were warned by the Royal Canadian Mounted Police’s national security division last year about threats against their lives.
While the threat level against him eventually decreased, Singh said Nijjar’s remained high – and the slain leader delivered a speech on the day he was killed in which he said that “he felt that people were closing in on him”, Singh said.
The killing, he added, has generated a discussion around what steps to take “to not only secure ourselves here but also in securing justice for [Nijjar]”, and he called for a public inquiry into the Indian government’s interference in Canada.
“Now that it’s actually been formally declared on the Parliament floor, it should be followed up on. This is just the tip of the iceberg.”
Canada travel advisory to India updated to include protests, ‘negative sentiments’
Canada has updated its travel advisory for India(opens in a new tab) to include warnings about protests and “negative sentiments” towards Canadians in light of a recent breakdown in Canada-India relations.
Global Affairs Canada is urging travellers to exercise a high degree of caution when visiting the South Asian country.
“In the context of recent developments in Canada and in India, there are calls for protests and some negative sentiment towards Canada on social media,” reads an update to the travel advisory. “Please remain vigilant and exercise caution.”
The update comes after Prime Minister Justin Trudeau accused India last week of being involved in the killing of a Canadian citizen wanted for several years by authorities in that country.
Sikh activist Hardeep Singh Nijjar was gunned down in June(opens in a new tab) outside a Sikh temple in temple in Surrey, B.C., a Vancouver suburb with a high Sikh population. Nijjar was a prominent member of a political movement to create an independent Sikh homeland known as Khalistan. At the time of his murder, he was working with the group Sikhs for Justice to organize an unofficial referendum among the Sikh diaspora.
Trudeau called for India’s help to investigate before revealing there were “credible allegations” implicating India’s government in the killing. Then, last Tuesday, Canada expelled an Indian diplomat.
India called the allegations absurd and fired back by expelling a Canadian representative.
The Indian government also halted all visa services for Canadian citizens and, five days before Canada updated its travel advisory, urged Indian citizens in Canada to exercise caution over “growing anti-India activities and politically-condoned hate crimes and criminal violence” here.
“Given the deteriorating security environment in Canada, Indian students in particular are advised to exercise extreme caution and remain vigilant,” reads the travel advisory.(opens in a new tab)
Meanwhile, Sikh activists are urging the diaspora in Canada to gather outside Indian embassies in protest of the killing.
Over the weekend, Sikhs for Justice director Jatinder Singh Grewal told Reuters his organization will lead demonstrations outside the Indian embassies and consulates in Toronto, Ottawa and Vancouver to increase public awareness about Nijjar’s killing.
– With files from The Canadian Press and Reuters
India Canada News Live Updates: Barriers placed outside Indian Consulate in Vancouver ahead of planned protest of Khalistan supporters
Dozens of people gathered in downtown Vancouver Monday to protest the killing of a Sikh leader amid allegations that the Indian government played a role in the slaying.
Attendees waved Khalistan flags, played music and chanted, and some could be seen burning India’s flag in a garbage can outside of the Indian Consulate.
Hardeep Singh Nijjar was gunned down outside of Surrey’s Guru Nanak Sikh Gurdwara, where he was president, in June. No arrests have been made and authorities say the investigation is ongoing.
Prime Minister Justin Trudeau told Parliament that intelligence services were investigating “credible allegations” about “a potential link” between India’s government and the killing. The statement triggered a vehement denial by Indian officials and tensions have flared in response, with each country expelling a diplomat and India suspending visas for Canadians.
Protesters described Nijjar’s killing as an assassination and demanded a public inquiry into the case.
“We take any opportunity we can to show the Indian Government that we’re not going to be silenced,” attendee Mukh Sev told CTV News.
“If the Indian government continues doing what it’s doing, then the Sikh community will respond in a fashion that it sees fit.”
Gurkeerat Singh, who identified himself as a friend of Nijjar’s, spoke at the rally.
“Mr Hardeep Singh was a Canadian citizen – this is unacceptable,” he said.
“Continuing his activism is what we feel is our responsibility now, to carry on his legacy and his message.”
Nijjar was a prominent member of a movement to create an independent Sikh homeland known as Khalistan, and at the time of his death was organizing an unofficial referendum among the Sikh diaspora with the organization Sikhs For Justice.
India designated Nijjar as a terrorist in 2020, an accusation he had denied.
The protest was one of several planned by some members of the Sikh community in cities across Canada. The World Sikh Organization issued a warning in advance, urging vigilance and warning the possibility of “incitement and interference.”
“At this time, the focus must remain on finding the killers of Hardeep Singh Nijjar and exposing the full extent of Indian interference in Canada. We believe that there will be ongoing attempts by India to shift this focus however we must do all in our power to ensure that these attempts are unsuccessful,” said Tejinder Singh Sidhu, the organization’s president, in a statement Friday.
“If members of the community feel unsafe or see attempts to incite violence, we encourage them to immediately contact law enforcement.”
The second stage of B.C. voting on whether a Sikh homeland should be established in India’s Punjab province is scheduled to be held on Oct. 29.
With files from CTV News Vancouver’s Alissa Thibault and The Canadian Press
Downtown art installation features 30-foot towers – Collingwood News – CollingwoodToday.ca
Design news: the art of collecting, climate apartheid and recycled vapes – The Guardian
Social media is a double-edged sword for the public image of Canadian labour unions – The Conversation
Silver investment demand jumped 12% in 2019
Search for life on Mars accelerates as new bodies of water found below planet’s surface
Iran anticipates renewed protests amid social media shutdown
Business21 hours ago
The bad economic times have only just started
Media22 hours ago
Big media rallies on signs of end to Hollywood writers’ strike
Business22 hours ago
Routine bank visit devolved into ‘dehumanization,’ says Black customer
News20 hours ago
Black RCMP Officers Speak Out on Systemic Racism
Media16 hours ago
Media.Monks applies AI to generate highlights, new media content for Gen Z
News14 hours ago
India Canada News Live Updates: Barriers placed outside Indian Consulate in Vancouver ahead of planned protest of Khalistan supporters
Business9 hours ago
Narrow support for Unifor-Ford deal may leave GM, Stellantis workers wanting more
News13 hours ago
Canada travel advisory to India updated to include protests, ‘negative sentiments’