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'It was a boondoggle': Chaotic scenes in hotel quarantines frustrate travellers – CTV News

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SASKATOON —
Travellers say they’re frustrated by long wait times to book hotel quarantines and chaotic service during their stays.

Raymond Truesdale recorded a now-viral video of a crowd of hotel guests yelling at staff in a government-sanctioned hotel in Toronto on Friday. They said they hadn’t been fed for hours and weren’t getting clear answers from the front desk.

“It was a boondoggle. Pandemonium. You could see people really frustrated and I don’t blame them” he told CTV News in a video interview.

Truesdale, who is returning from a work trip in Tennessee, explained that fellow travellers were exhausted from 12- to 14-hour flights from overseas.

The new hotel stay requirement — which can cost between $1,000 and $2,000 depending on the hotel — began on Monday. All incoming air travellers to Canada must spend at least three days in one of the government’s approved hotels, at their own expense, as they await results of a COVID-19 test they were required to take when they landed in Canada.

A lack of bottled water and hot, prompt meals were two of many issues travellers say they faced, as well as poor service, minimal hotel security, and poor communication.

Arunthia Urmi, who stayed at a Holiday Inn in Toronto, told CTV News she wasn’t given any utensils with her late dinner and was running out of bottled water.

“I was so hungry. I called so many times,” she said, recalling her attempts to get more water from staff. “They said, ‘we can only give with meals, dinner and lunch, one bottle [each]. Other than that, you drink from the tap.’”

Jordan Evans, who flew in from Arkansas to be with her partner in Montreal, said at her quarantine hotel, she was given extra bottled water after waiting for more than six hours.

“[My supper] was cold. It was not what I ordered and they didn’t put a beverage in there. So I didn’t have a drink,” she told CTV News in a video interview, adding that her breakfast was only two small drinks, a yogurt cup and two pieces of bread.

The Hotel Association of Canada told CTV News the health and safety of its guests is its top priority.

“The health and safety of guests and staff is our top priority. We will continue to implement the advice of public health experts including the best practices provided by PHAC for those specific hotels,” a spokesperson said in an email, adding that every hotel is operated individually.

“The cost of each stay will vary between hotels, with additional fees for meals, augmented security, supervised movement to outdoor areas, designated transportation, and additional infection control measures.”

The mandatory, non-refundable hotel stay — which some travellers have skirted — requires travellers to show proof of their hotel booking before boarding their flight.

With no online option, the only way to book a room is through a dedicated phone line run by the Public Health Agency of Canada. But the influx of calls has clogged the lines, with many travellers experiencing frequent dropped calls and wait times of up to 16 hours.

‘I’M NOT ANGRY… I JUST WISH THE MEASURES WORKED’

David Anjo, who is moving back to Canada in July after 10 years of living in Vietnam, was unsuccessful in booking a hotel after spending half a day trying.

“The experience calling on a phone system that really wasn’t designed from the get-go to be very effective has been pretty frustrating,” Anjo told The Canadian Press. “There’s no doubt in my mind they could have done this a lot better.”

Dr. Rosa Wu, a psychotherapist who lives in the Vancouver area and returned from Taiwan to deal with a family health scare, said it took her husband three tries and nearly 10 hours to get through to an agent.

“I’m not angry at the fact that we have to do this,” she told The Canadian Press, from her room at the Westin Wall Centre, Vancouver International Airport. “I think it’s about time Canada implemented strict measures. I just wish the measures worked.”

The phone line received 20,000 calls on Feb. 19, the first day it was introduced, the Public Health Agency of Canada told CTV News earlier this week. That figure was 15,000 on Feb. 20 and 10,000 on Feb. 21.

Wu said she ended up paying $2,000 for three nights, despite receiving her negative test result after the first day. She didn’t anticipate following the rules would prove this difficult and said travellers like her — who didn’t go abroad for vacation — have paid the price for a chaotic rollout of the quarantine program.

Megan Kat, a spokeswoman for American Express Global Business Travel, which is running the phone line for hotel bookings, said the company was aware of the high volume of inquiries and the wait times that callers were experiencing.

“We will continue to work with the Public Health Agency of Canada to mitigate caller wait times and provide the necessary support to those people arriving in Canada that need to book a hotel room,” Kat told The Canadian Press.

Without having proof of hotel bookings, some travellers to Canada have been outright barred from boarding planes by airport staff across the globe, including in Zimbabwe and Albania, according to reporting by CTVNews.ca and The Canadian Press.

The hotel-stay quarantines are part of the federal government’s attempts to crack down on non-essential travel amid increasing concern about more infectious variants of COVID-19.

“I’m just hoping that they’ll figure out something more efficient, in terms of booking the hotels,” Wu said, “because right now, it’s a complete disaster.”

With files from The Canadian Press

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STD epidemic slows as new syphilis and gonorrhea cases fall in US

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NEW YORK (AP) — The U.S. syphilis epidemic slowed dramatically last year, gonorrhea cases fell and chlamydia cases remained below prepandemic levels, according to federal data released Tuesday.

The numbers represented some good news about sexually transmitted diseases, which experienced some alarming increases in past years due to declining condom use, inadequate sex education, and reduced testing and treatment when the COVID-19 pandemic hit.

Last year, cases of the most infectious stages of syphilis fell 10% from the year before — the first substantial decline in more than two decades. Gonorrhea cases dropped 7%, marking a second straight year of decline and bringing the number below what it was in 2019.

“I’m encouraged, and it’s been a long time since I felt that way” about the nation’s epidemic of sexually transmitted infections, said the CDC’s Dr. Jonathan Mermin. “Something is working.”

More than 2.4 million cases of syphilis, gonorrhea and chlamydia were diagnosed and reported last year — 1.6 million cases of chlamydia, 600,000 of gonorrhea, and more than 209,000 of syphilis.

Syphilis is a particular concern. For centuries, it was a common but feared infection that could deform the body and end in death. New cases plummeted in the U.S. starting in the 1940s when infection-fighting antibiotics became widely available, and they trended down for a half century after that. By 2002, however, cases began rising again, with men who have sex with other men being disproportionately affected.

The new report found cases of syphilis in their early, most infectious stages dropped 13% among gay and bisexual men. It was the first such drop since the agency began reporting data for that group in the mid-2000s.

However, there was a 12% increase in the rate of cases of unknown- or later-stage syphilis — a reflection of people infected years ago.

Cases of syphilis in newborns, passed on from infected mothers, also rose. There were nearly 4,000 cases, including 279 stillbirths and infant deaths.

“This means pregnant women are not being tested often enough,” said Dr. Jeffrey Klausner, a professor of medicine at the University of Southern California.

What caused some of the STD trends to improve? Several experts say one contributor is the growing use of an antibiotic as a “morning-after pill.” Studies have shown that taking doxycycline within 72 hours of unprotected sex cuts the risk of developing syphilis, gonorrhea and chlamydia.

In June, the CDC started recommending doxycycline as a morning-after pill, specifically for gay and bisexual men and transgender women who recently had an STD diagnosis. But health departments and organizations in some cities had been giving the pills to people for a couple years.

Some experts believe that the 2022 mpox outbreak — which mainly hit gay and bisexual men — may have had a lingering effect on sexual behavior in 2023, or at least on people’s willingness to get tested when strange sores appeared.

Another factor may have been an increase in the number of health workers testing people for infections, doing contact tracing and connecting people to treatment. Congress gave $1.2 billion to expand the workforce over five years, including $600 million to states, cities and territories that get STD prevention funding from CDC.

Last year had the “most activity with that funding throughout the U.S.,” said David Harvey, executive director of the National Coalition of STD Directors.

However, Congress ended the funds early as a part of last year’s debt ceiling deal, cutting off $400 million. Some people already have lost their jobs, said a spokeswoman for Harvey’s organization.

Still, Harvey said he had reasons for optimism, including the growing use of doxycycline and a push for at-home STD test kits.

Also, there are reasons to think the next presidential administration could get behind STD prevention. In 2019, then-President Donald Trump announced a campaign to “eliminate” the U.S. HIV epidemic by 2030. (Federal health officials later clarified that the actual goal was a huge reduction in new infections — fewer than 3,000 a year.)

There were nearly 32,000 new HIV infections in 2022, the CDC estimates. But a boost in public health funding for HIV could also also help bring down other sexually transmitted infections, experts said.

“When the government puts in resources, puts in money, we see declines in STDs,” Klausner said.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

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World’s largest active volcano Mauna Loa showed telltale warning signs before erupting in 2022

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WASHINGTON (AP) — Scientists can’t know precisely when a volcano is about to erupt, but they can sometimes pick up telltale signs.

That happened two years ago with the world’s largest active volcano. About two months before Mauna Loa spewed rivers of glowing orange molten lava, geologists detected small earthquakes nearby and other signs, and they warned residents on Hawaii‘s Big Island.

Now a study of the volcano’s lava confirms their timeline for when the molten rock below was on the move.

“Volcanoes are tricky because we don’t get to watch directly what’s happening inside – we have to look for other signs,” said Erik Klemetti Gonzalez, a volcano expert at Denison University, who was not involved in the study.

Upswelling ground and increased earthquake activity near the volcano resulted from magma rising from lower levels of Earth’s crust to fill chambers beneath the volcano, said Kendra Lynn, a research geologist at the Hawaiian Volcano Observatory and co-author of a new study in Nature Communications.

When pressure was high enough, the magma broke through brittle surface rock and became lava – and the eruption began in late November 2022. Later, researchers collected samples of volcanic rock for analysis.

The chemical makeup of certain crystals within the lava indicated that around 70 days before the eruption, large quantities of molten rock had moved from around 1.9 miles (3 kilometers) to 3 miles (5 kilometers) under the summit to a mile (2 kilometers) or less beneath, the study found. This matched the timeline the geologists had observed with other signs.

The last time Mauna Loa erupted was in 1984. Most of the U.S. volcanoes that scientists consider to be active are found in Hawaii, Alaska and the West Coast.

Worldwide, around 585 volcanoes are considered active.

Scientists can’t predict eruptions, but they can make a “forecast,” said Ben Andrews, who heads the global volcano program at the Smithsonian Institution and who was not involved in the study.

Andrews compared volcano forecasts to weather forecasts – informed “probabilities” that an event will occur. And better data about the past behavior of specific volcanos can help researchers finetune forecasts of future activity, experts say.

(asterisk)We can look for similar patterns in the future and expect that there’s a higher probability of conditions for an eruption happening,” said Klemetti Gonzalez.

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

The Canadian Press. All rights reserved.

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Waymo’s robotaxis now open to anyone who wants a driverless ride in Los Angeles

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Waymo on Tuesday opened its robotaxi service to anyone who wants a ride around Los Angeles, marking another milestone in the evolution of self-driving car technology since the company began as a secret project at Google 15 years ago.

The expansion comes eight months after Waymo began offering rides in Los Angeles to a limited group of passengers chosen from a waiting list that had ballooned to more than 300,000 people. Now, anyone with the Waymo One smartphone app will be able to request a ride around an 80-square-mile (129-square-kilometer) territory spanning the second largest U.S. city.

After Waymo received approval from California regulators to charge for rides 15 months ago, the company initially chose to launch its operations in San Francisco before offering a limited service in Los Angeles.

Before deciding to compete against conventional ride-hailing pioneers Uber and Lyft in California, Waymo unleashed its robotaxis in Phoenix in 2020 and has been steadily extending the reach of its service in that Arizona city ever since.

Driverless rides are proving to be more than just a novelty. Waymo says it now transports more than 50,000 weekly passengers in its robotaxis, a volume of business numbers that helped the company recently raise $5.6 billion from its corporate parent Alphabet and a list of other investors that included venture capital firm Andreesen Horowitz and financial management firm T. Rowe Price.

“Our service has matured quickly and our riders are embracing the many benefits of fully autonomous driving,” Waymo co-CEO Tekedra Mawakana said in a blog post.

Despite its inroads, Waymo is still believed to be losing money. Although Alphabet doesn’t disclose Waymo’s financial results, the robotaxi is a major part of an “Other Bets” division that had suffered an operating loss of $3.3 billion through the first nine months of this year, down from a setback of $4.2 billion at the same time last year.

But Waymo has come a long way since Google began working on self-driving cars in 2009 as part of project “Chauffeur.” Since its 2016 spinoff from Google, Waymo has established itself as the clear leader in a robotaxi industry that’s getting more congested.

Electric auto pioneer Tesla is aiming to launch a rival “Cybercab” service by 2026, although its CEO Elon Musk said he hopes the company can get the required regulatory clearances to operate in Texas and California by next year.

Tesla’s projected timeline for competing against Waymo has been met with skepticism because Musk has made unfulfilled promises about the company’s self-driving car technology for nearly a decade.

Meanwhile, Waymo’s robotaxis have driven more than 20 million fully autonomous miles and provided more than 2 million rides to passengers without encountering a serious accident that resulted in its operations being sidelined.

That safety record is a stark contrast to one of its early rivals, Cruise, a robotaxi service owned by General Motors. Cruise’s California license was suspended last year after one of its driverless cars in San Francisco dragged a jaywalking pedestrian who had been struck by a different car driven by a human.

Cruise is now trying to rebound by joining forces with Uber to make some of its services available next year in U.S. cities that still haven’t been announced. But Waymo also has forged a similar alliance with Uber to dispatch its robotaxi in Atlanta and Austin, Texas next year.

Another robotaxi service, Amazon’s Zoox, is hoping to begin offering driverless rides to the general public in Las Vegas at some point next year before also launching in San Francisco.

The Canadian Press. All rights reserved.

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