The class action for damages concerns the billing of interest not provided for in the contract, or the non-reimbursement of prepaid services after termination of a service agreement, that the company’s residential customers may have suffered between Oct. 20, 2018 and Feb. 3, 2023, according to a notice published by Vidéotron on its website.
The issues in dispute are whether Vidéotron was entitled to charge interest to its residential customers, and whether it was entitled to withhold an amount equivalent to payment for services not rendered after the termination of the service contract of other customers.
Customers affected by this class action do not have to do anything to be part of it. Those who wish to be excluded must contact the registry of Quebec Superior Court in the district of Quebec by Aug. 6 at 4:30 p.m.
The law firms involved in the class action are BGA Inc. and Garnier Ouellette Avocats, both based in Quebec City.
