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- ‘We’re going to do better,’ CRA secretary of state says in response to scathing AG report | CBC News CBC
- CRA gave accurate tax info to 17% of individual callers: AG report Global News
- CRA call centres gave auditors wrong information as often as 83 per cent of the time: AG National Post
- Statement – The Minister of Finance and National Revenue and the Secretary of State (Canada Revenue Agency and Financial Institutions) respond to the Auditor General’s report: Canada Revenue Agency – contact centres The Globe and Mail
- Two-thirds of calls to CRA centres go unanswered as number of call agents drops: AG report The Hill Times












